The hotel main gate was closed at 2:30pm when we reached for check-in. Worst kind of service and cleanliness. Carried my two suitcases and a handbag to the room, no help was even offered. No valet at the valet table, unloaded my luggage, went and parked the car, came back and loaded the luggage on myself and checked in. Wouldn't open the restaurant at lunchtime due to low occupancy and gave us the only option, which was to order room service. Food was alright. Towels and bedsheet had food stains on them. There was no breakfast buffet, limited breakfast options, i had to have burnt toasts. Nobody was there to check me out. I had to wave the room key at the cctv above reception and then keep it on the table. This is despite prior information of early departure and clearing dues. Don't be deceived by the brand best western, it means nothing. This property shouldn't be listed as a hotel, it is a wedding venue.