1. Cleanliness & hygiene : -2/5, washrooms was not cleaned properly, used towel were still hanging in the rooms, linens were not clean and had lot of stains 2. Staff behaviour: )3/5 for the manager and hotel owner/incharge, very rude behaviour, didn't have the decency to speak politely with ladies and elder people. However the room service guys(3/5) behaved well. 3. Facilities - 2/5, the property doesn't have properly lift facilites, no intercom available, every time you have to run to the reception for even water bottle.