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Review Of HOTEL CASSA INN0123401234

Guru Gobind Singh Nagar, Bathinda

    User Rating & Reviews

    • everyone
    • solo
    • business
    • family
    3.8
    Very Good

    28 Ratings, 12 Reviews

    excellent
    50%
    very good
    18%
    average
    4%
    poor
    14%
    bad
    14%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 5
    • 5
    • 1
    • 4
    • 2
    • 5
    • 5
    • 5
    • 3

    Rating Categories

    • Location4.5
    • Cleanliness3.9
    • Facilities4.2
    icon
    We are using generative AI to show you summarised user review

    Review Summary

    Powered by Myra.AI

    Guests appreciate the friendly and helpful staff, who are known for their polite service and quick responsiveness. The property is well-maintained and boasts a clean environment in a prime location. Many found the experience quite comfortable, with some describing it as a luxurious stay. However, a few mentioned inconsistent services and maintenance issues.

    Sort by:

    Positive first
    1.0

    worst staycation

    kamaljeet.family with 2 kids

    Poor experience i have booked for 2 days but due to unmanaged facility i have checkout with in 1st day. In shower there is salty water seems like dirty water no exhaust is there when asked for bedding as per booking for extra they gave poor mattress instead of bedding i have faced so many issues when called for room service said you guys are making noise as there is complaint from other room as we are family booked for 2 days stay why would we will make unwanted disturbance. I will nor recommend to book just by seeing images and review very poor service and experience

    Travel Month: Oct 2025

    Room: DELUXE ROOM

    HOTEL CASSA INN has replied on Wed Oct 22 20:30:09 IST 2025

    Dear Mr. Kamaljeet, We’re truly sorry to hear that your experience did not meet your expectations. We always aim to provide a clean and comfortable stay to every guest. The issue you mentioned has been noted and addressed immediately with our housekeeping and maintenance team. We regret any inconvenience caused during your visit and assure you that such an experience will not be repeated. We sincerely hope you will give us another opportunity to serve you better in the future.

    5.0

    Nice stay with Hotel Cassa in

    nitin t.solo

    It was a very nice experience with Hotel Cassa inn, clean rooms, friendly staff, fast services, smoothly check-in process

    Travel Month: Sep 2025

    Room: SUITE

    HOTEL CASSA INN has replied on Wed Oct 01 20:46:09 IST 2025

    Thank you for your honest feedback. We're glad to hear your experience was satisfactory.

    2.0

    Poor Stay

    sunil.

    Power backup is so poor ...and service so slow

    Travel Month: Aug 2025

    Room: EXECUTIVE ROOM

    HOTEL CASSA INN has replied on Mon Sep 01 18:56:54 IST 2025

    sorry sir we will improve our mistake next time

    2.0

    change Mattress add exhaust

    ajay d.solo

    low quality mattress, no dinner food available also add exhaust in room, without exhaust it fills like jail

    Travel Month: Jul 2025

    Room: DELUX ROOM

    • user photos

    HOTEL CASSA INN has replied on Thu Jul 24 11:54:10 IST 2025

    sorry sir

    5.0

    Excellent Stay

    the hotel is good and the staff is very helpful. will dfinitely recommend it.

    Travel Month: Jul 2025

    Room: DELUX ROOM

    • user photos
    • user photos
    • user photos

    HOTEL CASSA INN has replied on Thu Jul 31 18:23:38 IST 2025

    thanks sir visit again

    5.0

    Excellent Stay

    gurpinder s.

    Location is very good and room clean. Staff behaviour excellent. Food is very good

    Travel Month: Jul 2025

    Room: DELUX ROOM

    HOTEL CASSA INN has replied on Wed Jul 16 09:42:11 IST 2025

    thanks sir visit again sir

    1.0

    Terrible Stay

    aditya a.

    Not good

    Travel Month: Jun 2025

    Room: SUITE

    HOTEL CASSA INN has replied on Fri Jun 27 09:49:20 IST 2025

    WHAT IS THE REASON SIR WE HAVE APOLOGIES BUT PLESE MENTION MISTAKE SO WE CAN, T REPEAT NEXT TIME

    5.0

    best property in town

    satish a.solo

    i appreciate the kindness of staff they were very helpful the property is well maintained and good location

    Travel Month: May 2025

    Room: Economy

    • user photos
    • user photos
    • user photos

    HOTEL CASSA INN has replied on Mon Jun 02 14:26:56 IST 2025

    thanks sir

    5.0

    Excellent Stay

    shourya a.solo

    Finest stay Newly construction I recommend this hotel to everyone very nice location very polite staff

    Travel Month: May 2025

    Room: Economy

    • user photos
    • user photos
    • user photos

    HOTEL CASSA INN has replied on Mon Jun 02 19:16:30 IST 2025

    thanks sir

    5.0

    Good experience

    solo

    Comfortable and luxury experience . Very cooperative staff . Location of the hotel is approachable .

    Travel Month: May 2025

    Room: DELUX ROOM

    HOTEL CASSA INN has replied on Sat May 03 13:19:19 IST 2025

    THANKS SIR

    5.0

    i reqmanded to all vistors.. amazing stay, n

    satish a.solo

    really amazing experience new constructed property very polite staff best place to stay with prime location

    Travel Month: Apr 2025

    Room: Economy

    • user photos
    • user photos
    • user photos
    • user photos

    HOTEL CASSA INN has replied on Mon Apr 14 13:53:39 IST 2025

    Thank you sir we really appreciate your review

    2.0

    Don't go on pictures

    shikha s.business

    The hotel is quite new, so the room I got was still in maintenance I suppose. Only the tv socket was working. Were would a person charge their gadgets ? Washroom was not clean , they cleaned it after I told them to do so. It should be done before the guest arrival . No toiletries were there. they have to far to provide a decent stay. Overall I didn't like the stay.

    Travel Month: Apr 2025

    Room: Economy

    HOTEL CASSA INN has replied on Sat Apr 12 09:56:27 IST 2025

    we are really sorry for all the problems you faced at the property we will make sure it wont happen again

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