The property has a central location in Durg and offers decent food. However, guests have faced multiple issues, including inconsistent breakfast service, delayed provision of towels and toiletries, and poor room maintenance with broken beds and malfunctioning AC. There were also complaints about cleanliness, with dirty linens and unkept bathrooms. Service overall was noted as average, with guests feeling neglected and frustrated, especially regarding electricity supply and lack of basic amenities like drinking water.