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Banswara, Banswara
29 Ratings, 7 Reviews
Last 10 Customer Ratings (Latest First)
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complaint
Property early checking charges pay early checkout Kar diya tha service is best room& food is best
Room: DELUXE
Average
Location is good, at the central place of the city. The room and food were okay but not great. The room wasn’t very clean but they cleaned it after being told. Services were also average.
Room: PREMIUM
Hotel Galaxy has replied on Tue Sep 02 10:30:24 IST 2025
Dear DEBI SHARMA We apologize for the inconvenience you experienced with ROOM SERVICE . Your feedback helps us improve, and we take your comments seriously. We are currently working on IMPROVE FOOD TASTE AND OUR SERVICE to ensure this doesn’t happen again. Thank you for your patience and understanding. Best regards, [HOTEL GALAXY]
Terrible hotel exp
Room AC was not at all working. Tried to call reception more than 10 times but no one was interested in resolving issue. When ordered coffee without sugar they delivered coffee with sugar. behaviour of staff was very unprofessional.
Room: SUPER DELUXE
Hotel Galaxy has replied on Fri Jul 25 08:51:13 IST 2025
We apologize for any inconvenience. Your satisfaction is important to us, and we’d like to resolve this issue.
Comfortable and good place to stay
Hotel galaxy is very good to stay in banswara and a good hotel, good rooms but need to improve service as service little bit slow and no shampoo and shower gel in bathroom that is the negative point other wise hotel is very good
Room: SUPER DELUXE
Hotel Galaxy has replied on Fri Jul 25 08:51:20 IST 2025
We apologize for any inconvenience. Your satisfaction is important to us, and we’d like to resolve this issue.
Poor room service
Not proper clean and basic amenities not available like water bottles, tea bags, room service etc
Room: DELUXE
Hotel Galaxy has replied on Fri Jan 10 08:15:43 IST 2025
I’m sorry to hear about your experience.We understand your frustration.Thank you for bringing this to our attention AND I apologize for the inconvenience. We regret that you had this experience PLEASE VISIT AGAIN
Terrible Stay
We have horrible experience with hotel. First of all while we went to hotel they said that hotel is already fully occupied and the let us stay at the other hotel. They said it’s their own hotel to. They will provide us the room there while we reach to the hotel the another hotel guy, takes our id and the next day while i checked out from that, hotel, i found that me and my colleague id got viral on social media, and they said that they didn’t viral it. These guys are pretty horrible. They influence the social life of a person. Never booked this hotel for the detail review. Please check on the local newspaper. We complained to the police in the end, and we got the solution over there. These guys are antisocial people.
Room: DELUXE
Hotel Galaxy has replied on Wed Aug 28 20:17:30 IST 2024
I'm so sorry for all of this.Because the room in our hotel was full, you had to stay in another hotel. We also did not know whether it would be possible to go in this way. We are very grateful to all of this.
Stay for a day
Very good experience good cleaning proper hygiene everything is fine great accomodation very great staff and housekeeping
Room: DELUXE
Hotel Galaxy has replied on Wed Aug 28 20:18:22 IST 2024
THANK YOU SO MUCH SIR FOR YOUR VALUABLE REVIEW PLEASE VISIT AGAIN SIR.
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