Hotel O Taj Angel Home stay

I had a very bad experience in this hotel i have booked through makemytrip and done the full payment when i reached the hotel they are telling it's not booked and there is no pre-booking in this hotel i have showed my payment screens-hot and voucher also then also they were not accepting. Finally they accepted and told ok lose will be of ours i had a terrible experience

When we reached the hotel Taj home stay they asked there is no vacant room after that they gave us temporary room for little change and asked that they will give us the room no. 103 at 3:00 pm. when we come back after visit Taj Mahal at 6:00 pm the room was not vacant at that time. they provide us room at 7:20 pm and when we stay in room the room AC was not torki h properly . we asked several time but not response we asked for other room. they said that our servant is comming and he solved the problem but we wait at reception till 10:30 pm but not solve the problem at last they approached us to shift nearby hotel and demanded rupees we denied it and after that we slip in non AC room , we have travelled 28 hours journey from Nanded to Agra for comfortable. but it was worst, terrible and not expecting moments staying at Agra