Hotel O The Red Velvet Opposite Novel Office Marathahalli Bridge

I am writing to formally express my deep dissatisfaction and concern regarding a recent booking made through your platform. Although I checked in briefly at the hotel, I had to leave within 15 minutes due to the extremely poor and unacceptable conditions of the property. I did not even remove my shoes during the visit, as the place was simply uninhabitable. Here are the key issues I encountered: • The hotel was extremely dirty and unhygienic. • There was no air conditioning, despite it being listed in the amenities. • The room had a strong, unpleasant, and persistent stench. • I observed numerous cockroaches in the room. • The window was damaged, compromising security and ventilation. • There was no ceiling fan provided in the room. • The false ceiling was broken, and rainwater was leaking through it. • The toilet’s ceiling light was not functional, making it difficult to use. • The chairs provided were filthy and unusable. • The promised breakfast was not available. This was by far the worst hotel experience I’ve ever had. It was not only uncomfortable but also completely unacceptable from a safety and hygiene perspective. Despite reporting the issue immediately, I have not received any resolution or refund from either the hotel staff or the MakeMyTrip support team.

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Worst exprince , the guy who sits in reception by name Rajiv pathatic attitude , arogant & he charged 700rs extra for early CHECK IN , & extended my stay for one more day again he charged 1700/-rs he deny invoice too ...

The room was spotless and had a great view. We were impressed with the cleanliness and attention to detail.

Good atmosphere great place nice staff spacious room clean hygiene value for money.

The hotel had a very friendly and welcoming environment. The check-in process was quick, and our room was comfortable.

Since the hotel was in a great location, we plan on booking it again in the future. Excellent facilities and skilled employees

With easy walking access to all the attractions, it's in a wonderful location. The room was spacious and beautifully furnished.

The hotel staff members are always available when you need them, whether it's room service or a random question.

This hotel has the best staff and services i've ever used. To enjoy my vacation, i reserved this hotel. An entirely worthwhile experience.

It was worst stay, they changed my room to non ac, i was totally mad about this, i never book again on make my trip

Fantastic place! the amenities were great. Great place to visit.

Pathetic service by the hotel. The agent over there was very rude. There was no A/C in the room nor a fan. No ventilation at all. Room was very dirty. I would never suggest anyone. Worst experience ever.

Our stay was truly impressive! clean rooms, comfy beds, and great service.

The hospitality here is amazing! they really know how to take care of their guests.

Had a fantastic stay! the hotel's ambiance was great.

Worst

Impressed by the incredible service! the staff went above and beyond to make us comfortable.

The staff were fantastic! polite, helpful, and always ready to assist with a smile.

I will definitely come again. Felt like home, friendly staff, comfy bed. I enjoyed stay in this hotel.