The River Palace

The Location of the properties mentioned in the reviews is a mixed bag. While some are located close to the Ghats and offer a great view, others are situated in narrow lanes and are difficult to reach. The Cleanliness of the properties is a major concern with dirty rooms, smelly toilets, and unhygienic bed sheets being common complaints. The behavior of the Staff is also a cause for concern with many reviews mentioning rude and ill-mannered staff. However, some properties do offer good Value for money with affordable rates and decent amenities. The Room quality is also varied with some properties offering spacious and clean rooms while others have poorly maintained rooms with no housekeeping services.

• Location

  The property is located in a good area with easy access to nearby markets and tourist attractions. It is situated close to the Ghats of Varanasi, providing a great view of the river. However, some guests found the property to be located in a narrow lane or deep inside the Varanasi cantonment, making it difficult to reach. Overall, the location of the property was appreciated by most guests.

• Cleanliness

  Many guests found the property to be unclean and poorly maintained. They reported dirty rooms, smelly toilets, stained bedsheets, and unhygienic conditions. Some guests even found bugs, cockroaches, mosquitoes, and other insects in their rooms. However, a few guests appreciated the cleanliness of the property and found it to be well-maintained.

• Staff

  The behavior of the staff was a major concern for many guests. Some guests found the staff to be rude, ill-mannered, and unprofessional. They reported instances of staff arguing with guests, blaming them for the dirt in the rooms, and misbehaving with them. However, a few guests appreciated the friendly and cooperative behavior of the front desk staff.

• Value for money

  Many guests found the property to be overpriced and not worth the money they paid. They reported poor amenities, unclean rooms, and bad service, which did not justify the high prices. However, a few guests found the property to be affordable and good value for money.

• Room

  The rooms of the property were a major concern for many guests. They reported unclean rooms, torn linens, and poor maintenance. Some guests also found the rooms to be smelly, with no ventilation and limited access to lifts. However, a few guests appreciated the spacious rooms and the royal vibe they provided.