The Fern Residency Haridwar

The Fern Residency Haridwar

Dear Mr. Patel, I appreciate you taking the time to provide feedback about your stay. It's regrettable to hear that the room you received did not match your expectations. We understand how this can influence your overall experience. To ensure that our guests are satisfied with their accommodations, our team routinely checks and verifies the condition of the rooms against the images and descriptions provided. However, we are now keen to re-examine the issue you've brought up. To better serve you in the future, could you possibly share more specifics about your concern? For example, was it the room size, the views, the furniture, or other aspects that didn't meet your expectations? We are keen to know so we can address it precisely. Remember, your feedback helps us take action where necessary, and your constructive criticism aids in improving the stay experience for future guests. We hope to have another opportunity to deliver a more seamless lodging experience to you. Rest assured, we will make every effort to ensure our guests' comfort and satisfaction. Thanks & Regards Pawan Kumar

The Fern Residency Haridwar

Dear Mr. Patil, We are disheartened to read your feedback and suggestion of closing down. It seems our service didn’t meet your expectations and for that, we do feel genuinely disheartened. We understand the gravity of this feedback as we exist for and because of our guests. Your experience matters to us more than anything and it helps us understand areas where we need to improve. We would deeply appreciate it if you could share specific details or instances that led to such thoughts. We pledge to work on those areas for betterment and ensure we offer the high-quality service we are known for. At the same time, be assured that we stand for utmost hospitality and comfort of our guests and any experiences counter to that are not reflective of our usual standards. We hope to have another opportunity to serve you better and offer the warm, positive experience that most of our guests know us for. Once again, your feedback is instrumental to our growth as a company and thank you for that. Thanks & Regards Pawan Kumar

The Fern Residency Haridwar has replied on Wed Sep 10 18:19:43 IST 2025

Dear Mr. Gera, We appreciate your feedback regarding your recent stay with us. It's uplifting to know that the location of our property appealed to you and that our food met your taste! Also, your feedback about the cleanliness of the rooms has been noted. We understand the importance of maintaining high standards of cleanliness and we'll focus on this area for improvement. It's always our aim to offer comfortable and spotless spaces for our guests to enjoy. Your comment is invaluable as it helps us better our services. We look forward to welcoming you back in the future, ensuring an even more satisfying experience. Thanks & Regards Pawan Kumar

The Fern Residency Haridwar has replied on Wed Sep 10 18:19:24 IST 2025

Dear Mr. Thalia, We appreciate your positive feedback about our team. It is always heartening to hear that our staff's energy and helpfulness has a great impact on your experience. Their dedication to assisting our guests is a vital part of our operations and we’re thrilled it left a lasting impression. We're also glad to hear you enjoyed our food offerings, as we strive to cater to every palate. We will relay your gratifying remarks to the entire team which will undoubtedly motivate them further. Your positive experiences inspire us to further commit to providing great guest experiences and we are hopeful for the opportunity to serve you again in the future. Thanks & Regards Pawan Kumar

The Fern Residency Haridwar has replied on Thu Aug 14 19:14:20 IST 2025

Dear Mr. Kansal, I'm immensely concerned to hear about your experience, especially about the hygiene and the condition of the linens. Cleanliness is one of our top-most priorities, and we always strive to provide a spotless environment for all our guests. It's disheartening to learn that you felt we didn't meet this standard. I assure you that we will look into your complaints seriously. Your feedback has been shared with our housekeeping team, and they have been reminded of the level at which our standards must remain. Additionally, we would like to assure you that we have strict guidelines about washing all linens between each guest's stay. Steps have been taken to prevent such oversights in the future. I understand how these issues can impede your overall experience, and it is my hope that you will give us a chance to rectify this situation and demonstrate our dedication to high standards. We're committed to improving your experience, and your feedback is invaluable to us. Thanks & Regards Pawan Kumar

The Fern Residency Haridwar has replied on Fri Jul 18 13:51:15 IST 2025

Dear Mr. Mohta, We're thrilled to hear that you enjoyed your stay at our hotel. It's satisfying to know that our cleanliness and convenient location met your expectations. We understand the importance of providing comfortable, spacious rooms and maintaining a high standard of hygiene. Our proximity to the highway has indeed been praised by many of our guests. We hope that your journey was made easier by this accessibility. Your appreciation serves as a great form of encouragement for our team who strive to ensure high-quality customer experience. We're looking forward to your next visit, where we can once again provide you with an exceptional stay. Thanks & Regards Pawan Kumar

The Fern Residency Haridwar has replied on Fri Jul 18 13:51:38 IST 2025

Dear Mr. Garg, We are absolutely thrilled to hear about your positive experience at our place. Your kind words about our breakfast and staff are truly encouraging. It's feedback like yours that motivates us to offer a better service each day. We are deeply pleased to know that your stay was enjoyable. Your satisfaction is very important to us and we strive to provide an exceptional experience for our guests. We don't take your trust in us lightly and we will do our best to continue offering the high-quality service that you expect and deserve. Your feedback has been shared with our team so we can continue to improve our services. We look forward to hosting your stay once again and providing you an even better experience. Please next time do not hesitate to tell us if something is not going well or if you need something during your future stays. Thanks & Regards Pawan Kumar Operation Manager

The Fern Residency Haridwar has replied on Mon Jul 28 23:48:46 IST 2025

Dear Mr. Sharma, We're truly disheartened to read about your experience and appreciate your willingness to share this disappointing encounter with us. It's clear that your stay did not measure up to our usual high-quality standards. We strive to provide our guests with a clean, comfortable environment and we are sorry that you had to encounter such issues. The condition of your room certainly does not reflect what we want for our valued guests. Our team will be informed about your experience to address these issues urgently, as hygiene and comfort are top priorities for us. Also, we have a regular pest control in our facilities and your experience gives us a reason to reassess this situation. Please give us a chance to rectify this experience in your future visits so you can enjoy the hospitality we are known for. Thanks & Regards Pawan Kumar

The Fern Residency Haridwar has replied on Mon Jul 28 23:53:21 IST 2025

Dear Ms. Gayatri Devi, We're delighted that you enjoyed your stay and particularly liked the connectivity between your two rooms. This feature indeed adds an extra layer of convenience and privacy for guests like you who prefer closed-group interaction. It's heartening to know that our staff met your service expectations with their professional demeanor, and resourcefulness. Locational advantage is one of our biggest strengths, and we're delighted that you appreciated it. We strive to offer our guests a holistic experience encompassing comfort, service, and convenience. We trust that your entire stay was just as fulfilling. We're hoping to be your accommodation of choice for future visits. Thanks & Regards Pawan Kumar

The Fern Residency Haridwar has replied on Mon Jul 28 23:50:53 IST 2025

Dear Mr. Singh, We regret to hear about your disappointing stay, specifically regarding the state of the building, the staff's cooperation, and the quality and timeliness of food served. Your review suggests there is considerable space for improvement. Our team aims to maintain the highest standards of cleanliness and service, thus, your feedback is crucial. We're already initiating steps to address these issues through thorough building maintenance and staff training sessions in order to improve communication and service efficiency. Regarding the delay in food service and poor quality, we take this seriously and assure you it's not the standard we strive for. The issue will be addressed with the culinary team promptly to ensure our food is served up to standards and in a timely manner. We acknowledge, breakfast is an important meal and we always want it to be delight for our guests. Your feedback helps us better understand how we can enhance the buffet experience. While your recent stay didn't meet expectations, we hope to have the opportunity to better serve you in the future and change your overall perception of our hotel, The Fern. Thanks & Regards Pawan Kumar

The Fern Residency Haridwar has replied on Mon Jul 28 23:49:15 IST 2025

Dear Mr. Agarwal, We are really happy to hear that you appreciated the ambiance and enjoyed the food at our establishment. Our staff works tirelessly to maintain high standards of service and it's great to know that you found them cooperative and well behaved. Our spacious rooms are indeed designed to provide maximum comfort and we are glad you enjoyed them. We look forward to seeing you again soon! Thanks & Regards Pawan Kumar

The Fern Residency Haridwar has replied on Mon Jul 28 23:56:14 IST 2025

Dear Mr. Sharma, We're very sorry to hear about your experience. This certainly isn't the level of service we strive to provide. Your feedback on the quality of food and our bathroom facilities is helpful and we'll forward it to the appropriate teams straight away. We're committed to improving and we'll use your comments to do just that. Should you decide to visit us again, we promise that we'll do everything we can to ensure a more pleasant experience. We strongly believe every feedback gives us a new opportunity to do better. This isn't how we want guests to remember their stay with us at this venue, and we hope you'll consider giving us another chance in the future to show you how we've taken your comments on board. Thanks & Regards Pawan Kumar

The Fern Residency Haridwar has replied on Mon Jul 28 23:53:46 IST 2025

Dear Mr. Srivastava, Thank you for taking the time to provide your feedback. We appreciate your business and value your opinion. We strive to provide the best possible experience for all of our customers and would love to learn more about your experience with us. If there is anything specific you would like to share or any suggestions for improvement, please don't hesitate to reach out to us directly. Thank you again for choosing our service, and we hope to have the opportunity to exceed your expectations in the future. Thanks & Regards Pawan Kumar

The Fern Residency Haridwar has replied on Tue Jun 10 10:51:05 IST 2025

Dear Mr. Ritul, We sincerely appreciate your valuable feedback and are glad to know that you found our location and staff satisfactory. We understand your concern regarding the room quality and the condition of towels. Be assured that your comments have been taken into serious consideration. We strive to adhere to the Fern Fame for offering our guests with sublime experiences and it is truly disheartening when we miss out. Your feedback acts as a guide to us for uplifting our services. We would like to assure you that your next visit will not have similar issues and you'll witness changes made based on your concerns. We certainly see this as an opportunity to improve and assure you that your next stay with us will be memorable for all the right reasons. Thanks & Regards Pawan Kumar