Townhouse Trivandrum Padmanabhaswamy Temple Formerly Rezt N Relaz Inn

Worst check in experience. They shifted to small lodge

My family and I had an extremely disappointing experience yesterday, where we were denied a room despite having a confirmed booking. After undertaking a long journey from Thrissur to Thiruvananthapuram, we were informed upon arrival that no rooms were available. The hotel staff claimed that a room shift had been arranged, but I received no prior communication or update from MakeMyTrip regarding this change. As a result, we were left stranded without accommodation from 10:45 PM until 1:00 AM. Ultimately, we were forced to book an alternative room at our own expense.

The location of the property is good as it is close to Padmanabhaswamy Temple and Railway Station. However, the rooms were not so clean to our liking. Also, they don’t prepare breakfast in the property and they get it as a packed box from outside which is not very convenient.

Even though I booked in advance and Piaf full amount online, when I arrived to property.. two sitting at desk told rooms are full and they didn’t get a customer service to update it. And so he will arrange in his another property km from there. When I intentionally booked a property with a lift and near to temple so it will continent for my family. So there was roller coaster traumatic experience in the middle of the night and the alternative property shown has no lift and rooms were in upper floor and no help with the luggage and there was another who didn’t care at that property. When questioned about no lift or service that just said to contact customer care and left us on the road in the middle of the night around 1 AM. And connecting with customer care was another kind. Where they are suggesting properties far from the place of interest and asking as to goggle near by place so they will book for us and telling alternative property name and google it and to decide whether it’s ok or not.. who will do this in the middle of the night.. they just need to place us at equivalent property. And more over at the first place reservation should us a room when I booked in advance and fully paid and confirmed..

Room has a lot of bugs and ants. Cleanliness is average.

Appears safe.modestly clean. did not have two towers per room (had to ask and was provided). they had laundry trouble so pillows were stinky. approach road was horribly narrow. they promised breakfast (in the rate) but didn't have it and said it would only come at 9;30am from outside, so we had to suffice with coffee which was cold by the time they got it from somewhere else. But they were courteous and tried to be accommodative. they have a plastic still for my ageing mother to bathe, and didn't charge for an extra bed for my driver. good they included car parking. also there was strange noise of action from the room above us. when we reported the loud banging, it stopped. they claimed it was the people making something in the staff kitchen above us (at 9:30pm?? I think something else was cooking!)

the place was clean and we stayed for a night. service was also good. it matches the photo on make my trip

Location is very good. facilitirs also v good

Reserving was simple, the counter staff was outstanding, and the rooms were large and clean with clean baths.

Everything was perfect for a couple's trip. The room was comfortable and staff made us feel welcome and cared for.

Could focus on my solo trip without worrying about accommodation. Everything worked smoothly and staff handled any concerns.

the name of the hotel on the site and when you visit are different. it was difficult to find out the location. when I reached the room, it was not cleaned, there were bed bugs, bad odour in the toilet and mat was wet and dirty

Managed to have a comfortable stay within our budget. Perfect for couples who want quality without overspending.

Children had space to play. Room was clean and comfortable. Staff were good with kids. Fair family price.

We booked 2 rooms for 2 nights, and the experience was not at all satisfying. ✅ Check-in was smooth, and the receptionist was polite. He even asked if we needed help with travel arrangements. ❌ But everything else was disappointing: No room boy to help with luggage. Rooms smelled like old socks, and the floors were dusty. Bathroom buckets had fungus, and no hot water in the shower. Door mat was dirty and slippery – unsafe to walk after bath. TV remote was missing in both rooms. After hours and repeated requests, they gave one remote for two rooms. No water bottles unless asked. Bedsheets were dirty and looked reused. No room cleaning provided during our 2-day stay, not even once. We also informed them in advance about our 3 a.m. checkout and asked for vehicle help — but nothing was arranged, and no one followed up. For the price we paid, we expected clean rooms, basic services, and support — but got none. Would not recommend unless they seriously improve.

luxury stay in less price, staff behaviour was very nice and helpful. cleanliness, property location was too good. walking distance to sree padmanabhaswamy temple. just go with it. above 5 star rating

Hotel provided excellent comfort for my solo journey. Room was clean and quiet for good rest and relaxation. Staff was helpful with local information.

Room was peaceful and staff respected my privacy. Management kept everything running smoothly during stay.

They understood our needs and staff was patient. Rooms were comfortable and everything worked as expected.

Me and my friend loved every moment. Room was cozy and private. Staff was wonderful and welcoming to couples.