The property has a prime location right next to CMC Hospital, making it convenient for patients and their families. Guests have praised the courteous staff and decent food quality from the on-site restaurants, particularly the breakfast. However, numerous reviews point out serious cleanliness issues, including cockroaches, dirty bathrooms, and unhygienic linens. Maintenance is lacking, with various complaints about malfunctioning equipment and unresponsive room service. Overall, it offers basic amenities, but the upkeep is a significant concern.