It was a horrible experience first of all I booked room with balcony but they provide the room without balcony though the room was quite big and also have full amenities. I was enjoying my stay and going to sleep and at the midnight almost 2am the. 2-3 staff boys entered in the room without knocking the door i was quite surprised by this and Then they left room. After 10min they knocked the door this time & at the midnight at 2am they are asking for from where i get booking they don’t have entry for this room even though they verify my booking and ID and get proper details prior to give room
Best Couple Suite With balcony
Dear Saurav,
We sincerely apologize for the inconvenience you experienced during your stay at our property.
Please allow us to clarify a couple of points for your assurance. Firstly, once inside the room, the safety lock on the door ensures complete privacy and security—no one can enter without your permission. Secondly, housekeeping staff are not authorized to inquire about booking details, as all necessary verification is completed at the time of check-in at the reception.
We regret any discomfort caused and truly appreciate your feedback, which helps us improve our services. If there’s anything further we can do to address your concerns, please don’t hesitate to reach out.