SKK The Fern

SKK The Fern has replied on Sun Aug 31 11:41:52 IST 2025

Dear Patel Vinod, It's fantastic to learn that your stay at Hotel Fern Jaislam met your expectations! We are glad that our services, room amenities, and staff all contributed positively to your experience. It's our regular practice to ensure that our guests feel satisfied and comfortable throughout their stay. Your kind remarks are an encouraging compliment to our efforts to provide all our guests with the highest quality services. We would love to welcome you back for another pleasant stay with us. Thanks & Regards Pradeep Jodha

SKK The Fern

Dear Rakshit Saxena, We highly appreciate your feedback and we understand how this situation might have been difficult for you, especially being with a toddler. Our goal is to maintain a wide variety of options to suit all our customers' needs. However, we sometimes face unavoidable circumstances which may cause certain items to be unavailable. We are truly sorry for the inconvenience this caused. Please do let us know ahead of your future visits so we can make sure to have a variety of child-friendly options available for you. We look forward to the opportunity of serving your family better in the future. Thanks & Regards Pradeep Jodha

SKK The Fern has replied on Sun Aug 24 04:46:39 IST 2025

Dear Ananya Giri, It's a pleasure to know that you enjoyed the room, food, and our service. We always strive to deliver the best experience to our guests. We have noted your feedback on the power cuts. Please be assured that we understand how inconvenient this must have been and we definitely agree with you on the need to maintain an uninterrupted power supply. We've identified the issue and are making improvements in our systems to ensure it doesn't recur. We're also implementing backup power systems to kick in immediately during any unexpected power cuts. We ensure smoother operations moving forward. We really appreciate you for bringing this issue to our attention. We believe in continuous improvement and feedback like yours helps us focus on the areas that need attention. Looking forward to serving you again under more promising circumstances. We're confident that your next stay with us will be more comfortable and enjoyable. Thanks & Regards Pradeep Jodha

SKK The Fern has replied on Sun Aug 24 04:46:24 IST 2025

Dear Vijay Singh, We are elated to hear about your positive experience with us. It's lovely to learn that you found the room satisfactory and spacious. We consistently endeavor to provide an environment that is both comfortable and accommodating, hence your feedback is quite encouraging. As towards our team, they're truly dedicated to serving our valued guests and your kind words are profoundly appreciated. They strive to uphold a high level of hospitality and will definitely be thrilled to hear about your appreciation. Your review is highly motivational for us and encourages us to strive even harder in providing excellent service. We are looking forward to serving you again, creating another delightful experience for you in the future. Thanks & Regards Pradeep Jodha

SKK The Fern has replied on Mon Jul 21 22:08:45 IST 2025

Dear Alok Jain, It's wonderful to hear that you enjoyed your stay with us and found our hotel beautiful with its royal Rajasthani palace theme. Your satisfaction with the location, the food, and the staff is rewarding to hear. The enchanting sunset view from our terrace is indeed a cherished experience and we're glad that you took the opportunity to savor it. The backdrop of the Jaisalmer fort surely adds a mesmerizing touch to the entire setting, and it's great to know that it added to your experience. We hope to serve you again in the near future, ensuring another memorable and comfortable stay. Thanks & Regards Pradeep Jodha

SKK The Fern has replied on Mon Apr 21 22:30:15 IST 2025

Dear Harsh Chaudhary, We are pleased to hear about your satisfactory visit to our establishment. Our team is dedicated to providing you with excellent service and we are thrilled that our staff could accommodate your request to open the game zone late at night. It's also heartening to hear that you also enjoyed the quality of our food which merely boosts our morale to continue serving you better in the future. Your suggestive feedback is very much appreciated. We're constantly revamping our menu and designing new activities in the game zone to ensure our customers always have a fresh and exciting experience at our restaurant. Once again, we are delighted that you had a good experience. Kindly continue to support us with your valuable suggestions. Ensuring the satisfaction and happiness of our customers is our ultimate aim. We're looking forward to the pleasure of welcoming you back soon! Thanks & Regards Pradeep Jodha General Manager

SKK The Fern has replied on Sun Feb 16 12:31:10 IST 2025

Dear Jagdeep Singh Dhillon, We deeply appreciate your candid review. We are glad you appreciated our team's hardworking service. Your input concerning the property's state and breakfast's limited dishes are important to us. We are committed to offering a high-quality experience so your feedback is beneficial. We are eager to take steps to enhance our property conditions and improve our breakfast menu based on your observations. Constructive notes like your helps us to become better and provide an excellent experience in the future. Your satisfaction is our topmost priority and we hope you will provide us another opportunity to serve you better. Thanks & Regards Pradeep Jodha General Manager

SKK The Fern has replied on Wed Feb 12 13:10:13 IST 2025

Dear Hardev Singh, We are thrilled to hear that you enjoyed your stay with us. It's excellent to know that you found our team friendly and appreciated the cleanliness of our rooms. Knowing that you loved our breakfast brings us immense pleasure. We always aim to provide our guests with the best experiences. Hoping to have you back in the near future for another fantastic stay! Thanks & Regards Pradeep Jodha General Manager

SKK The Fern has replied on Wed Feb 12 13:10:30 IST 2025

Dear Sagar Thombare, We are absolutely thrilled to know that your stay at our hotel was memorable and exceeded your expectations. It's truly encouraging to learn that you were impressed by our well-maintained rooms and luxury services. We strive to provide our guests with a unique and satisfying experience, so your kind words about the quality of our service mean a lot. We're also happy to hear that you enjoyed the various food options at our restaurant and found the breakfast satisfying. We hope you captured beautiful moments during your stay and that those memories bring you back to stay with us in the future. Again, we highly appreciate your positive feedback! Thanks & Regards Pradeep Jodha General Manager

SKK The Fern has replied on Wed Feb 12 13:10:46 IST 2025

Dear Virendra Vaishnav, We're truly sorry to hear about the issues you encountered during your stay at the Fern. We aspire to provide a seamless experience for our guests and it appears we missed the mark in your case. The inconvenience caused by the lack of curtains in one of your rooms is certainly not the standard we aim for. We'll address it immediately with the team responsible for room maintenance and preparation to ensure this doesn't happen in the future. The delay in attending to your requests is also concerning. Our priority is prompt and efficient service, and we regret you didn't experience it. This feedback will be passed on to our service team for review and action. In light of your recent experience, we want to assure you that we are committed to improving our services to better meet your needs. We hope to have the pleasure of serving you in the future under more favourable circumstances. Thanks & Regards Pradeep Jodha General Manager

SKK The Fern has replied on Sun Nov 10 00:46:35 IST 2024

Dear Parichay Vaze, We appreciate your detailed feedback regarding your stay. It's great to hear that you enjoyed the open area and pool. We understand the importance of maintaining the rooms to a high standard and recognize that the issues you experienced with the electrical switches, taps, and air conditioning are not acceptable. Your observations are valuable, and we are committed to addressing these maintenance concerns promptly. We encourage our guests to reach out to our staff during their visit so that we can resolve any issues immediately. Your experience highlights areas for improvement and reinforces our commitment to providing a better experience. We are currently reviewing our maintenance protocols to ensure that all facilities are functioning optimally for future guests. Your input will help drive these efforts forward, and we hope to have the opportunity to showcase these improvements on your next visit. Thanks & Regards Pradeep Jodha General Manager

SKK The Fern has replied on Mon Oct 28 16:46:58 IST 2024

Dear Dr Sahu, We appreciate you taking the time to provide feedback on your stay with us. It is good to hear that you were satisfied with the size of our rooms and the quality of our food. However, we regret that certain aspects did not meet your expectations. Concerning tidiness, we have addressed the matter to our housekeeping team to ensure that our cleanliness standards are consistently upheld. Providing a welcoming and professional atmosphere is paramount, and we are taking immediate measures to enhance our staff training. We understand the inconvenience caused by the approach road and are exploring possible ways to improve access. For any discomfort experienced upon your late arrival, we sincerely apologize and are implementing a protocol to ensure guests are always promptly received, regardless of the hour. Please rest assured that your concerns are being taken seriously and actions are being put into place to prevent future occurrences. We hope to have the opportunity to better serve you and restore your confidence in our hotel. Thanks & Regards Pradeep Jodha General Manager

SKK The Fern has replied on Tue May 14 16:50:53 IST 2024

Dear Ms.Jinal, Thank you for your great rating and review. We are glad to know that you had a great stay and that you liked the whole experience. Such positive comments are a great boost to our overall working and morale. We thank you for appreciating all our sincere efforts and we will continuously strive to provide such great experiences. The team is thrilled to know that you have appreciated and recognized their efforts and hard work. We look forward to welcoming you again. Best regards Shakti Singh Bhati Operations Manager SKK The Fern Jaisalmer.