Emerald Manor

Excellent stay

Bathroom and bed can be a lot more clean and better.

Not a safe place for couples / girls worst behaviour by the receptionist and cheap minded. I had booked the stay just for using the room to get ready for a wedding and transit. There were 3 boys n 1 girl in the group. So my friend asked if there is any extra amount we could pay and use the same room instead of booking an additional room just to refresh and change. The receptionist initially got 300 from us and later didn't allow to use the room just because there was 1 girl. We even told him that all of us are going to be in the reception area except the person who is getting ready. He didn't return the extra money and on top of this spoke very rudely to everyone. He even tried intimidating by telling cops will come and catch him if he let's us use the room. I think this hotel is already blacklisted for some case. Please avoid using this hotel for your stay. The staff are also very judge-mental and rude.

Bedsheets are not clean, and bathroom is completely bad. Heater is not working, water flow is not there properly, shower is not working. Room smell is not good.

The room was decent. But we had water supply issues. The hotel was quite accessible from the main road. Some might be averse to the local liquor store right at the entrance, which makes safety a question.

Staff response is extremely terrible. Hell with the hotel. Despite multiple pleas the staff didn't respond. Never ever seen such a worst hotel. Not recommendable

Reason for choosing this hotel was, it was in budget. But after discount is not that cheap that we had to go through such terrible experience. The ac cover came off as we entered room. It was repaired with cellotape. When they didn't work, and it fell down they brought white tapes to hold it. It was funny till that point. Then we discovered dust everywhere we put our hands. The dustbin from previous people were not emptied. Washroom was clean enough to use, but stained with left over piece of paper, or tiny pieces of plastic cover from a sachet. Only toiletries we got was a mini soap. Pillow cover were changed after we asked. When we went to sleep a small cockroach came out. We took a pic. Then two more came out and we threw the blanket. We literally used our long dresses to cover us since ac temperature was not fully controllable i hope i gave a vivid description. Pros: walking distance to arumbakkam metro. Highly well connected. Room service was prompt. We asked for checking washroom water flow issues, or asked for plates, they were addressed properly. We were allowed extended stay by paying little extra. So choose it if you don't have any other options. And hotel is just for the namesake and you are really busy outside.

The room was not clean bathroom was not clean geyser was not working blankets were wet