The property has a central location, making it convenient for shopping and transport. However, cleanliness and maintenance are major concerns, with dirty linens and cockroaches reported in rooms. Guests found food to be overpriced and lacking in quality, adding to the disappointment, along with slow and unresponsive service. While some staff were appreciated, others were described as rude. Facilities like the lift and TV remotes also faced criticism, leaving many feeling unsatisfied with their stay experience.