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Review Of Hotel Snow Mountain Mall Road Manali

Manali, Manali | 2.3 km drive to Hidimba Devi Temple

    User Rating & Reviews

    • everyone
    • group
    • couple
    • solo
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    3.9
    Very Good

    33 Ratings, 14 Reviews

    excellent
    45%
    very good
    24%
    average
    12%
    poor
    12%
    bad
    6%

    Last 10 Customer Ratings (Latest First)

    • 3
    • 2
    • 2
    • 5
    • 4
    • 1
    • 5
    • 3
    • 5
    • 4

    Rating Categories

    • Location3.3
    • Cleanliness3.2
    • Value For Money2.0
    • Child Friendliness2.3
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    We are using generative AI to show you summarised user review

    Review Summary

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    Guests appreciate the superb location of the property, close to Mall Road and offering stunning views of the snow peaks and nearby Buddhist Monastery. The staff is often highlighted for their helpfulness and good service, with many applauding their responsiveness to needs. Rooms were generally clean, although some mentioned issues with amenities like hot water.

    Sort by:

    Positive first
    2.0

    Poor Stay

    priyankita d.

    Snow Mountain's location is very good. In June, I was able to see the snow peaks, plus the Buddhist Monastery and proximity to the Mall Road are big wins!! My mother (Senior citizen) and I stayed for 2 days as it was prepaid. Our bedsheet and pillows had not been changed. Bathroom had no lock. Extra blanket in the almirah was so dusty and dirty that it seemed like a health hazard. The TV and walls had tape on it. No use. Water provided by the hotel was stale and yellowish in a plastic bottle. We had to buy water. The phone machine in the room had no tone. Had to go down repeatedly for basic requests. If you are a budget traveller with zero to negative expectations, this is the place for you. I felt I had overpaid due to MMT intermediary relation, wish I could get my money back. The staff is helpless, it is the owners who must invest and do something. The staff are overworked, and actually decent mostly.

    Travel Month: Jun 2025

    Room: Super Deluxe room

    5.0

    for family it's suitable hote

    family with 2 kids

    staff is very helpful... cleaning is better then other. .... best hotel we ordered milk for my baby at 11.00 pm n still the staff give us when we call they always be there for hot milk for my baby 10 months old ... n all are clean towels bed room all are satisfied....for family

    Travel Month: May 2025

    Room: Super Deluxe room

    • user photos
    • user photos
    4.0

    Good Stay

    ak s.family with 2 kids

    Overall good experience and staff,s behaviour is good 😊

    Travel Month: May 2025

    Room: Super Deluxe room

    5.0

    excellent in everything

    deven p.family with 1 kid

    best experience best service best location best rooms best view of mountains best support by staff really like it

    Travel Month: May 2025

    Room: Family Suite 4 Bed Room|Super Deluxe room

    2.0

    please take care of your hotel

    arijit s.couple

    geyser not working. water quality very bad. lots of spider in the room. pillow was not good. door lock are not properly. guys think twice

    Travel Month: Apr 2025

    Room: Family Suite 4 Bed Room

    5.0

    Excellent Stay

    gourav m.couple

    Overall nice experience , nice bathroom , nice behaviours of staff ,clean rooms , good amenities, all good

    Travel Month: Jan 2025

    Room: Super Deluxe room

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    • user photos
    • user photos
    4.0

    Near to mall road

    sachin j.family

    Near to mall road. Hotel staff behaviour was good. Property is bit old and has basic infrastructure only. But still i would say it's value for money

    Travel Month: Dec 2024

    Room: Family Suite 4 Bed Room

    Hotel Snow Mountain Mall Road Manali has replied on Wed Jan 08 19:16:05 IST 2025

    Dear Sachin, Thank you for your valuable feedback. We noted the points and will work on it. Regards M.S. Rana

    3.0

    Quick pit stop rev

    vaibhav.group

    It was ok, for a quick pit stop they had all the required amenities. Location was okish, not that good. Service was good.

    Travel Month: Nov 2024

    Room: Super Deluxe room

    5.0

    Nice location

    gaurav s.couple

    Good hospitality supportive staff hotel location is near mall road at walking distance. Good view of buddhist monestary

    Travel Month: Jun 2024 (3-Night Stay)

    Room: Super Deluxe room

    Hotel Snow Mountain Mall Road Manali has replied on Sun Jun 23 23:10:23 IST 2024

    Dear Guest, Thanks for your valuable feedback. Regards M.S. Rana

    2.0

    Poor Stay

    suma a.family

    The property is very old & rooms are very small, cannot accommodate 3 members. The beadspreads were dirty. The water in the bathroom mixer & in the healthflauset was not having pressure. In places like manali they should provide hot water in bathroom to overcome the cold weather, however even after requesting & waiting for more than 30 mins we were getting warm water. Hence we checked out of this room immediately even after having booked it for 2 days & searched for new hotel

    Travel Month: Apr 2024

    Room: Super Deluxe room

    Hotel Snow Mountain Mall Road Manali has replied on Thu May 02 13:24:35 IST 2024

    Dear guest, First of all sorry for the inconvenience!but as far as what is in my knowledge is that when you came to our property you only said that the room size is not upto the mark which was needed by you for you and your colleagues,but in this regard I want to tell you that you should have to take care about that at the time when you booked it online.Secondly here you mentioned that you didn't get hot water and the bedsheets were also dirty so let me remind you that as your booking was online we take care about all of these necessities very much.Moreover ,I think you saw other properties before reaching us so you are therefore commenting a lot here otherwise there was nothing like that in our property the bedsheets were tidy and the water was already hot before your arrival and this is for your kind information please. Thanks and regards M.S.Rana

    4.0

    Wonderful view best location near market good atmosphere at good memories th

    sanjay g.family

    Stay is good owner is too cooperative wonderful view best location near market good atmosphere at good memories t

    Travel Month: Apr 2024 (3-Night Stay)

    Room: Family Suite 4 Bed Room

    Hotel Snow Mountain Mall Road Manali has replied on Sun Apr 14 11:24:39 IST 2024

    Dear Guest, Thanks for your valuable feedback, during your stay we feel like family came to meet us. Wish you and your family happy journey, stay safe and healthy. Regards M.S. Rana

    1.0

    Worst stay ever in manali

    barkat.loyalty-iconfamily

    This place is worthless they don’t provide anything no kettle no mineral water on arrival bad bed linen dirty washroom! i booked this place for my family i payed a lot of amount but this place was really very bad please don’t book if you are looking for nice stay they are just making fool of everyone with pictures

    Travel Month: Feb 2024

    Room: Family Suite 4 Bed Room

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    Hotel Snow Mountain Mall Road Manali has replied on Sat Feb 24 15:40:46 IST 2024

    Dear Guest, First of all we apologize about the bad experience, but would like to inform you that your stay with us was of 2 family rooms instead of it you asked only 1 room and asked for refund against the other room but as the booking was online we wouldn't be able to do so. As far as the water kettle and mineral water facility, I would like to bring in your kind notice that we already mentioned that we do not provide such things, even though we provided hot drinking water to the guests whenever they asked, but still they asking about kettle for making Tea or Maggie etc. Again, our rooms check out timing is 11:00 AM,but at the time of check out guests were asking for late check out till 5:00 PM @free of cost. This is the actual fact about your guest stay.

    5.0

    Solo traveller.

    jobin r.solo

    It was great! i really enjoyed my time. Comfortable bed, clean room, great view, and excellent service. Worth the stay!

    Travel Month: Jan 2024 (4-Night Stay)

    Room: Super Deluxe room

    • user photos
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    Hotel Snow Mountain Mall Road Manali has replied on Thu Jan 18 20:50:21 IST 2024

    Dear Jobin, Thanks for your valuable feedback. Regards M.S. Rana

    4.0

    Good stay location wise

    jivan k.family

    Stay was comfortable, staff was cooperative and location was accessible to each and every necessary thing.

    Travel Month: Dec 2023 (4-Night Stay)

    Room: Family Suite 4 Bed Room

    Hotel Snow Mountain Mall Road Manali has replied on Tue Jan 02 12:18:17 IST 2024

    Dear Sir, Thanks for your valuable feedback. Regards M.S. Rana

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