Utopia Resorts & Spa

Ok

Buffet menu is limited, rooms are small rest all good. Location is near hidimba temple. Pleasant stay

1. Property ac system is not good. 2. Property maintenance is average. 3. No power backup available.

Very bad food quality unprofessional and untrained staff

Hotel was very good and comfortable and ambiance was also good. Done thank you

Cleanliness was good staff was really polite service was excellent

photos of property rooms are diffrent horrible service

Very bed experience with utopia resort and spa. Room service zero. Food quality zero. I park my vehicle in their parking and next morning they waste my three hours. Because they don't know who park vehicle behind me in hotel parking. When there customer come from room. I go from there. My full days programme disturbed. There totally mismanaged.

Bad service they didnt provide mention room whilw acommodatoon poor support by hotel and matter not resolved by mmt pathatic service

Very nice hotel. View

Under Renovation, not pleasant stay. I booked for 4 nights. First day they did not give me luxury room which I booked, instead they provided small room, for this room main door key is not working, Whenever we go out, we have to go to reception to unlock our door. When I argued, they gave arrogant answer. With wife and 6 yr kid this is pathetic. Next day they gave good room , but again lot of dust on bed and blankets and inside room . We have to ask repeatedly yo change blankets. Complimentary breakfast - Whenever we have the oil items like puri , bread omelette and parahta, we had food poisoning and diarrhea and vomiting. Also the approach roads are narrow and opposite to Hidimba Devi Temple, due to this lot of trafiic and takes lot of time to reach hotel. Also they said they will have DJ , bonfire and buffet dinner on 31-Dec, but nothing was arranged. We have to go outside with family for NY celebration. Only good thing is very good mountain view from room balcony. Most of the Staff are good & helpful but the hotel is not managed and maintained properly. I suggest till they complete renovation, better avoid this hotel.

Good

Property is under construction, ac heater is not working and staff is saying wiring is not completed yet. Dental kit not provided, tv not working. No laundry service and no carpet on the floor. Suite offered by property is not the photo shared during booking. Overall very terrible stay not upto the payment made. This booking should have been made done 50% lesser what we were charged.

We stay during 22th Dec to 25th Dec22 and hotel is under renovation but accepted the booking and payment. When we checked in then we got to know the facts. On spot I complained to customer care but they denied to cancel it. Apart from that hotel doors lock and hygiene issues were there. Dirty towels , bed sheet , blankets etc we are really disappointed with services as they should check the facts before accepting the booking OR if someone tell them the facts , they should acknowledge the same and reissue the refund to costumers .

Very good location and friendly people and very nee t and clean place. Only problm they provide pool and i think it’s will close