hi, we’ve been staying at the villa since yesterday and there’s been no electricity from 9:15 pm last night till now. no generator was provided either, which caused a lot of issues for us—especially with kids. none of us could sleep properly, and it’s been very uncomfortable.
we had expected basic facilities considering the full payment was taken in advance. honestly, we’re quite disappointed with the overall experience.
that said, we really want to mention that the caretaker has been very kind and helpful throughout. he’s been doing his best to assist us and respond to whatever we needed.
we hope you’ll take this seriously and consider some compensation for the inconvenience we’ve faced.