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Review Of The Grand Kasturi
Model Town Colony, Guna
User Rating & Reviews
- everyone
- group
- couple
- solo
- business
- family
Very Good
78 Ratings
Last 10 Customer Ratings (Latest First)
- 1
- 3
- 5
- 5
- 1
- 4
- 5
- 5
- 2
- 4
Reviews Summary
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This property is situated in a great location with easy access to transport. Guests appreciate the delicious food and good service from the courteous staff. Many found the rooms and amenities satisfying, particularly considering the price point. However, there are recurring complaints about cleanliness, especially in the bathrooms, and some staff members exhibiting unprofessional behavior. Despite these issues, guests have also enjoyed the overall experience and found it to be good value for money.
2.0
Poor Stay
sunayana g.
family
familyPassage to the room was so unhygienic and so the bathroom! There was water logged and it was very smelly! Even they did change the room but there wasn’t any cleanliness maintained.
Room: Deluxe A/C Room
1.0
Terrible Stay
prahlad s.
Cleaning the room has not been good. Services is very poor and behave is talking are very rough.
Room: Executive AC Room
4.0
Good Stay
kundan s.
family with 1 kid
family with 1 kidIt was a good experience. room was clean and breakfast was good . I felt for the price it was very good. location is also good next to the main road so accessibility is also good.
Room: SUPER DELUXE
2.0
Poor Stay
amit s.
Rooms are dirty
Room: Deluxe A/C Room
5.0
Excellent Stay
prerna m.
Absolute value for money! courteous staff, quick service, clean rooms with all amenities! thank you to the staff!
Room: Deluxe A/C Room
The Grand Kasturi has replied on Fri Apr 05 11:44:04 IST 2024
Dear guest, thank you for staying with us and reviewing us on make my trip. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We value your patronage and look forward to welcoming you back for yet another memorable experience
5.0
Nice property with amazing staff.
shashank b.family
We found our stay at this property was amazing. Starting from location, staff behaviour to food, amenities everything was just wow. Staff was tremendously courteous, willing to go a mile further to make their guest satisfied. Room was good with all necessary amenities. Food served from hotel In-house restaurant was finger licking good, 😋. Overall it was a very pleasant experience staying there. We wish all the best for future endeavor to the Hotel staff.
Room: SUPER DELUXE
5.0
Service and food
anjali s.family
The food was very delicious and not overpriced. Service of the hotel was very fast. Staff was very polite and helpful. Really going to visit again
Room: SUPER DELUXE
4.0
Room review
shobhit k.family
familyThe stay was fine, nothing exceptional. The rooms were somewhat clean and the food was decent. The bathrooms could have been a bit cleaner. The rooms look fancy enough, but some of the basics could have been implemented in a better way.
Room: Deluxe A/C Room
1.0
Low quality hospitality
mahesh p.group
groupThe staff is unhygienic and rude. The receptionist doesnt fee like moving a finger to please the guests. Very unprofessional.
Room: Executive AC Room
The Grand Kasturi has replied on Tue Sep 27 18:12:40 IST 2022
Sir, after a long discussion done by myself with my team in regard to the feedback that you have given. The hospitality industry is an industry of service where we are bound to listen to the customer and act accordingly as you haven't communicated well with my staff in terms of your requirements we cant provide you the service that you were accepting also we are 4-star property with a high-quality staff please check our past reviews as well how we treat our guest in the past and will be doing the same in the future. But every time hospitality industry and staff is not wrong as we cannot provide you with everything without knowing also we run through some protocols which are required to get the work done. Thank you for your visit hope you have a wonderful day
3.0
Good property.
avijit p.solo
soloThough property is good, but management need improvement
Room: Deluxe A/C Room
5.0
Pleasant stay
avijit p.business
businessGood property at guna. Not very far from rail station
Room: SUPER DELUXE
The Grand Kasturi has replied on Fri Apr 29 12:59:15 IST 2022
Dear guest, thank you for staying with us and reviewing us on make my trip. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We value your patronage and look forward to welcoming you back for yet another memorable experience
4.0
Services
sankalp g.couple
Room service slow but behaviour of staff really good
Room: Deluxe A/C Room
The Grand Kasturi has replied on Fri Apr 29 12:59:40 IST 2022
Dear guest, thank you for staying with us and reviewing us on make my trip. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We value your patronage and look forward to welcoming you back for yet another memorable experience
4.0
Good hotel
arun j.business
Like the room for the tariff i paid. Food is good
Room: SUPER DELUXE
The Grand Kasturi has replied on Fri Apr 29 13:00:09 IST 2022
Dear guest, thank you for staying with us and reviewing us on make my trip. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We value your patronage and look forward to welcoming you back for yet another memorable experience
4.0
Good Stay
rajeev d.solo
Value for money property. Guard on duty was specially alert and positive. Reception needs to be more responsible.
Room: Executive AC Room
The Grand Kasturi has replied on Fri Apr 29 13:00:54 IST 2022
Dear guest, thank you for staying with us and reviewing us on make my trip. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We value your patronage and look forward to welcoming you back for yet another memorable experience
4.0
Ok
anjney.family
Location very good, food average, safety good
Room: Executive A/C Room
The Grand Kasturi has replied on Fri Apr 29 13:01:23 IST 2022
Dear guest, thank you for staying with us and reviewing us on make my trip. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We value your patronage and look forward to welcoming you back for yet another memorable experience
3.0
Room service needs improvements
gaurav j.couple
Owner invested a lot in the property, but property is not maintained well. Leaking focet, untidy linen, the night duty staff member was throwing tantrums while replacing, which were again dirty an had foul smell. Other staff member's behaviour was good. Breakfast was good.
Room: Executive A/C Room
The Grand Kasturi has replied on Fri Apr 29 13:02:08 IST 2022
Dear guest, thank you for staying with us and reviewing us on make my trip. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We value your patronage and look forward to welcoming you back for yet another memorable experience
3.0
Rajiv kumar singh
rajiv k.family
Room was clean & maintained. Overall good considering the city standard. One can stay here.
Room: Deluxe A/C Room
The Grand Kasturi has replied on Fri Apr 29 13:03:05 IST 2022
Dear guest, thank you for staying with us and reviewing us on make my trip. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We value your patronage and look forward to welcoming you back for yet another memorable experience
5.0
Good experience.
sayan c.business
businessNice stay for business travellers
Room: Executive A/C Room
The Grand Kasturi has replied on Fri Apr 29 13:02:25 IST 2022
Dear guest, thank you for staying with us and reviewing us on make my trip. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We value your patronage and look forward to welcoming you back for yet another memorable experience
5.0
Best stay enroute to mumbai from lucknow
vijay k.group
groupBest clean and best food hotel on main road at guna while travel-ling from lucknow to mumbai
Room: SUPER DELUXE
The Grand Kasturi has replied on Fri Apr 29 13:02:47 IST 2022
Dear guest, thank you for staying with us and reviewing us on make my trip. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We value your patronage and look forward to welcoming you back for yet another memorable experience
3.0
Location was fine.
prashant y.couple
coupleService was alright, location was good.
Room: SUPER DELUXE
