goSTOPS Mussoorie Picture Palace

Worst stay we ever had. Absolutely ZERO maintenance of the property.

I did not stay here after check in, I looked at the property and was so disappointed that I decided to leave. The property pictures on Make My Trip are deceptive and misleading. The property is a very poor condition. Apart from the fact that the property had a view, it is not maintained at all. At the entrance itself one starts to feel odd. The property is not clean and in unhygienic conditions. Due to the rain, there is leakage throughout the lobby and elevator area. Buckets were kept to manage the leakages. The room was poorly cleaned, the beds were not even proper and just tucked in. The washroom cieling had the black fungus all over. Please do not book the property based on the pics on MMT. I lost the money as I had paid for the entire stay period in advance.

yessweeeeeeeeeeeeeee vhur. fyyyr

The lobby and sitting is area view is very nice! But the rooms and lift area smelled like mold. Room was also not very clean. Washroom also not clean. Shower was not working. Walls full of water leakage

don't visit as if you're a couple of travelling with your family, staff is terrible and they don't even offer room service, you'll have to go get your food yourself if you order something from the kitchen, everything is app oriented and they don't accept cash for any orders...the room was dirty and the staff was very unresponsive,

Overall stay is good. Staff is cooperative and helpful

Property is best and affordable will come back soon for sure

The property and the furniture bedsheets and towel was very old otherwise it was a good experience there. Atleast personal hygiene item like bedsheets and towel should b not that old.

Sure

I recently stayed at, goSTOPS Mussoorie Picture Palace, and unfortunately, my experience was marred by unhygienic conditions and poor service. - *Filthy Rooms*: The rooms were dirty, smelly, and had moist bed sheets. The flush wasn't working properly, and there were hairs everywhere. - *Staff Response*: Despite informing the staff, no action was taken to address these issues. - *Lift Not Working*: The lift was non-functional, and I had to climb three floors of stairs every time I needed to complain about basic issues. - *Slippery Stairs*: The stairs had water on them, making them slippery, and my complaints were met with dismissive responses

Nice room Nice view staff is good

Overall Experience:** The property has great potential and offers a pleasant ambiance, but unfortunately, it falls short in terms of upkeep and maintenance. **Cleanliness & Facilities:** While the location and layout are appealing, the cleanliness—especially of the toilets—needs serious attention. The washrooms are outdated and emit an unpleasant odor, which detracts from the overall comfort of the stay. An upgrade to modern fixtures and better ventilation would make a significant difference. **Maintenance:** The structure itself shows signs of wear and tear. From the common areas to the rooms, there’s a clear need for regular maintenance to preserve the charm and functionality of the property. **Staff & Management:** On a positive note, the management team is friendly, responsive, and genuinely helpful. Their hospitality stands out and adds warmth to the experience. **Suggestions:** With some investment in renovation and consistent upkeep—especially of the bathrooms—the property could truly shine and offer a much more enjoyable stay.

This place itself is the soul of Mussoorie....from stay to music and games...... getting to know different travellers and their stories. I was all in all the best place to stay

i travelled solo for the first time, and my experience was incredible. the staff was nice, the ambience was nice, and it felt completely safe. The rooms were nice, the view was incredible, i used to sit on the balcony for hours.

The whole hostel was too scary . The roof was leaking the lift was not working . Pne of my friend had a medical emergency the hostel didnt bothered to help with the doctor . Staff lacked hospitality and humbleness . Terrific experience

Room had seepage smell,bed sheet were very dirty, mattresses were having bobbling which were pinching while sleeping. The paint from entire hotel worn out it was not having a single plain water bottle all were cold. I wish I would have not booked this hotel, lift was also not working with luggage we had to go 3 floor down. Very bad experience

The receptionist was amicable and very welcoming. The security lock in the room was satisfactory. Ordering the food was little complicated. Overall it was a pleasant stay.

A very friendly space , and good service , also their 24*7 food availability was very helpful. The dorms were very cosy also gave everyone the privacy they needed

Poor basic facilities , toilets and gate everything need some fixes. Only one washroom in 12 bed dorm, means you wont get to use it

Water is leaking everywhere in the room, we have requested them to clean the flat, but no one cleaned it and also person in my dormitory is smoking