The property is centrally located in Matheran, just opposite the railway station, making it super convenient for exploring the market and nearby points of interest. Guests mention friendly staff and prompt service, with the manager being particularly helpful. Rooms are generally clean, and there's a nice garden area with games like carrom. However, there are consistent complaints about cleanliness, with some mentioning damp smells and unwashed linens, along with the need for better bathroom maintenance.