Napier Heritage

The room and bathroom had a foul smell

food👍

Though located at Fort Kochi, this heritage stay by Velvet hotels has nothing promising except their daily Kathakali and Theyyam shows. I am thoroughly disappointed with my experience. The room service was slow and unreliable, and the staff seemed unresponsive to our needs. The room itself was unhygienic and unpleasant. The bathroom was particularly disturbing, with hair and used tissues everywhere. The leaky pipes and poor ventilation made the air quality unbearable. The room had a strong, unpleasant odor that lingered throughout our stay. The views from the room were also disappointing, with no attention paid to ensuring a pleasant outlook. Overall, I would not recommend Napier Heritage to anyone. The poor service, unhygienic conditions, and lack of attention to detail made for a thoroughly unpleasant stay Disappointing experience. The room service was slow and unreliable, and the staff seemed unresponsive to our needs. The room itself was unhygienic. The bathroom was particularly disturbing, with hair and used tissues stocked up. The leaky pipes and poor ventilation made the air quality unbearable. The room had a strong, unpleasant odor that lingered throughout our stay. The views from the room were also disappointing, with no attention paid to ensuring a pleasant outlook. Overall, I would not recommend Napier to anyone.

Good. Behaviour of the staffs are good. Food is also good. Location of the hotel is also good. Hotel room is average.

Fantastic place . experienced clean and calm place in fort kochi . Recommend for family and couple and solo stays

Terrible upkeep, cheap quality of products and services at the hotel, unhelpful management and extremely dirty and damped out property. . they host loud parties with loudspeakers and middle aged semi uncles dancing with terrible noise pollution. the food quality is not even at par with a 3 star property.

very dirty property, most of the amenities and facilities don't work. Very stuffy rooms and staff tried to help, but not very useful as the infrastructure itself is poor.

It was a good property. Stay was a memorable experience. While there are areas of improvement like pool timings and all. Overall it is a safe and welcoming property.

Location : excellent, Food :Blah, Service : Exemplary, Amenities : Ok for the price. The guys at the front desk and other hotel staff were super helpful

Location: very good. Room: very average, no natural light. Very less hotel staff and not fit for the hospitality sector. Breakfast: very poor - first day they were not willing to refill boiled egg, 2 day bread was not available instead extremely oily poori with tasteless mashed potato curry was suggested. No body is available at reception in night to solve issues.

Jacuzzi is not cleaning properly and bad smell also. There is no dressing mirror in the room. Breakfast also very poor.

1. Property in itself is pathetic, from the outside it gives a heritage vibe, but once you step inside all that remains from the heritage are the damp walls, soggy bedding, absolutely dirty linens and washrooms. 2. Service is terrible is an understatement, there is no service at all. One man show, only the hotel Manager is around sometimes. Basics were not even in place. For example there was no handwash, or shampoo or body wash in washroom. No room service or cleaning. One of our rooms had terrible damp walls, AC was also not working in another of our rooms and to add on wifi was also not working. When we raised these concerns the common answer we got was they are working on fixing it. The premier & dutch rooms are also very small and claustrophobic. Not maintained or cleaned. Overall absolute waste of money, at such a heavy price the experience was terrible.

We had a great time here as a family of four. Most of Fort Kochi's attractions are within walking distance, and finding transportation is very easy. The service was excellent, and the rooms were very good. Money worth 👍

Location, hygiene, staff were very supportive and professional

It's pleasant staying here enjoyed superb and enjoyed the stay also break fast is delicious the staff

Excellent location and friendly staff. Property is also beautiful.

The property is located in the heart of Fort Kochi and almost everything is accessible mostly on foot. However, the service is extremely disappointing. Even though they have a functional restaurant, it is hardly ever serviceable. One time they agreed to accept the food order, it was terrible in taste and took eternity to serve. The premier rooms are small at this price point with hardly any space to move. For basic comfort, Club should only be opted if available. Staff is courteous but not efficient atall.

no intercom in the room. In bathroom no point to hange towel and cloths. In the evening they brought meno to decide food and when I went for dinner I was told today kitchen is closed. After long fight shef made pulao and soup. TV in the room was on the side and not in front and it has Malayalam channels and second grade hindi news channel. As I had night flight they don't have close waiting room. I had to sit in veranda. room did not had any details of what service hotel had. How can you live in room where there is no intercom

Location is premium, room were poor with ordinary service and full of mosquitoes. Do carry a mosquito bat

The hotel staff were not at all friendly especially the reception people general upkeep of the property is bad and worst part is food