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- Home
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- The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary, Gurgaon
The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary
Luxe Hotel in City Centre Connected to Ambience Mall
About Property
Experience luxury at this hotel offering exceptional dining options, beautiful rooms and exemplary services. More
Property Highlights
Activities & Nearby Attractions
Amenities
- Swimming Pool
- Jacuzzi
- Spa
- Gym
- Restaurant
- Butler Services
- + More Amenities
Login to unlock deals & manage your bookings!
+91
The Leela Signature Room
Fits 2 Adults
Room Only Rate- Non-Refundable
Per Night:
₹ 25,500
Excellent(3456 RATINGS)
DLF Phase 3
10 km drive to Indira Gandhi International Airport
Not-To-Miss Experiences
All Experiences
WOW Rooms
Heritage & Culture
On-site Entertainment
Suites with Butler Service
The Presidential Suite offers 24/7 butler service & luxury amenities for an indulgent stay.
CHARGEABLE
The Royal Club Lounge
Select rooms and suites are complemented by Royal Club Lounge access.
FREE
Leela Art Gallery Tour
A curated art walk at The Leela’s gallery, where art meets cultural storytelling.
Change Dates and Guest(s)
Check-in: 2 PM | Check-out: 12 PM
Check-in date
Check-out date
Rooms, Guests
Are you flexible with travel dates?
Find Alternate Prices with Flexi Dates
Enjoy benefits worth ₹ 7500 at just ₹ 3000
Deluxe Room with King Bed | Bathtub
484 sq.ft (45 sq.mt)
Courtyard View
1 King Bed
1 Bathroom
An elegant room with a workstation and a bathroom featuring a luxurious bathtub.
- Bathtub
Super Package
Room With Free Cancellation | Breakfast + Lunch/Dinner
15% off on session of Spa
15% off on Food & Beverage services
15% off on Salon services
15% Off on Laundry service
Breakfast included
Lunch Or Dinner included- The Leela Moments
Book with ₹0 Payment
Pay before 03 Dec, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 04 Dec 01:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹003 Dec11:59 PM
04 Dec01:59 PM
07 Dec01:59 PM
Check-in
₹ 34,500
+₹ 7,228 taxes & fees Per Night
Book with ₹0
Login Now and get this for ₹34,155 or less
Enjoy Free Breakfast throughout your stay for just ₹1000 more!
The Leela Signature Room
- 480 sq.ft (45 sq.mt)
- City View
- 1 1 King bed or 2 Twin Bed(s)
- Bathtub
₹ 26,500
+₹ 5,552 taxes & fees Per Night
Login Now and get this for ₹26,235 or less
10 Room Types
- Super Package
- Free Cancellation
- Breakfast Included
- Breakfast & Lunch/Dinner Included
- Book with ₹0 Payment
In times of uncertainty, flexibility matters,
Opt for a free cancellation rate.
The Leela Signature Room
- 480 sq.ft (45 sq.mt)
- City View
- 1 1 King bed or 2 Twin Bed(s)
- Bathtub
Deluxe Room with Twin Beds | Bathtub
- 484 sq.ft (45 sq.mt)
- City View
- 2 Single Bed(s)
- 1 Bathroom
- Bathtub
Room With Free Cancellation
- Room Only Rate
Book with ₹0 Payment
Pay before 03 Dec, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 04 Dec 01:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹003 Dec11:59 PM
04 Dec01:59 PM
07 Dec01:59 PM
Check-in
Room With Free Cancellation | Breakfast only
- Free Breakfast
- Bed and Breakfast Rate
Book with ₹0 Payment
Pay before 03 Dec, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 04 Dec 01:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹003 Dec11:59 PM
04 Dec01:59 PM
07 Dec01:59 PM
Check-in
Room With Free Cancellation | Breakfast + Lunch/Dinner
- Complimentary Lunch Or Dinner
15% off on 2-way Airport Transfer- 15% off on session of Spa
- 15 % Discount On F&B Services
- Complimentary Breakfast
- The Leela Moments
Book with ₹0 Payment
Pay before 03 Dec, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 04 Dec 01:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹003 Dec11:59 PM
04 Dec01:59 PM
07 Dec01:59 PM
Check-in
Deluxe Room with King Bed | Bathtub
- 484 sq.ft (45 sq.mt)
- Courtyard View
- 1 King Bed
- 1 Bathroom
An elegant room with a workstation and a bathroom featuring a luxurious bathtub.
- Bathtub
Room With Free Cancellation
- Room Only Rate
Book with ₹0 Payment
Pay before 03 Dec, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 04 Dec 01:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹003 Dec11:59 PM
04 Dec01:59 PM
07 Dec01:59 PM
Check-in
Room With Free Cancellation | Breakfast only
- Free Breakfast
- Bed and Breakfast Rate
Book with ₹0 Payment
Pay before 03 Dec, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 04 Dec 01:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹003 Dec11:59 PM
04 Dec01:59 PM
07 Dec01:59 PM
Check-in
Super Package
Room With Free Cancellation | Breakfast + Lunch/Dinner
- 15% off on session of Spa
- 15% off on Food & Beverage services
- 15% off on Salon services
- 15% Off on Laundry service
- Breakfast included
- Lunch Or Dinner included
- The Leela Moments
Book with ₹0 Payment
Pay before 03 Dec, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 04 Dec 01:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹003 Dec11:59 PM
04 Dec01:59 PM
07 Dec01:59 PM
Check-in
Room With Free Cancellation
- Room Only Rate
Book with ₹0 Payment
Pay before 03 Dec, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 04 Dec 01:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹003 Dec11:59 PM
04 Dec01:59 PM
07 Dec01:59 PM
Check-in
Room With Free Cancellation | Breakfast only
- Free Breakfast
- Bed and Breakfast Rate
Book with ₹0 Payment
Pay before 03 Dec, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 04 Dec 01:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹003 Dec11:59 PM
04 Dec01:59 PM
07 Dec01:59 PM
Check-in
Super Package
Room With Free Cancellation | Breakfast + Lunch/Dinner
- 15% off on Food & Beverages
- 15% off on session of Spa
- 15% off on 2-way Airport Transfer
- 15% off on Salon services
- 15% Off on Laundry service
- Breakfast included
- Lunch Or Dinner included
- The Leela Moments
Book with ₹0 Payment
Pay before 03 Dec, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 04 Dec 01:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹003 Dec11:59 PM
04 Dec01:59 PM
07 Dec01:59 PM
Check-in
Royal Club Room with Cocktail Hours and Airport pick up and drop
- 484 sq.ft (45 sq.mt)
- Forest View
- 1 King Bed
- 1 Bathroom
- Bathtub
Room With Free Cancellation | Breakfast only
- Complimentary food & beverage services
- Complimentary Airport Transfer
- Free Breakfast
- Bed and Breakfast Rate
Book with ₹0 Payment
Pay before 03 Dec, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 04 Dec 01:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹003 Dec11:59 PM
04 Dec01:59 PM
07 Dec01:59 PM
Check-in
Room With Free Cancellation | Breakfast + Lunch/Dinner
- Complimentary Airport Transfer
- 15% off on session of Spa
- Complimentary food & beverage services
- Breakfast included
- Lunch Or Dinner included
- The Leela Moments
Book with ₹0 Payment
Pay before 03 Dec, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 04 Dec 01:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹003 Dec11:59 PM
04 Dec01:59 PM
07 Dec01:59 PM
Check-in
Room With Free Cancellation | Breakfast only
- Complimentary Breakfast
- Bed and Breakfast Rate
Book with ₹0 Payment
Pay before 03 Dec, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 04 Dec 01:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹003 Dec11:59 PM
04 Dec01:59 PM
07 Dec01:59 PM
Check-in
Room With Free Cancellation | Breakfast + Lunch/Dinner
- 15% off on session of Spa
- Complimentary Breakfast
- Complimentary Lunch Or Dinner
- The Leela Moments
Book with ₹0 Payment
Pay before 03 Dec, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 04 Dec 01:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹003 Dec11:59 PM
04 Dec01:59 PM
07 Dec01:59 PM
Check-in
One Bedroom Suite
- 861 sq.ft (80 sq.mt)
- Courtyard View
- 1 King Bed
- 1 Bathroom
Relax in the gorgeous bathtub after working at the in-room workstation.
- Bathtub
Room With Free Cancellation | Breakfast only
- Free Breakfast
- Bed and Breakfast Rate
Book with ₹0 Payment
Pay before 03 Dec, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 04 Dec 01:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹003 Dec11:59 PM
04 Dec01:59 PM
07 Dec01:59 PM
Check-in
Room With Free Cancellation | Breakfast + Lunch/Dinner
- 15% off on session of Spa
- 15 % Discount On F&B Services
- Free Breakfast
- Free Lunch Or Dinner
- The Leela Moments
Book with ₹0 Payment
Pay before 03 Dec, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 04 Dec 01:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹003 Dec11:59 PM
04 Dec01:59 PM
07 Dec01:59 PM
Check-in
Executive Suite with Cocktail Hours and Airport pick up and drop
- 818 sq.ft (76 sq.mt)
- City View
- 1 King Bed
- 1 Bathroom
- Bathtub
Room With Free Cancellation | Breakfast only
- Complimentary food & beverage services
- Complimentary Airport Transfer
- Breakfast included
- Bed and Breakfast Rate
Book with ₹0 Payment
Pay before 03 Dec, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 04 Dec 01:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹003 Dec11:59 PM
04 Dec01:59 PM
07 Dec01:59 PM
Check-in
Room With Free Cancellation | Breakfast + Lunch/Dinner
- Complimentary Airport Transfer
- 15% off on session of Spa
- Complimentary food & beverage services
- Breakfast included
- Lunch Or Dinner included
- The Leela Moments
Book with ₹0 Payment
Pay before 03 Dec, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 04 Dec 01:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹003 Dec11:59 PM
04 Dec01:59 PM
07 Dec01:59 PM
Check-in
Panoramic Suite with Cocktail Hours and Airport pick up and drop
- 1162 sq.ft (108 sq.mt)
- City View
- 1 King Bed
- 1 Bathroom
Elegant suite featuring a living room and a dining room.
- Jacuzzi
Room With Free Cancellation | Breakfast only
- Complimentary Airport Transfer
- Complimentary food & beverage services
- Breakfast included
- Bed and Breakfast Rate
Book with ₹0 Payment
Pay before 03 Dec, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 04 Dec 01:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹003 Dec11:59 PM
04 Dec01:59 PM
07 Dec01:59 PM
Check-in
Room With Free Cancellation | Breakfast + Lunch/Dinner
- Complimentary Airport Transfer
- 15% off on session of Spa
- Complimentary food & beverage services
- Free Breakfast
- Free Lunch Or Dinner
- The Leela Moments
Book with ₹0 Payment
Pay before 03 Dec, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 04 Dec 01:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹003 Dec11:59 PM
04 Dec01:59 PM
07 Dec01:59 PM
Check-in
Room With Free Cancellation | Breakfast only
- Complimentary Breakfast
- Bed and Breakfast Rate
Free Cancellation till 04 Dec, 1:59 PM
No refund if cancelled after 04 Dec, 2:00 PM
Free Cancellation before 04 Dec 01:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
04 Dec01:59 PM
07 Dec01:59 PM
Check-in
The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary Location
Location rated 4.7 by guests
What guests said
Guests praised the property's prime location, highlighting its proximity to Ambience Mall and convenient access to the airport. Many enjoyed the vibrant surroundings, allowing for easy shopping and dining options nearby. The location was often described as ideal for both business and leisure travelers, making it a preferred choice for a memorable stay.
Property Rules at The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary
Check-in: 2 PM Check-out: 12 PM
- Primary Guest should be atleast 18 years of age.
- Passport, Aadhaar and Govt. ID are accepted as ID proof(s)
- Pets are not allowed
- Outside food is not allowed
- Extra-person charges may apply and vary depending on property policy|Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges|Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed|This property accepts credit cards and cash|Long-term renters welcome|This property uses geothermal energy, plus eco-friendly cleaning products|Noise-free guestrooms cannot be guaranteed|Safety features at this property include a smoke detector and a security system|This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room|Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Must Read Rules
- Guest Profile
- ID Proof Related
The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary Photos by Guests
- +686 Guest Photos
User Rating & Reviews
- everyone
- group
- couple
- solo
- business
- family
Excellent
3456 Ratings
Last 10 Customer Ratings (Latest First)
- 3
- 3
- 4
- 5
- 1
- 5
- 3
- 5
- 5
- 5
Review Summary
Powered by Myra.AI
- - Premium amenities include plush suites with stunning forest views, exquisite dining experiences at Spectra, and a luxurious spa that guests have greatly appreciated.
- Guests appreciate the exceptional hospitality and professionalism shown by the staff, ensuring a welcoming environment throughout their stay.
- The property boasts a fantastic location adjacent to Ambience Mall, making it convenient for shopping and entertainment.
- Breakfasts are highly praised for the extensive and delicious buffet spread, catering to a variety of palates.
Sort by:
Latest first
3.0
Average Stay
mohamad a.couple
Everything is always fine there but this visit they kept me waiting for more than 30 minutes while checking inn
Room: Deluxe Room with Twin Beds | Bathtub
The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary has replied on Mon Nov 03 17:21:30 IST 2025
Dear Mr. Magray, Thank you for sharing your valuable feedback with us. I understand your experience at our hotel was not as per expectation and we sincerely apologize for the inconvenience caused during your stay. While I have shared your feedback with the team to ensure that corrective measures are taken immediately and effectively. I assure you that these lapses were an exception to our normal standards, and I hope you will not allow them to forever mar your impression of our hotel. My team and I look forward to welcoming you back. Thank you & Kind regards, Shridhar Nair Senior Vice President and General Manager The Leela Ambience Gurugram Hotel & Residences
4.0
Good Stay
sanjay g.family
The location and amenities at Leela Ambience are very good, however no direct access to the Mall is a let down. All the staff were very polite especially Deepali in reception area who was very prompt and always eager to make our stay comfortable. Food was OK but not as per excepectation at Diya.
Room: The Leela Signature Room
The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary has replied on Tue Oct 28 18:23:01 IST 2025
Dear Mr. Garg, Thank you for taking the time to review The Leela Ambience Gurugram Hotel & Residences, and for your encouraging praises. We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations. We are truly appreciative of your showers of praise which will be shared with our colleague Deepali as it is indeed comments like yours that motivate the team to consistently strive for the best. Thank you once again and we look forward to welcoming you back for many more memorable experiences. Kind regards, Shridhar Nair Senior Vice president and General Manager The Leela Ambience Gurugram Hotel & Residences
1.0
Terrible Stay
bhaumik k.
I think my cash has been stolen from my room when i was out for breakfast
Room: The Leela Signature Room
The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary has replied on Wed Oct 22 18:31:37 IST 2025
Dear Ms. Khatri, Thank you for sharing your valuable feedback with us. We sincerely regret that your recent experience at our hotel did not meet your expectations, and we apologize for any inconvenience caused during your stay. Regarding your concern, our Director of Security conducted a thorough investigation, and no team member activity was recorded during the time frame you mentioned. However, we would be happy to assist you further should you wish to connect and share additional details. My team and I truly appreciate your understanding, and we look forward to welcoming you back for a more seamless and enjoyable experience. Thank you & Kind regards, Shridhar Nair Senior Vice President and General Manager The Leela Ambience Gurugram Hotel & Residences
5.0
Excellent Stay
roshni k.couple
Had an amazing stay at The Leela! ✨ Beautiful property, excellent service, delicious food, and super comfortable rooms. Truly a luxurious and memorable experience!
Room: Deluxe Room with King Bed | Bathtub
The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary has replied on Thu Oct 16 18:43:29 IST 2025
Dear Ms. Kashyap, Thank you for taking the time to review The Leela Ambience Gurugram Hotel & Residences, and for your encouraging praises. We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations. We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best. Thank you once again and we look forward to welcoming you back for many more memorable experiences. Kind regards, Shridhar Nair Senior Vice president and General Manager The Leela Ambience Gurugram Hotel & Residences
5.0
excellent stay
dhruv t.business
Hello excellent stay love to stay they’re so happy to stay with Leela so happy so happy excellent break
Room: Run of the House
The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary has replied on Thu Oct 16 18:44:19 IST 2025
Dear Mr. Thakkar, Thank you for taking the time to review The Leela Ambience Gurugram Hotel & Residences, and for your encouraging praises. We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations. We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best. Thank you once again and we look forward to welcoming you back for many more memorable experiences. Kind regards, Shridhar Nair Senior Vice president and General Manager The Leela Ambience Gurugram Hotel & Residences
5.0
Excellent Stay
megha b.couple
location of the property is excellent, breakfast is so good, lots of variety, services is excellent, everyone so polite.
Room: Deluxe Room with King Bed | Bathtub
The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary has replied on Tue Oct 07 14:10:28 IST 2025
Dear Ms. Bali, Thank you for taking the time to review The Leela Ambience Gurugram Hotel & Residences, and for your encouraging praises. We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations. We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best. Thank you once again and we look forward to welcoming you back for many more memorable experiences. Kind regards, Shridhar Nair Senior Vice president and General Manager The Leela Ambience Gurugram Hotel & Residences
1.0
Terrible Stay
kriti p.family with 1 kid
Initially we were quite excited about our stay, but eventually our experience turned out to be below average . The welcome drink was the most horrible thing I’ve ever had . Rooms were decent , even though despite prior confirmations and reconfirmations our room allotment was delayed . I called twice before check- in requesting to keep it ready since my baby was becoming very cranky . I was even promised that everything is ready , I just need to reach . But when I finally reached , we were still made to wait . Food was horrible atleast the veg dishes . I was asked if I needed specific toppings in my pasta . I had asked them for 4-5 veg toppings in my pasta .. they put just 1 and charged 600 rs extra for it . Later when confronted about it , someone was sent to the room and he was really rude and told that they just wrote the name “veg toppings “ but it was actually the baby food that they had charged 600rs for .. I was appalled but didn’t say much to him as he was very rude . Later when I emailed that I need to know the email of the main manager , I immediately received a call for apology . I was made to connect to Mr Anish who was actually little sweet out of all the whole bunch of rude staff . He apologised and asked me if I needed a refund or some service / food for 600 .. unfortunately we didn’t have time for food / service but next morning while checking out when I told them that they can refund , they just acted dumb .. even the breakfast was bad . Nothing was tasty except filter coffee.. first hotel out of so many hotels that I have been to who charges for baby food .. instead he argued that only baby khichdi is free .. how is a baby supposed to eat khichdi 4 times a day for.. ? Really disheartening to see such kind of insensitivity. On the whole rooms - very good , food - below average , hospitality- negative !
Room: The Leela Signature Room
The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary has replied on Mon Oct 06 14:13:53 IST 2025
Dear Ms. Puri, Thank you for sharing your valuable feedback with us. I understand your experience at our hotel was not as per expectation and we sincerely apologize for the inconvenience caused during your stay. While I have shared your feedback with the team to ensure that corrective measures are taken immediately and effectively. I assure you that these lapses were an exception to our normal standards, and I hope you will not allow them to forever mar your impression of our hotel. My team and I look forward to welcoming you back. Thank you & Kind regards, Shridhar Nair Senior Vice President and General Manager The Leela Ambience Gurugram Hotel & Residences
1.0
Poor Experience and Miscommunication During My Stay
lokesh a.family with 2 kids
At the time of check-in, we had requested a room upgrade as a part of the celebration. The gentleman at the reception was polite and offered us an upgrade to the 6th Floor, mentioning that we were being given a 70–80% discount as a birthday gesture. However, when I attempted to access the Club Lounge, I was abruptly denied entry. The lounge staff told me I did not have access and asked me to reconfirm with the reception. I immediately called from Room 682, and spoke with Mr. Saksham, who informed me that the upgrade did not include lounge access — directly contradicting. When I questioned what the extra charges and “70–80% birthday discount” were for, If your calls from the rooms are recorded, I strongly request that you review the call as evidence of how poorly the situation was handled. We chose The Leela expecting a premium experience, but this left us feeling embarrassed and regretful on a day that was supposed to be memorable for the right reasons. Unfortunately, the miscommunication, lack of clarity, and unprofessional behavior we experienced have left a very negative impression. Despite paying a significant amount, we did not receive the service or courtesy expected from a hotel of your reputation. I hope you will take this feedback seriously and ensure better communication and training for your staff to prevent such experiences in the future. Based on this experience, I would rate it 0 out of 10.
Room: The Leela Signature Room
The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary has replied on Tue Sep 30 13:29:26 IST 2025
Dear Mr. Arora, Thank you for sharing your valuable feedback with us. I understand your experience at our hotel was not as per expectation and we sincerely apologize for the inconvenience caused during your stay. While I have shared your feedback with the team to ensure that corrective measures are taken immediately and effectively. I assure you that these lapses were an exception to our normal standards, and I hope you will not allow them to forever mar your impression of our hotel. My team and I look forward to welcoming you back. Thank you & Kind regards, Shridhar Nair Senior Vice President and General Manager The Leela Ambience Gurugram Hotel & Residences
5.0
excellent stay
anu r.family
It was very comfortable experience, staff was also very kind and cooperative. Buffet menu was vast and delicious.
Room: Premier Room
The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary has replied on Tue Sep 30 13:30:19 IST 2025
Dear Ms. Anu Radha, Thank you for taking the time to review The Leela Ambience Gurugram Hotel & Residences, and for your encouraging praises. We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations. We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best. Thank you once again and we look forward to welcoming you back for many more memorable experiences. Kind regards, Shridhar Nair Senior Vice president and General Manager The Leela Ambience Gurugram Hotel & Residences
5.0
Excellent Stay
tanya d.couple
My experience at Leela was very amazing.We have great fun and the food was delicious too. Room were cozy
Room: The Leela Signature Room
The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary has replied on Tue Sep 23 16:59:03 IST 2025
Dear Mr. Dangwal, Thank you for taking the time to review The Leela Ambience Gurugram Hotel & Residences, and for your encouraging praises. We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations. We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best. Thank you once again and we look forward to welcoming you back for many more memorable experiences. Kind regards, Shridhar Nair Senior Vice president and General Manager The Leela Ambience Gurugram Hotel & Residences
1.0
Terrible Stay
vatsal t.
got the worst services ever by leela , i couldnt sleep the whole night due to electricity fluctuations. When i complained all they could offer a room upgrade whenever i go next. This is not acceptable.
Room: Deluxe Room with King Bed | Bathtub
The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary has replied on Tue Sep 23 17:02:17 IST 2025
Dear Mr. Tandon, Thank you for sharing your valuable feedback with us. I understand your experience at our hotel was not as per expectation and we sincerely apologize for the inconvenience caused during your stay. While I have shared your feedback with the team to ensure that corrective measures are taken immediately and effectively. I assure you that these lapses were an exception to our normal standards, and I hope you will not allow them to forever mar your impression of our hotel. My team and I look forward to welcoming you back. Thank you & Kind regards, Shridhar Nair Senior Vice President and General Manager The Leela Ambience Gurugram Hotel & Residences
4.0
Good Stay
charu g.
Phone in my room was not working. It was so tough to connect to reception or room service. Food was ok not enough on buffet.
Room: The Leela Signature Room
The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary has replied on Wed Sep 17 11:44:33 IST 2025
Dear Ms. Gupta, Thank you for taking the time to review The Leela Ambience Gurugram Hotel & Residences, and for your encouraging praises. We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations. We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best. Thank you once again and we look forward to welcoming you back for many more memorable experiences. Kind regards, Shridhar Nair Senior Vice president and General Manager The Leela Ambience Gurugram Hotel & Residences
5.0
Excellent Stay
sonali g.
Beautiful property n very nice hospitality..loved the ambiance 👏
Room: Deluxe Room with King Bed | Bathtub
The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary has replied on Wed Sep 17 11:43:54 IST 2025
Dear Ms. Gupta, Thank you for taking the time to review The Leela Ambience Gurugram Hotel & Residences, and for your encouraging praises. We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations. We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best. Thank you once again and we look forward to welcoming you back for many more memorable experiences. Kind regards, Shridhar Nair Senior Vice president and General Manager The Leela Ambience Gurugram Hotel & Residences
5.0
Excellent Stay
aditi s.group
The staff was extremely professional and polite, ready to help with anything and everything. Definitely recommend a stay there!
Room: The Leela Signature Room
The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary has replied on Wed Sep 17 11:43:00 IST 2025
Dear Ms. Sharma, Thank you for taking the time to review The Leela Ambience Gurugram Hotel & Residences, and for your encouraging praises. We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations. We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best. Thank you once again and we look forward to welcoming you back for many more memorable experiences. Kind regards, Shridhar Nair Senior Vice president and General Manager The Leela Ambience Gurugram Hotel & Residences
5.0
amenities
amit r.group
Good experience and well amenities with nice quality materials they used the property is creating good memories.
Room: The Leela Signature Room
The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary has replied on Mon Sep 15 18:05:40 IST 2025
Dear Rajawat, Thank you for taking the time to review The Leela Ambience Gurugram Hotel & Residences, and for your encouraging praises. We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations. We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best. Thank you once again and we look forward to welcoming you back for many more memorable experiences. Kind regards, Shridhar Nair Senior Vice president and General Manager The Leela Ambience Gurugram Hotel & Residences
4.0
Good Stay
aditya v.
Nice room
Room: Day Use Room 10 AM to 5 PM, Check-in and Check-out on same day.
The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary has replied on Fri Sep 12 13:04:25 IST 2025
Dear Mr. Verma, Thank you for taking the time to review The Leela Ambience Gurugram Hotel & Residences, and for your encouraging praises. We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations. We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best. Thank you once again and we look forward to welcoming you back for many more memorable experiences. Kind regards, Shridhar Nair Senior Vice president and General Manager The Leela Ambience Gurugram Hotel & Residences
5.0
Amazing stay loved it ☺️
ankit s.family with 1 kid
Everything was amazing good, ambience and staff is very helpful ❤️we are here for my son birthday i am very happy with ther services , food ☺️
Room: Premier Room
The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary has replied on Mon Sep 01 17:31:36 IST 2025
Dear Mr. Suri, Thank you for taking the time to review The Leela Ambience Gurugram Hotel & Residences, and for your encouraging praises. We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations. We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best. Thank you once again and we look forward to welcoming you back for many more memorable experiences. Kind regards, Shridhar Nair Senior Vice president and General Manager The Leela Ambience Gurugram Hotel & Residences
5.0
Excellent Stay
anita c.
I had a lovely stay and the hotel upgraded our booking from a deluxe room to a suite category which further enhanced the experience..food and hospitality were both exemplary. Will surely visit again!
Room: Deluxe Room with King Bed | Bathtub
The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary has replied on Thu Aug 28 16:09:35 IST 2025
Dear Ms. Chakravarty, Thank you for taking the time to review The Leela Ambience Gurugram Hotel & Residences, and for your encouraging praises. We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations. We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best. Thank you once again and we look forward to welcoming you back for many more memorable experiences. Kind regards, Shridhar Nair Senior Vice president and General Manager The Leela Ambience Gurugram Hotel & Residences
5.0
Best in Gurgaon
shashank r.solo
This is one of my go to hotel whenever I visit Gurgaon. This time thay made my experience to next level. I really appreciate the sweet gesture of front desk staff Nishtha, she upgraded my room to suite category. Everything is good about this hotel. Must visit for staycation.
Room: Deluxe Room with King Bed | Bathtub
The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary has replied on Sat Aug 23 12:24:54 IST 2025
Dear Mr. Rai, Thank you for taking the time to review The Leela Ambience Gurugram Hotel & Residences, and for your encouraging praises. We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations. We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best. Thank you once again and we look forward to welcoming you back for many more memorable experiences. Kind regards, Shridhar Nair Senior Vice president and General Manager The Leela Ambience Gurugram Hotel & Residences
5.0
Excellent
mukesh y.family
Excellent getaway near Delhi… amazing stay with great hospitality. Helpful staff and tasty food. I enjoyed my trip
Room: Run of the House
The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary has replied on Wed Aug 20 13:32:24 IST 2025
Dear Mr. Yadav, Thank you for taking the time to review The Leela Ambience Gurugram Hotel & Residences, and for your encouraging praises. We are delighted to read that your experience at our hotel was an extraordinary one and that our services and facilities exceeded your expectations. We are truly appreciative of your showers of praise which will be shared with our colleagues as it is indeed comments like yours that motivate the team to consistently strive for the best. Thank you once again and we look forward to welcoming you back for many more memorable experiences. Kind regards, Shridhar Nair Senior Vice president and General Manager The Leela Ambience Gurugram Hotel & Residences
Frequently asked questions about The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary
What is the check-in and check-out time at the hotel?
The standard check-in time is 2 PM and the standard check-out time is 12 PM. Early check-in or late check-out is strictly subject to availability and may be chargeable by the hotel
How to reach the property?
What kind of breakfast options are available?
