Review Of Hongthor Resort, Kaziranga

Hongthor Resort, Kaziranga has replied on Sat May 25 19:07:54 IST 2024

Dear Guest, Thank you so much for your fantastic review titled "Super se bhi Upar! We are delighted to hear that you and your family had a nice and pleasant stay at Hongthor Resort Kaziranga. It’s great to know that you found our hotel well-maintained, enjoyed the fast service, good food, and awesome ambiance. Your 5-star rating means a lot to us and serves as a great encouragement for our team. We are thrilled that you had such a positive experience and look forward to welcoming you back in the future. Warm regards, The Hongthor Resort Team,

Hongthor Resort, Kaziranga has replied on Fri Dec 22 18:00:19 IST 2023

Thank you so much for taking the time to share your wonderful feedback about your recent stay at Hongthor Resort. We are thrilled to hear about your positive experience and are grateful for your kind words. It brings us immense joy to learn that you found our rooms to be clean, quiet, and comfortable, and that you enjoyed the beautiful views and surroundings. We take great pride in maintaining high standards, and it's rewarding to know that our efforts have contributed to your memorable experience. Our team is dedicated to providing excellent service, and we're delighted that you found our reception, restaurant, and overall service to be top-notch. Your acknowledgment of our efforts is truly appreciated. We understand that quality often comes with a price, and we're grateful that you feel the experience at Hongthor Resort was worth every rupee spent. Guest satisfaction is our ultimate goal, and it's heartening to know that we have met your expectations. We will be sure to pass along your gratitude to our staff, who work hard to create a positive and welcoming atmosphere. Your appreciation serves as motivation for us to continue delivering exceptional hospitality. Once again, thank you for choosing Hongthor Resort, and we look forward to welcoming you back for another memorable stay in the future.

Hongthor Resort, Kaziranga has replied on Fri Dec 15 14:20:19 IST 2023

Dear Guest, Thank you for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your overall stay at our resort and that you found it comfortable. We appreciate your mention of the pathway leading to the resort from the main road. We apologize for any inconvenience this may have caused. Your feedback is valuable to us, and we will certainly look into improving the condition of the pathway to ensure a smoother and more pleasant experience for our guests in the future. We are grateful for your kind words and for choosing our resort for your stay. We value your input and strive to make each guest's experience exceptional. Thank you once again for choosing our resort, and we look forward to welcoming you back in the future.

Hongthor Resort, Kaziranga has replied on Fri Dec 08 13:50:28 IST 2023

Thank you for taking the time to share your feedback on your recent stay at Hongthor Resort. We are delighted to hear that you found the stay homelike and cozy; creating a comfortable and welcoming atmosphere for our guests is always our top priority. We appreciate your constructive comments regarding the facilities. We understand the importance of providing a range of amenities to enhance our guests' experience, and your input will certainly help us evaluate and improve in this aspect. Regarding your feedback on the food, we sincerely apologize if it did not meet your expectations. We take all guest comments seriously and will address this matter with our culinary team to ensure that we enhance the quality and variety of our offerings. We value your insights and hope that, despite the areas for improvement you mentioned, you were still able to enjoy the unique experience of Kaziranga. Our team is committed to making each guest's stay memorable, and your feedback helps us strive for excellence. We look forward to the opportunity of welcoming you back to Hongthor Resort in the future, and we hope to exceed your expectations on your next visit.

Hongthor Resort, Kaziranga has replied on Fri Dec 08 13:54:00 IST 2023

Thank you for taking the time to share your feedback about your recent stay at Hongthor Resort. We genuinely appreciate your input, as it helps us identify areas for improvement and enhance the overall experience for our guests. We sincerely apologize for any inconvenience caused by the poor condition of the approach road. We understand that the accessibility to the resort is a crucial aspect of our guests' experience, and we are actively working to address and improve the road conditions. We are also sorry to hear about the issue with the intercom facilities. Please rest assured that we will investigate this matter promptly and make the necessary repairs to ensure that all communication channels are functioning properly for the convenience of our guests. Regarding the concerns about the food cost, we understand that this is an important consideration for our guests. We constantly review and adjust our pricing to offer fair value for the quality of service and amenities provided. Your feedback will be taken into account as we evaluate and refine our pricing structure. We regret that your overall experience did not meet your expectations, and we sincerely hope that these issues did not overshadow the positive aspects of your stay. We appreciate your candid feedback, as it allows us to make improvements and provide a better experience for future guests. If you decide to give us another opportunity in the future, we would be grateful for the chance to welcome you back and demonstrate the positive changes we are making based on your valuable feedback. Thank you once again for bringing these concerns to our attention.

Hongthor Resort, Kaziranga has replied on Fri Dec 08 13:56:28 IST 2023

Thank you for taking the time to share your feedback following your recent stay at Hongthor Resort. We appreciate your candid comments, as they provide valuable insights that help us continually improve our services. We're pleased to hear that you found the remote location appealing. However, we sincerely apologize for any inconvenience caused by the condition of the road leading to the resort. We are actively working on improving the accessibility to ensure a smoother experience for our guests. We also apologize for the issue with the stench of water seeped walls in the rooms. Please be assured that we take this matter seriously, and our maintenance team will address it promptly to ensure a comfortable and pleasant stay for our guests. Regarding the under-construction pool view, we regret any disappointment this may have caused. We are committed to completing the construction in a timely manner to enhance the overall aesthetics of the property. Your feedback about the breakfast and the freshness of the chutneys is duly noted. We apologize for any lapses in our culinary offerings, and we will address this with our kitchen team to ensure that we maintain the highest standards in food quality and preparation. We appreciate your understanding and patience during your stay, and we are grateful for the opportunity to improve based on your valuable feedback. If your travels bring you back to the area, we hope to have the chance to welcome you again and provide you with a more positive and memorable experience. Thank you for choosing Hongthor Resort, and we hope to exceed your expectations on your next visit.

Hongthor Resort, Kaziranga has replied on Fri Dec 08 13:58:45 IST 2023

Thank you for taking the time to share your feedback about your recent stay at Hongthor Resort. We are delighted to hear that you enjoyed the great location of our resort and that the spacious rooms and the polite behavior of our staff contributed to a positive experience during your stay. We appreciate your understanding regarding the road conditions leading to the resort. While we acknowledge the challenges with the road, we are actively working to address and improve the accessibility to ensure a smoother and more comfortable journey for our guests. It's wonderful to know that you had a great time staying at Hongthor, and we are thrilled that our team's commitment to providing excellent service was evident throughout your visit. Your kind words serve as motivation for our staff to continue delivering exceptional hospitality. If your future travels bring you back to the area, we would be honored to welcome you again at Hongthor Resort. Thank you for choosing us, and we look forward to the opportunity to host you once more.

Hongthor Resort, Kaziranga has replied on Wed Mar 29 12:10:51 IST 2023

It's great to hear that your experience at the hotel was a positive one! it's always important to feel welcomed and comfortable during your stay, and it sounds like the staff went above and beyond to make sure you had a smooth and enjoyable experience. It's also great to know that the hotel was able to accommodate your schedule and make sure that you didn't miss out on breakfast, and that the food was delicious and fresh. Thank you for taking the time to share your feedback with us, and we hope to have the opportunity to welcome you back in the near future!

Hongthor Resort, Kaziranga has replied on Wed Mar 29 12:13:53 IST 2023

Thank you so much for sharing your positive experience at the resort! we are thrilled to hear that you found the rooms to be clean and up to your expectations, and that the staff members were helpful and kind. We always strive to provide excellent customer service, and it's great to hear that our team was able to make your stay enjoyable. We're also happy to hear that you enjoyed the location and the resort itself, and that you had a wonderful overall experience. Thank you again for your feedback, and we look forward to welcoming you back to the resort in the future!

Hongthor Resort, Kaziranga has replied on Wed Mar 29 12:17:00 IST 2023

I'm sorry to hear that you had a disappointing experience during your stay at our hotel. It's certainly not the kind of experience we want our guests to have, and we apologize for falling short of your expectations. We take all guest feedback seriously, and we will certainly look into the issues you raised regarding the quality of the food, the lack of wifi, and the condition of your room. We aim to provide high-quality service and accommodations to all of our guests, and we apologize if we did not meet those standards during your stay. Thank you for bringing these issues to our attention, and we hope to have the opportunity to make it up to you in the future.