I stayed at this hotel for 2 nights, and the experience was extremely disappointing. Basic cleanliness and service standards were not maintained. The room was dirty, had a foul smell throughout the stay, and the AC was not working at all, making the environment very uncomfortable. To make matters worse, the room telephone was dead, so we had to physically go to the reception every time we needed assistance. When I raised these concerns with the receptionist,, he openly admitted that they were already aware of these issues, including a non-functional geyser. He promised a room change, but no action was ever taken. Food service was equally poor. We had to personally inform the reception that we wanted bread with our masala omelette since the room phone didn’t work. Still, only the omelette was served. When we questioned it, casually replied, “We thought you didn’t want bread,” showing a clear lack of communication and attention to detail. The bathroom door handle and lock were broken, adding to the overall discomfort. Linen, including bath towels, was clearly unwashed. Even though the booking was for two people, only one towel and one bottle of water were provided. When asked about the second water bottle, we were told it would be RO-filtered tap water, which they served chilled to avoid suspicion an unacceptable and deceptive practice. This was an all-around horrible experience—from the lack of hygiene and broken amenities to the poor service and careless staff behavior. I strongly urge others to avoid this hotel unless major improvements are made.