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Review Of PS Luxury Hotel
Ranibagan, Berhampur-West Bengal
User Rating & Reviews
- everyone
- solo
- business
Good
20 Ratings, 5 Reviews
Last 10 Customer Ratings (Latest First)
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Positive first
1.0
Very Bad
sandip k.solo
I have suggested PLZ do not come to this hotel.. Very Bad experience. Towal is not Cline. The bedsheet is not clean. The toilet is already broken. hot water facility is not available. Food Quality is not good. . I have payment for this room
Room: LUXARY SEMI SUITE
PS Luxury Hotel
Dear Sir, We’re truly sorry to hear about your disappointing experience. We value your feedback and hope you’ll give us another chance to serve you better in the future. 🙏
3.0
Average Stay
souvik g.solo
Location is not good. Very far from main town and bus stand. Room is vey clean and staff behaviour also good. But you have to wait more than 1 hr if you order any food. Food cost is too much high. You have to pay Rs.40/- for 1 cup tea only.
Room: STANDARD ROOM
PS Luxury Hotel has replied on Sun Aug 17 11:19:02 IST 2025
Thank you for sharing your feedback.We hope to welcome you again and provide you with a better experience.
2.0
Pay for breakfast and not get it. Hunt for staff
shikha a.business
Room was good. Paid for breakfast but it was never ready on time. Cooks come late. Need to hunt for staff to ask for service. The phones are not answered. No one at the reception. No one at the gate in the morning. Stayed for 5 days but not once the room was cleaned. Struggle to open the gate. Not recommended at all. Location is not good.
Room: NORMAL ROOM
PS Luxury Hotel
Dear Ma',am Thank you for sharing your detailed feedback. We sincerely apologize for the inconveniences you faced during your stay. It’s disappointing to learn that our service fell short of expectations, especially regarding breakfast delays, room cleanliness, and staff availability. Your concerns about unresponsiveness, lack of housekeeping, and difficulty with access have been noted seriously, and we are already addressing these operational gaps with our team. This is not the experience we aim to provide, and we truly regret any frustration caused. We appreciate your feedback—it helps us identify areas where we must improve. We hope you’ll consider giving us another chance in the future so we can provide you with a much better experience.
3.0
Average Stay
krishanu.solo
location is very poor. it's to far from Baharampur & transportation is very difficult. but Hotels quality is good location is very poor. it's to far from Baharampur & transportation is very difficult. but Hotels quality is good.
Room: NORMAL ROOM
PS Luxury Hotel has replied on Sat Aug 02 19:25:11 IST 2025
Dear Sir, Thank you for your honest feedback. We’re glad to hear you were satisfied with the quality of our hotel and appreciated the services we offer. We understand that our location may pose some transportation challenges, especially for guests traveling from Baharampur, and we’re actively looking into ways to better assist with travel arrangements or guidance. Your feedback is valuable to us, and we truly hope to welcome you again for an even more comfortable experience.
1.0
Disappointing stay
abhilash d.business
Ac was leaking water and was not cooling the first day of stay. Breakfast was late and staff was rude when questioned. Power failed at night but generator was not switched on until informed to the staff in the morning. None of the hotel staff apparently stay in the hotel at night and only arrive in the morning. That also as per their convenience and not by their published breakfast time.
Room: STANDARD ROOM
PS Luxury Hotel has replied on Sun Jan 05 18:03:10 IST 2025
Thank you for sharing your feedback. We sincerely apologize for the issues you faced during your stay, and we regret that we did not meet your expectations. The problems with the AC, breakfast timing, and the power failure are certainly concerning, and we will be addressing these matters with our team to prevent any future occurrences. Additionally, we will ensure that our staff provides more attentive service and adheres to the stated service timings. Your comments are valuable, and we truly hope to have the opportunity to offer you a better experience in the future.
