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Review Of Cocoon - A Luxury Boutique Stay

Phagli, Shimla | 5.5 km drive to Mall Road

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    User Rating & Reviews

    • everyone
    • couple
    • family
    3.6
    Very Good

    35 Ratings, 16 Reviews

    excellent
    43%
    very good
    17%
    average
    11%
    poor
    11%
    bad
    17%

    Last 10 Customer Ratings (Latest First)

    • 1
    • 4
    • 5
    • 5
    • 3
    • 5
    • 5
    • 2
    • 3
    • 3

    Rating Categories

    • Location3.8
    • Cleanliness4.2
    • Value For Money3.6
    • Food3.8
    • Facilities3.4
    • Checkin Experience4.0
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    The property has some inviting features such as clean rooms, spacious facilities, and excellent views from the windows. Guests appreciated the friendly staff and good food quality, particularly for breakfast. However, there's a consistent mention of poor service, with missing amenities like toiletries and an absence of a signboard making it hard to locate. Additionally, some faced issues with unresponsive staff and inadequate facilities, like the lack of water supply.

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