I booked the stay as a villa including 02 connected rooms. But on arrival i was offered a single separate room. Eventually at night, i had no other option, but to take that single room. I reported the issue to stay vista team as well. They said they will give compensation as i took single room. But till now, no update is there.
StayVista at Mellow @ Breezy Banks has replied on Tue Mar 26 18:33:14 IST 2024
Hi XYZ, thank you for bringing this to our attention. We’re sorry you had to face these difficulties, we missed the mark on this one. We will definitely look into the concerns raised by you, promptly. Again, we’re sorry we failed to meet your expectations, and appreciate you sharing your experience so we can improve moving forward. Hoping you choose to give us another chance so we can deliver a wonderful stay, as promised.