I had an average stay at the hotel. While the room was clean overall, it wasn't extraordinary. Basic amenities like room slippers were missing. Additionally, I encountered issues with the main door and bathroom door, which required extra effort to close and lock due to old knobs/ door I presume. The toilet flush also didn't work well, which became apparent later in the night.
On the positive side, the welcoming staff and room service staff were commendable. The room service staff who brought our food was extremely polite and kind,
However, our breakfast experience was disappointing. The buffet was closed, and we were offered limited options compared to other guests. Given my extensive experience in the hospitality industry, both in India and abroad, I was surprised by the staff's handling of the situation. The cutlery provided didn't match our meal, further adding to our dissatisfaction with the service.
Overall, while some of the staff's politeness was the highlight, the issues with room amenities, doorknob, and breakfast service left us feeling unsatisfied.