The property has a mix of reviews highlighting both pros and cons. Guests have appreciated the helpful and courteous staff, with some mentioning good room service and decent food quality. However, cleanliness issues are a concern, with dirty rooms, expired toiletries, and broken floors frequently noted. The absence of a breakfast service and non-functional amenities like the lift and boiler has also been mentioned. Overall, the property offers reasonable room standards but needs improvement in maintenance and cleanliness.