Review Of Lodge Sri Venkatadri

Lodge Sri Venkatadri has replied on Mon Apr 29 20:04:29 IST 2024

Dear Mr.Naga Raju, Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you experienced during your recent stay at our lodge. Regarding the maintenance issues you mentioned, please be assured that we have daily mandatory cleaning routines for our bathrooms, both in the morning and evening, to ensure the highest standards of cleanliness. We appreciate your feedback and will ensure that our team pays even closer attention to these areas to maintain their quality. With regards to the availability of hot water, we rely on a central water heating unit powered by wood fire, which operates during the winter season. We apologize if this was not clearly communicated during your booking. Your feedback will help us to improve our communication to guests in the future. Furthermore, we take your comments about staff behavior very seriously. We have already addressed this issue with our team to prevent any recurrence of such incidents. Providing excellent service is our top priority, and we regret that we fell short of your expectations in this regard. We are committed to continuously improving our facilities and services to ensure that every guest has a comfortable and enjoyable stay with us. Once again, we apologize for any inconvenience you experienced and hope that you will give us another opportunity to provide you with the better experience. Thank you.

Lodge Sri Venkatadri has replied on Mon Apr 29 20:13:08 IST 2024

Dear Mr.Ramesh, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. We appreciate your feedback regarding the absence of bathing towels, and we want to assure you that we have started providing towels in every room from now on. As for the soap, please rest assured that it is provided for every guest upon check-in. We are delighted to hear that you found our staff behavior commendable, and we take pride in our convenient location near the bus stop. Your feedback is invaluable to us, and we are committed to providing an improved experience for your next visit. We look forward to welcoming you back and exceeding your expectations. Thank you.