Hotel RL Grand

Not a good place to stay. AC water was released from almost 5 feet high into the bathroom and it was continously dripping and wet. 4

Rooms is avarage no service

Added extra bill on water bottle No Tv remote provided Food is too costly but not at all taste No outside food allowed but not good at hotel food

Terrible. This hotel not like that for second visit. No outside food allowed and inside hotel food was too bad and making wrong food count we took only 3 water bottles bit they added 4. And tv report provided that if we want to watch tv we need to call out service guy he will switch on tv with his remote and go

Cleanly ness is not up to the mark bedsheets n pillow covers are not good old stains are there old bed sheets for food it takes lot of time for breakfast that room is not good. I dont have any pics

Very bad quality room. Water from bathroom coming into room. Cockroaches on the bed. Room stuffy and smelling.

Hi I have traveled a solo trip .. there is no proper room service ND washroom was too worst with horrible smell .. after staying in dis room my health was sick somehow become of room .. about food too worst no taste.. 👎👎

Rooms are not good, bathroom is leaking, paint damage, smelly bed. Unworthy for the amount. High disturbance from corridor. Every foot step can be heard inside

Bathroom window glass panel broken, not suitable for ladies use. No water bottle and tea/coffee facility available even during morning tea, lift kelt non operative, no dedicated vehicle parking available, set top box remote not working.

After charging 2k they won’t provide water bottle and hot water. Going with make my trip they are not providing good rooms. If you call them directly for them only they give good rooms. Even make my trip couldn’t help me they told me to check with the hotel management. It was cold out side i have to take cold water bath and checkout.

Simply put, the guest experience is the overall satisfaction of your hotel's guests before, during and after their stay. More explicitly it means that at each stage of their stay certain aspects create an emotional reaction, which helps customers determine if the experience reaches their expectations

Tv not working staff are good no problem hotel property good food items best option to non-vegetarian items

I have earlier stayed in grt, sarovar though we should not compare rl-grand with them, i definitely like to compare this with my stay in venky's-residence, kakinada. Rl-grand actually lacks any grand-ness on the ground. It may have general restaurant business with may be active with event organization in hotel. Well, then the resident guests will take a beating. Receipt-ion shows no courtesy at all. Its just casual. Guests are left to their own fate. Rooms are old. But kept neat within their capability. The bathroom windows was completely spoil t but they do not care to repair. There is a provision for fridge in the hotel but with out any physical fridge. When asked receipt-ion he told no such things available in this hotel. The way he communicated, it was quite discourteous. You would never dare to ask a thing again with the person in command. Perhaps he did not mean to hurt, but he is definitely not trained how to talk to the guests. It could be that the kind of guests he gets he has to be like that. But i am in for a surprise. I have booked my breakfast and one major lunch/dinner. He charged over rs. 800- for the purpose. I was in for a very bad experience. I was told to go a general restaurant in downstairs which is managed by a different internal setup. It is looked like a roadside restaurant (photo enclosed. As such there is nothing like a spread to chose things from. He asked what is my requirement. He suggested to take idle or vada. He says he cant give dos a or any other thing. Its like you may pay hardlyrs. 50- or rs60- if you order the same outside the hotel. It ended with a cup of tea. Only difference is that he didnt collect money. The lunch is no different. He simply served veg thali plate. Such a disappointment. Its better not opt for any food in this third rate food-inclusion plan where you stand to lose over rs. 600- on bf-st and lunch put-together. Instead better to eat best meals outside for less price. I informed the hotel for 12 hr stay only, with early checkin at 8am in place of 12 noon. He promptly called me at 18:30 hrs in the evening to enquirer about my vacation when i was busy in work. I got a punch of disgusting feeling. I rushed back and vacated the hotel before 9pm. If you want not to spoil mood and stay in kakinada, this namesake rl-grand can not be a choice.

Remotes will not have access to control ac which is a problem to manage temperature, fan runs at only one speed, washrooms were very poorly maintained, even for towels and stuff you have to contact receptionist and request when you check in. Prices are too high, even for a water bottle which costs around 20 rs outside, you have to pay 30 rs and also additionally 5% gst, hehe. No parking so it's a challenge to park vehicles. I did not say anything to the staff but very disappointed. I was not satisfied for even a single service. They have to work a lot it looks like they just are running the show. Highly not recommended.

Pictures shared are deceiving, hotel sucks i have never lived or seen in such a worst place to stay in my life. Had to get out of this hotel and stay elsewhere. Wouldn’t recommend it to any person. Beds and pillows are worst, weird smell inside the rooms.

The hotel is poorly maintained and very unhygienic. 1. Bathrooms are not clean 2. Ac leaks water 3. Poor service - no towels, bad bedsheets 4. Slow room service - no single point of contact not worth the price you pay for.

room and atmosphere good but service was very bad, the management was not response to my completes and 4times power cut, manger problem the hotel not provide to any backup power I'm very disappointing

So not clean and very dirty rooms even bed sheets also bathrooms not good

Management is good everyone take care of us, but room is not good we can give 2. 5/5, when we enter in room some bad smell we sense, tv connection not working, ac ok , bathroom is good hot water, wifi password not given, we have have to ask, food also ok 3/5, for staff we can you 4. 5/5, take the lift only if you go with stairs, its like store room with some smell, have to maintain a lot, but we have to think also, kakinada is small city for maintenance they want more money but with less coustomer they have, they can't maintain like 5 star hotel, so don't expect more, they give they best only, for total 3/5 rating

All the hotel and this make my trip platforms is not at all good i don’t recommend this platform they are not responsible for my refund i will take a legal action against the hotel. Over all your total service is 0/10.