I recently stayed at your hotel, Budgeted Economical Hotel, in a normal room. I appreciate your efforts to provide affordable accommodation. However, I would like to share some feedback to help improve future guest experiences:
• The overall cleanliness and maintenance of the room could be better.
• Basic amenities were not up to expectation. No Hair Dryer, NO Tooth paste, NO comb available.
• The service quality could be improved.
• The room ambiance and hygiene need more attention.
Staff is very good and always polite and wish and smiling faces.
I understand it’s a budget hotel, but even within that range, guests expect a clean, comfortable, and welcome Drink is expected . I hope you take this feedback constructively and make improvements.
Thank you for your attention.