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- Home
- Hotels in India
- Dharamshala
- 4 Star Hotel in Dharamshala
- Hotel Katson Castle, Dharamshala
Hotel Katson Castle
About Property
A 5-minute walk to Naddi View Point, Katson Castle offers elegant accommodations set amidst the scenic hills of Dharamshala. More
Property Highlights
Activities & Nearby Attractions
Amenities
- Swimming Pool
- Gym
- Free Parking
- Bonfire
- Indoor Games
- Restaurant
- + More Amenities
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+91
Castle Premium
Fits 2 Adults
Complimentary Room Upgrade
Guaranteed Early check-in & Late check-out
Free Cancellation before 30 Nov 12:59 PM100% RefundNon RefundableNOWPay ₹029 Nov11:59 PM30 Nov12:59 PM02 Dec12:59 PMCheck-in
₹ 7,500Per Night:
₹ 4,395
Very Good(58 RATINGS)
Mcleod Ganj
2 minutes walk to Naddi View Point
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Change Dates and Guest(s)
Check-in: 1 PM | Check-out: 11 AM
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Rooms, Guests
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Enjoy benefits worth ₹ 1465 at just ₹ 586
Castle Delight Valley View and Balcony
337 sq.ft (31 sq.mt)
Valley View
1 Double Bed
1 Bathroom
- Housekeeping
- Bathroom
- Free Wi-Fi
- Room Service
- In-room Dining
- Mineral Water
Super Package
Room With Free Cancellation | Breakfast only
Signature Activities & Experiences
15% off on Food & Beverage services
Complimentary Welcome Drink on arrival
Breakfast included
Free Linen ChangeBook with ₹0 Payment
Pay before 29 Nov, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 30 Nov 12:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹029 Nov11:59 PM
30 Nov12:59 PM
02 Dec12:59 PM
Check-in
Experiences Included
Complimentary Hi-Tea
₹ 9,000
₹ 5,274
+₹ 648 taxes & fees Per Night
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Upgrade to a room with Balcony, Cook & Butler Service, and larger size for ₹425. Includes Free Breakfast + Lunch/Dinner as well.
Castle Delight Valley View and Balcony
- 337 sq.ft (31 sq.mt)
- Valley View
- 1 Double Bed
- 1 Bathroom
- Housekeeping
- Bathroom
- Free Wi-Fi
- Room Service
- In-room Dining
- Mineral Water
Room With Free Cancellation | Breakfast + Lunch/Dinner
- Breakfast included
Lunch Or Dinner includedBook with ₹0 Payment
Pay before 29 Nov, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 30 Nov 12:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹029 Nov11:59 PM
30 Nov12:59 PM
02 Dec12:59 PM
Check-in
₹ 10,000
₹ 4,820
+₹ 1,760 taxes & fees Per Night
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5 Room Types
- Super Package
- Free Cancellation
- Breakfast Included
- Breakfast & Lunch/Dinner Included
- Book with ₹0 Payment
In times of uncertainty, flexibility matters,
Opt for a free cancellation rate.
Castle Premium
- 320 sq.ft (30 sq.mt)
- Valley View
- 1 Double Bed
- 1 Bathroom
- Wi-Fi
- Bathroom
- In-room Dining
- Housekeeping
- Mineral Water
- Room Service
Room With Free Cancellation
- Complimentary Room Upgrade
- Guaranteed Early check-in & Late check-out
Book with ₹0 Payment
Pay before 29 Nov, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 30 Nov 12:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹029 Nov11:59 PM
30 Nov12:59 PM
02 Dec12:59 PM
Check-in
₹ 7,500
₹ 4,395
+₹ 540 taxes & fees Per Night
Book with ₹0
Federal Bank Credit Card NoCost EMI Paymode Offer - Get INR 2088 Off! SELECT TO AVAIL
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Room With Free Cancellation | Breakfast + Lunch/Dinner
- Breakfast included
- Lunch Or Dinner included
Book with ₹0 Payment
Pay before 29 Nov, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 30 Nov 12:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹029 Nov11:59 PM
30 Nov12:59 PM
02 Dec12:59 PM
Check-in
₹ 9,500
₹ 4,579
+₹ 1,672 taxes & fees Per Night
Book with ₹0
Rupay Credit Card Festival Offer - Get INR 3496 Off! SELECT TO AVAIL
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Room With Free Cancellation | Breakfast only
- Complimentary Room Upgrade
- Guaranteed Early check-in & Late check-out
- Breakfast included
Book with ₹0 Payment
Pay before 29 Nov, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 30 Nov 12:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹029 Nov11:59 PM
30 Nov12:59 PM
02 Dec12:59 PM
Check-in
₹ 8,500
₹ 4,981
+₹ 612 taxes & fees Per Night
Book with ₹0
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Castle Delight Mountain View and Balcony
- 300 sq.ft (28 sq.mt)
- Mountain View
- 1 Double Bed
- 1 Bathroom
- Housekeeping
- Bathroom
- Room Service
- In-room Dining
- Wi-Fi
- Mineral Water
Room With Free Cancellation
Book with ₹0 Payment
Pay before 29 Nov, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 30 Nov 12:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹029 Nov11:59 PM
30 Nov12:59 PM
02 Dec12:59 PM
Check-in
₹ 7,500
₹ 4,395
+₹ 540 taxes & fees Per Night
Book with ₹0
Federal Bank Credit Card NoCost EMI Paymode Offer - Get INR 2088 Off! SELECT TO AVAIL
Login Now and get this for ₹4,320 or less
Room With Free Cancellation | Breakfast + Lunch/Dinner
- Breakfast included
- Lunch Or Dinner included
Book with ₹0 Payment
Pay before 29 Nov, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 30 Nov 12:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹029 Nov11:59 PM
30 Nov12:59 PM
02 Dec12:59 PM
Check-in
₹ 9,500
₹ 4,579
+₹ 1,672 taxes & fees Per Night
Book with ₹0
Rupay Credit Card Festival Offer - Get INR 3496 Off! SELECT TO AVAIL
Login Now and get this for ₹4,484 or less
Room With Free Cancellation | Breakfast only
- Breakfast included
Book with ₹0 Payment
Pay before 29 Nov, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 30 Nov 12:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹029 Nov11:59 PM
30 Nov12:59 PM
02 Dec12:59 PM
Check-in
₹ 8,500
₹ 4,981
+₹ 612 taxes & fees Per Night
Book with ₹0
Rupay Credit Card Festival Offer - Get INR 2244 Off! SELECT TO AVAIL
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Castle Delight Valley View and Balcony
- 337 sq.ft (31 sq.mt)
- Valley View
- 1 Double Bed
- 1 Bathroom
- Housekeeping
- Bathroom
- Free Wi-Fi
- Room Service
- In-room Dining
- Mineral Water
Room With Free Cancellation
- Guaranteed Early check-in & Late check-out
Book with ₹0 Payment
Pay before 29 Nov, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 30 Nov 12:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹029 Nov11:59 PM
30 Nov12:59 PM
02 Dec12:59 PM
Check-in
₹ 8,000
₹ 4,688
+₹ 576 taxes & fees Per Night
Book with ₹0
Rupay Credit Card Festival Offer - Get INR 2112 Off! SELECT TO AVAIL
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Room With Free Cancellation | Breakfast + Lunch/Dinner
- Breakfast included
- Lunch Or Dinner included
Book with ₹0 Payment
Pay before 29 Nov, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 30 Nov 12:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹029 Nov11:59 PM
30 Nov12:59 PM
02 Dec12:59 PM
Check-in
₹ 10,000
₹ 4,820
+₹ 1,760 taxes & fees Per Night
Book with ₹0
Rupay Credit Card Festival Offer - Get INR 3680 Off! SELECT TO AVAIL
Login Now and get this for ₹4,720 or less
Super Package
Room With Free Cancellation | Breakfast only
- Signature Activities & Experiences
- 15% off on Food & Beverage services
- Complimentary Welcome Drink on arrival
- Breakfast included
- Free Linen Change
Book with ₹0 Payment
Pay before 29 Nov, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 30 Nov 12:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹029 Nov11:59 PM
30 Nov12:59 PM
02 Dec12:59 PM
Check-in
Experiences Included
Complimentary Hi-Tea
₹ 9,000
₹ 5,274
+₹ 648 taxes & fees Per Night
Book with ₹0
Rupay Credit Card Festival Offer - Get INR 2376 Off! SELECT TO AVAIL
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Castle Suite
- 390 sq.ft (36 sq.mt)
- Valley View
- 1 King Bed
- 1 Bathroom
- Iron/Ironing Board
- Wi-Fi
- Bathroom
- Housekeeping
- Air Conditioning
- Mineral Water
Room With Free Cancellation
- Guaranteed Early check-in & Late check-out
Book with ₹0 Payment
Pay before 29 Nov, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 30 Nov 12:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹029 Nov11:59 PM
30 Nov12:59 PM
02 Dec12:59 PM
Check-in
₹ 10,000
₹ 4,820
+₹ 1,760 taxes & fees Per Night
Book with ₹0
Rupay Credit Card Festival Offer - Get INR 3680 Off! SELECT TO AVAIL
Login Now and get this for ₹4,720 or less
Room With Free Cancellation | Breakfast only
- Guaranteed Early check-in & Late check-out
- Breakfast included
Book with ₹0 Payment
Pay before 29 Nov, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 30 Nov 12:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹029 Nov11:59 PM
30 Nov12:59 PM
02 Dec12:59 PM
Check-in
₹ 12,000
₹ 6,943
+₹ 2,112 taxes & fees Per Night
Book with ₹0
Rupay Credit Card Festival Offer - Get INR 3417 Off! SELECT TO AVAIL
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Room With Free Cancellation | Breakfast + Lunch/Dinner
- Breakfast included
- Lunch Or Dinner included
Book with ₹0 Payment
Pay before 29 Nov, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 30 Nov 12:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹029 Nov11:59 PM
30 Nov12:59 PM
02 Dec12:59 PM
Check-in
₹ 15,000
₹ 8,679
+₹ 2,640 taxes & fees Per Night
Book with ₹0
Rupay Credit Card Festival Offer - Get INR 4272 Off! SELECT TO AVAIL
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Castle Familia
- 352 sq.ft (33 sq.mt)
- Valley View
- 1 King Bed, 1 Double Bed
- 2 Bathrooms
- Air Conditioning
- Housekeeping
- Bathroom
- Mineral Water
- Work Desk
- Closet
Room With Free Cancellation
- Guaranteed Early check-in & Late check-out
Book with ₹0 Payment
Pay before 29 Nov, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 30 Nov 12:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹029 Nov11:59 PM
30 Nov12:59 PM
02 Dec12:59 PM
Check-in
₹ 15,000
₹ 8,679
+₹ 2,640 taxes & fees Per Night
Book with ₹0
Rupay Credit Card Festival Offer - Get INR 4272 Off! SELECT TO AVAIL
Login Now and get this for ₹8,529 or less
Room With Free Cancellation | Breakfast only
- Guaranteed Early check-in & Late check-out
- Breakfast included
Book with ₹0 Payment
Pay before 29 Nov, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 30 Nov 12:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹029 Nov11:59 PM
30 Nov12:59 PM
02 Dec12:59 PM
Check-in
₹ 17,000
₹ 9,836
+₹ 2,992 taxes & fees Per Night
Book with ₹0
Rupay Credit Card Festival Offer - Get INR 4841 Off! SELECT TO AVAIL
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Room With Free Cancellation | Breakfast + Lunch/Dinner
- Breakfast included
- Lunch Or Dinner included
Book with ₹0 Payment
Pay before 29 Nov, 11:59 PM IST to avoid auto-cancellation
Free Cancellation before 30 Nov 12:59 PM
Cancellation Policy
100% Refund
Non Refundable
NOW
Pay ₹029 Nov11:59 PM
30 Nov12:59 PM
02 Dec12:59 PM
Check-in
₹ 19,999
₹ 11,571
+₹ 3,520 taxes & fees Per Night
Book with ₹0
Rupay Credit Card Festival Offer - Get INR 5695 Off! SELECT TO AVAIL
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Hotel Katson Castle Location
Location rated 4.2 by guests
What guests said
Guests rave about the property's excellent location, offering breathtaking mountain views and proximity to tourist attractions. The scenic beauty enhances the overall experience, with many enjoying spectacular sunsets and relaxing environments. The connections to nature create a perfect retreat, making it a memorable stay for all.
Property Rules at Hotel Katson Castle
Check-in: 1 PM Check-out: 11 AM
- Primary Guest should be atleast 18 years of age.
- Passport, Aadhaar, Driving License and Govt. ID are accepted as ID proof(s)
- Pets are not allowed
- Must Read Rules
- Guest Profile
- Guest Profile (Hourly)
Hotel Katson Castle Photos by Guests
- +22 Guest Photos
User Rating & Reviews
- everyone
- group
- couple
- solo
- business
- family
Very Good
58 Ratings, 24 Reviews
Last 10 Customer Ratings (Latest First)
- 2
- 4
- 2
- 3
- 4
- 3
- 4
- 3
- 5
- 5
Sort by:
Latest first
2.0
Poor Stay
rahul t.family with 1 kid
was given room 1 hour post reaching, room shown first was full of insects, second one was again full of insects and all and finally second day got a bearable room was a pathetic experience from room point of view while Ravi from hotel team was supportive and gave complimentary dinner and breakfast and tried his best to make us comfortable but overall experience was very poor and this is not a 4 star property
Room: Castle Delight
3.0
Average Stay
jaspreet s.family with 2 kids
I booked a premium room for the family but neither I got a balcony nor ac in the room as they have shown at the time of booking.. a lot of fire bugs in the room and at hotel ...
Room: Castle Premium
4.0
Good Stay
sakshi s.family
Hospitality is very good, but hotel needs a lot of improvement, should recruit new staff, only 2 people were managing everything, should improve food quality and kindly provide AC in every room
Room: Castle Premium
5.0
Excellent Stay
kanchan g.
Good location, food was tasty valley view rooms was breathtaking
Room: Castle Premium
1.0
Terrible Stay
zoha k.family with 1 kid
It was a very terrible stau for us at Katson castle.. Although we have booked castle premium but the services they provided were horrible. Fan , electric kettle, geysers and even intercoms all were not in working position. Internet was not working,tv was not operative. We have to go again and again at the reception for enquiry. We asked for 2 extra pillows which we couldn't get till the check out time.Saddest part was not even one person was responding. Horrible experience.
Room: Castle Premium
5.0
Excellent Stay
chanchal.solo
I had a pleasant stay at katson castle dharamshala. Staff were supporting and awesome views
Room: Castle Premium
5.0
Excellent Stay
amit g.
We had a fantastic stay at hotel katson castle dharamshala! the rooms were spotless and well-equipped, and the service was impeccable. The location was awesome. We had a fantastic stay at hotel katson castle dharamshala! the rooms were spotless and well-equipped, and the service was impeccable. The location was awesome.
Room: Castle Premium
3.0
Average Stay
lakshminarayana p.family with 1 kid
Stay location was good and people are generous but lacking cleanliness. I requested for early checkin by 4 hours but the staff took 3hours to provide the room.
Room: Castle Premium
5.0
Excellent property to stay.
apurv t.group
It was a pleasant stay with Katson Castle.Room was clean, great mountain view. All staffs were very helpful..Hotel Manager Mr. Manish has personally looked after our stay and we are very happy with the stay in Katson.. Recommended!!
Room: Castle Premium
Hotel Katson Castle has replied on Thu Apr 10 18:43:25 IST 2025
Dear Apurv, Thank you for taking the time to share your experience with us! We’re so glad to hear that you had a pleasant stay at Hotel Katson Castle and that you enjoyed the clean rooms and breathtaking mountain views. It’s always our aim to make every guest feel at home, and your appreciation of our helpful staff and the personal attention from Mr. Manish truly means a lot to us. Your recommendation is the best reward we could ask for. We hope to welcome you back to Dharamshala again very soon! Warm regards Chandresh - Team Katson Group
5.0
Excellent Stay
shahana t.
Our stay here has been exceptional. Scenic beauty coupled with gracious service and plush rooms. Highly recommended.
Room: Castle Premium
Hotel Katson Castle has replied on Thu Apr 10 18:45:37 IST 2025
Dear Shahana, Thank you for your wonderful feedback! We’re thrilled to know that you had an exceptional stay at Hotel Katson Castle and enjoyed the scenic beauty, gracious service, and plush rooms. Your kind words and recommendation mean a lot to our entire team. We look forward to welcoming you back for another memorable experience in Dharamshala! Warm regards Chandresh - Team Katson Group
5.0
home away from home
bhavika a.group
The experience was wonderful. All the amenities were provided to us in a good way.! The hotel staff was welcoming and helping. They stayed up late night for the checkin. Also, they went beyond to create memorable trip for us by providing everything as required. Moreover, the check out process was also smooth. The restaurant was good in preparation. The scenic view of the hotel is commendable. The staff even made our stay comfortable by providing baby food. The pool area, play area gym were all hygienic and cleaned well.
Room: Castle Premium
Hotel Katson Castle has replied on Thu Apr 10 18:48:02 IST 2025
Dear Bhavika, Thank you so much for your kind and detailed feedback! We’re truly delighted to hear that your experience at Hotel Katson Castle was wonderful and that our team could make your stay comfortable and memorable. From the late-night check-in assistance to ensuring baby food and meeting all your requirements, it's always our goal to go the extra mile for our guests. We’re also happy you enjoyed the cleanliness and hygiene of the pool, gym, and play area, as well as the smooth check-out process and the scenic beauty that surrounds our property. Your appreciation for our restaurant preparations and welcoming staff means a lot to us. Thank you once again for choosing us. We hope to host you and your family again soon for another memorable getaway in Dharamshala! Warm regards Chandresh - Team Katson Group
5.0
Highly recommended hotel
pappu s.couple
Excellent location with excellent location. I enjoyed the sunset sitting on the machan which was a breathtaking.
Room: Castle Delight
Hotel Katson Castle has replied on Mon Nov 11 16:47:28 IST 2024
Dear Pappu Sah, Thank you for sharing your experience with us! We're so happy to hear that you enjoyed the breathtaking sunset from the machan. Our location truly offers some of the most spectacular views, and it’s wonderful to know you made the most of it. We hope to welcome you again for another relaxing and memorable stay. If there’s anything else we can do to make your next visit even better, don’t hesitate to let us know!
5.0
Great location with great view
riya h.solo
I stayed here & i was really happy with my experience. The staff is very courteous and the room service was fast & good. I used the gym facilities too and enjoyed that experience as well and amazing hotel to stay in katson castle dharamshala. Spectacular views. The food is also really good and the service is prompt and efficient.
Room: Castle Premium
Hotel Katson Castle has replied on Mon Nov 11 16:48:53 IST 2024
Dear Riya, Thank you for your wonderful feedback! We're thrilled to hear that you had such a positive experience with us. It's great to know that our team made your stay enjoyable and that you were able to take full advantage of our gym facilities, as well as the food and spectacular views. We look forward to welcoming you back to Katson Castle Dharamshala for another memorable stay. If there's anything else we can do to enhance your next visit, feel free to let us know.
5.0
Excellent Stay
gaurav s.couple
beautiful view and welcoming staff, food is good, relaxing environment. rooms are well maintained....
Room: Premium Room Valley View
Hotel Katson Castle has replied on Mon Nov 11 16:50:03 IST 2024
Dear Gaurav, Thank you for your kind words! We're delighted to hear that you enjoyed the beautiful views, relaxing environment, and our well-maintained rooms. Our staff takes great pride in ensuring that guests feel welcomed, and we're glad that it made a positive impression. We look forward to hosting you again and providing another memorable experience.
5.0
Excellent Stay
sakshi b.group
It's a very nice property with a very good location and decent food. Staff is cordial and helpful. On request they kept our preorder food in the room as we were running late
Room: Premium Room Valley View
Hotel Katson Castle has replied on Tue May 28 13:29:58 IST 2024
Dear Sir, Thank you for taking out time to share your experience with us. We're delighted that we could ensure a comfortable stay during your visit and will be looking forward to welcoming you back to Katson Hotels. With Regards Team Katson
5.0
Excellent Stay
vikas k.
I stayed at hotel katson castle, dharmashala along with my family in may’24. The property is quite new and very well maintained. The rooms were quite clean and hygenic. The staff is courteous and was constantly looking for ways to make my stay pleasant. Special mention and thanks to gm of the property mr. Manish thakur who personally ensured the booked ipl match tickets were collected in timely manner from hp-ca ground and also for ensuring my stay was a memorable one.
Room: Premium Room Valley View
Hotel Katson Castle has replied on Fri May 17 13:01:25 IST 2024
Dear Vikas Kabra, Greetings from Katson Castle Mcleodganj ! Thank you so much for your kind words.We're thrilled to hear that you had a beautiful and memorable stay with us at The Katson castle naddi mcleodganj upper dharamshala. It's wonderful to know that our staff at the reception provided you with a warm welcome and all the necessary information to make your stay enjoyable.Our team strives to ensure that our guests have everything they need for a comfortable stay. We appreciate your feedback and will certainly take it into consideration as we continue to improve our guests' experiences. Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future for another wonderful stay at The Katson Castle Naddi Mcleodganj. Thank you! Warm regards
5.0
Excellent Stay
amandeep s.
It was a wonderful stay at Katson Castle. The room were clean and spacious. The breakfast menu was great and had variety. The views from the top floor rooms are mesmerising. The staff is friendly and polite. Overall a very nice experience.👍🏻
Room: Castle Delight With Balcony
Hotel Katson Castle has replied on Fri May 17 13:05:17 IST 2024
Dear Amandeep Singh, Greetings from Katson Castle Mcleodganj ! Thank you so much for your kind words.We're thrilled to hear that you had a beautiful and memorable stay with us at The Katson castle naddi mcleodganj upper dharamshala. It's wonderful to know that our staff at the reception provided you with a warm welcome and all the necessary information to make your stay enjoyable. Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future for another wonderful stay at The Katson Castle Naddi Mcleodganj. Thank you! Warm regards
2.0
Horrible hotel and services
navneet k.family
familyOverall very unprofessional staffs with incomplete hotel, still a lot of construction is going on. Very dirty stairs and corridors. Restaurant is just for the namesake. Very poor service at restaurant, minimal breakfast menu with limited staffs and unpalatable tastes. I request make my trip to not misguide the travellers with false ratings.
Room: Castle Familia With Balcony
Hotel Katson Castle has replied on Mon Apr 22 18:09:09 IST 2024
Dear Navneet Kumar, Greetings from Katson Castle Mcleodganj! Thank you for taking the time to tell us about your experience at the Katson Castle Naddi I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At the Katson Castle Naddi (Mcleodganj ) we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you! Warm regards, Manish Thakur General Manager
4.0
Good Stay
bikram j.couple
The hotel view & location is excellent and the facilities are just ok. Hot water availability in the bathroom is problematic.
Room: Castle Delight With Balcony
Hotel Katson Castle has replied on Mon Nov 11 16:51:11 IST 2024
Dear Bikram, Thank you for your valuable feedback. We're thrilled to hear that you enjoyed the view and location of the hotel. We sincerely apologize for the inconvenience caused regarding hot water availability and assure you that we are addressing this issue to ensure a more comfortable stay for our future guests. We hope to welcome you back and provide you with an even better experience next time.
4.0
Good Stay
dalbag m.family
Hotel is nice but they had hot water issue! no hot water available for two nights which made the experience bad!
Room: Premium Room Valley View
Hotel Katson Castle has replied on Fri Jan 19 13:52:13 IST 2024
Dear Dalbag, Thank you for sharing your feedback, and we sincerely apologize for any inconvenience you faced during your stay due to the hot water issue. We understand the importance of a comfortable and hassle-free experience, and we regret that we fell short of meeting your expectations in this regard. Our team is actively looking into the matter to identify and rectify the hot water issue promptly. Please be assured that we take such concerns seriously, and we are committed to ensuring that our guests have a positive experience. We hope to have the opportunity to serve you again in the future and provide you with an improved experience.
