Our stay in the property was a nightmare. The room allotted to us was on the main road (apparently many rooms are. There is a lot of noise with the honking, traffic, and arguments, throughout the night. As such, it is impossible to sleep. We complained about it after one night and requested them to change our room. Our request was declined saying there were no other rooms available. We could however shift to another room on the same side of the property if we wanted. We didn't as that wouldn't have solved the problem and they assured us it wouldn't happen again. The second night was as terrible as the first one. The mattress was very soft and uncomfortable too. To add to the lack of customer service and empathy, no one came to clean the room in 2 days, give fresh towels, or give the daily water bottles either. We only had 1 cup of tea there and realized that the food was going to be a disaster too. Thankfully, we hadn't signed up for the breakfast. We decided to move out in 2 days instead of the planned 3 as the problems were not being resolved. We asked them for a refund for the last unused day. That was turned down as well. The property looks good but that is it. Everything else will be a disappointment. They do not know the 'c' of customer service. The money we spent there went down the drain. Not recommended at all.