Rate is very high as per given room. No television, no room service and the food that I have ordered separately was just worst. The food was so expensive. Quantity & quality of the food was so poor that 😭 I don't recommend anyone to opt for fooding here. Location is ok. I need to shout for towel several times.
Himalaya Darshan has replied on Sat Sep 21 10:31:53 IST 2024
Dear Mr. Rajesh Kumar Sinha.
Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay. Your comments regarding the room amenities, food quality, and service have been noted and will be addressed with our team to ensure improvements are made.
We regret that the absence of a television and room service, as well as the quality and pricing of the food, did not meet your expectations. We strive to provide a comfortable and enjoyable experience for all our guests, and it is clear we fell short in this instance.
Regarding the towels, we apologize for the delay and the need for repeated requests. This is not the standard of service we aim to provide, and we will work on ensuring such issues are resolved promptly in the future.
We appreciate your feedback on the location and will use your comments to improve our services. We hope you will give us another opportunity to serve you better in the future.
Regards
Neeraj Bhatt
Hotel Manager