THE COLONIAL

THE COLONIAL has replied on Mon May 12 14:06:48 IST 2025

Dear Ravi, Thank you so much for your kind words. We’re delighted to hear that you loved the swimming pool and room, and that you enjoyed the delicious food at our restaurant. Your satisfaction means a lot to us, and we look forward to welcoming you back for another great stay. Warm regards, Team the Courtyard

THE COLONIAL has replied on Mon May 12 14:08:27 IST 2025

Dear Priya, Thank you for your wonderful feedback. We’re thrilled to know that your stay was satisfying and that our service exceeded your expectations. Your kind words about our reception staff’s courteous behavior and the hardworking team member assisting with luggage truly mean a lot to us. It’s always our aim to make every guest feel welcome and cared for. We’re so glad you had a great overall experience and would love to welcome you back again soon! Warm regards, Team the Courtyard

THE COLONIAL has replied on Mon May 12 14:09:43 IST 2025

Dear Milan, Thank you for your kind feedback. We’re delighted to hear that you enjoyed the cleanliness, found our staff cooperative, and had a great time at the rooftop bar with live DJ. It's also wonderful to know that you felt good in the deluxe room and liked the swimming pool. Your satisfaction is our biggest reward, and we look forward to welcoming you back for another enjoyable stay. Warm regards, Team The Courtyard

THE COLONIAL has replied on Wed Apr 23 16:18:58 IST 2025

Thank you for taking the time to share your thoughts with us. We are happy to hear that you found the location convenient and enjoyed the breakfast. It’s also wonderful to know that you appreciated the politeness and helpfulness of our staff, as service and hospitality are at the heart of what we do. Your feedback is invaluable, and we’ll continue working on enhancing the overall experience for our guests. We hope to welcome you back soon! Best Regards The Courtyard Team

THE COLONIAL has replied on Wed Apr 23 16:23:28 IST 2025

Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed the rooms and the club, but we are deeply sorry to learn that your experience with room service, maintenance, and the bathroom facilities did not meet your expectations. Please accept our sincere apologies for the issues you encountered during your stay. This is not the level of service we aim to provide, and we will be addressing these matters with the team to ensure they are rectified promptly. We truly appreciate your feedback and hope that you might reconsider staying with us in the future to experience the improvements. Warm regards, The Courtyard Team

THE COLONIAL has replied on Wed Apr 23 16:28:16 IST 2025

Thank you for taking the time to share your detailed feedback. While we're glad you appreciated the spacious rooms, the variety and taste of our breakfast buffet. Please accept our sincere apologies for the issues you encountered, especially regarding housekeeping, noise levels, parking inconvenience, and the behaviour at the front desk. This is certainly not the level of service we strive to provide. Your comments have been shared with the respective teams, and we are already working on corrective actions to improve guest comfort and service professionalism. We take your concerns very seriously, and we hope you might consider giving us another opportunity in the future to deliver the quality and hospitality that we are known for. Warm regards, The Courtyard Team

THE COLONIAL has replied on Sat Apr 26 15:22:06 IST 2025

We’re truly sorry to hear that your experience did not meet your expectations. Your feedback is very important to us, and we would appreciate the opportunity to learn more about what went wrong so we can work on improving. We hope to have a chance to welcome you again and provide a much better experience. Warm regards, The Courtyard Team

THE COLONIAL

Thank you for sharing your feedback with us. We are truly sorry to hear about your disappointing experience. What you’ve described falls far below the standards we aim to uphold, and we deeply regret the inconvenience caused during your stay. Please accept our apologies for the cleanliness issues, lack of basic amenities like drinking water, and the non-functioning television and the confusion regarding access to the rooftop restaurant and will ensure that our listings and photos are updated for better clarity and transparency. We genuinely appreciate your comments, as they help us identify areas for improvement. Our team is reviewing these matters seriously to ensure that future guests have a far more positive and comfortable experience. Best Regards The Courtyard Team

THE COLONIAL has replied on Sat Apr 26 15:24:00 IST 2025

Thank you for sharing your feedback with us. We sincerely apologize that your experience did not meet the standards you expected from our brand. We also regret that our service was not as prompt as it should have been. We truly appreciate your input and hope you will give us another opportunity to serve you better in the future. Warm regards, Courtyard Team

THE COLONIAL has replied on Sat Apr 26 15:25:26 IST 2025

Thank you for sharing your experience with us! We’re delighted to hear that you had a nice stay, found the room spacious, and appreciated the politeness and helpfulness of our staff. Your kind words truly mean a lot to us. We hope to welcome you back soon for another comfortable stay! Warm regards, Courtyard Team

THE COLONIAL has replied on Wed Apr 23 16:32:37 IST 2025

Thank you for taking the time to share your experience. We’re sorry to hear that your stay did not fully meet your expectations. We also regret that our team did not come across as warm and welcoming. Providing genuine hospitality is very important to us, and your comments will be used as part of our ongoing staff training efforts. We appreciate your candid feedback and hope you’ll consider giving us another opportunity to pr vide a much-improved stay in the future. Warm regards, The Courtyard Team