The property has a decent ambiance and spacious rooms, especially the Sunflower suites which offer a lovely view of the tea garden. However, upkeep is lacking, with cleanliness being a significant concern. Many guests found the food quality below par, including the breakfast spread, which often ran out of items. Service quality is inconsistent, with staff appearing untrained and unresponsive. Despite some pleasant experiences highlighted by a few, numerous guests recommend considering other options in the area.