The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary

I recently had the pleasure of staying at Shangri-La, and I must say it was an exceptional experience from start to finish. Every aspect of my stay—from the ambiance and cleanliness of the property to the attention to detail in guest services—was truly impressive and far exceeded my expectations. What made my stay even more memorable was the outstanding service provided by Ms. Sanjana Singh. From the very moment I arrived at the The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary, she welcomed me with genuine warmth and professionalism. She handled my check-in process smoothly and efficiently, making me feel comfortable and well taken care of right from the beginning. Throughout my stay, Sanjana was always approachable, courteous, and eager to assist. Whether I had a question, a request, or simply needed guidance, she handled everything with confidence and a positive attitude. It was clear to me that she is not only highly skilled at her job but also genuinely passionate about providing excellent service to guests. During checkout, she ensured the process was just as seamless and pleasant as my arrival. Her consistency and attention to detail stood out, and I truly appreciated her dedication and commitment to making sure my experience was as enjoyable as possible. In every interaction, Sanjana displayed a level of professionalism, care, and competence that reflects the high standards of Shangri-La. She is undoubtedly a valuable asset to the team, and I am grateful for the role she played in making my stay so enjoyable. Thank you once again for a wonderful experience. I look forward to returning in the future.

My stay at The Leela was nothing short of exceptional. From the moment I arrived, I felt an overwhelming sense of comfort — it truly felt like home. The lush greenery surrounding the property, coupled with a forested area nearby, created a serene and refreshing atmosphere that was a much-needed escape from the usual city chaos. The property itself is immaculately maintained — clean, elegant, and thoughtfully designed. Every corner speaks of luxury blended with nature. The staff was warm, welcoming, and always attentive, making the entire experience seamless. One of the highlights of my stay was the breakfast. It was nothing less than spectacular — an elaborate spread with something to suit every palate. Fresh, delicious, and beautifully presented. I did already

Hi I stayed here for 5 days everything was good n comfortable the food the ambience , the room n the staff especially Khushi n Dechan inroom dining n Chef Harishji And special mention to Sophiaa Roy who really went out of her way to look after me when I was not well The only thing was the rude behaviour of the valet guy Vrijesh at the time of checkout wasted 20 mins of my departure He went on arguing with me n finally gave my car to me Rest I have always come back to Leela coz of the hospitality of the staff though this time went away a wee bit disappointed Hoping it won't be the same next time

From the moment I arrived, the staff made me feel incredibly welcome with their warm hospitality and attention to detail. The rooms were beautifully designed, comfortable, and impeccably maintained. The service throughout my stay was top-notch — everything was handled with care and professionalism. A truly luxurious and memorable experience. Highly recommended!

The The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary is amazing, well maintained and gives a relaxing feeling. The food is amazing and has a lot of variety to choose from. Other amenities such as pool, gym etc are also great. Highly recommend this to other travellers.

Leela Ambience stay always is the best. the property is located at the best place but better than the location it is the staff. They are very courteous, well spoken and alway ready to help out. the property is very well maintained and calls you to visit again.

It’s was a great booking through make my trip . I had a great enjoy fun and luxurious . The stay was execellent Service at the The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary is very goof Staff was very compatible .

Excellent stay and experience for the entire family. It was every good and family loved it. Xcellnt

Lovely Property, with great buffet for Breakfast and Dinner , and realy amazaing Staff n Service . . Best . .

Amazing stay as always at The Leela Gurugram! Peaceful, luxurious, and consistently excellent for the past 15 years. My go-to The Leela Ambience Gurugram Hotel & Residences - The Luxury Urban Sanctuary every time!

Great food and stay loved the room and the ambience

Stay was very nice, thanks to the staff for doing their job sincerely specially Ms. Bala who organise decoration in the room. Also dinner was okay but breakfast was very good. Thanks

The rooms were nice and comfortable and the property is nice. The buffet could have been better especially with the vegetarian options in Lunch.

I was there only for a day and a night , but it felt so relaxing and rejuvenating... tubeless hospitality is always above par , and one of the best in the business. Thank you

Excellent location, Courteous n humble staff, Especially Mr Ritwik at front desk. Nice food, Good b’fast spread

Had a great time here! Super comfy rooms, friendly vibes, and everything was on point. Would totally stay again!

I recently stayed at this property and overall had a pleasant experience. The property's location is quite convenient. The amenities were impressive and well-maintained

It was indeed a pleasant experience. Their hospitality was stopped now, and the food was great too. We would love to visit again.