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De Rush farm Goa

Name: De Rush farm Goa
Address: House no SY NO 218/1-A GROUND FLOOR SAL. KASARPAL BICHOLIM LANDMARK MADHALA WADA(NEW WADA) 403503, North Goa, Goa, 403503, IN
Rating: 1

Amenities

Swimming Pool
Restaurant
Wi-Fi
Parking
Room Service
Air Conditioning
+ More Amenities

Mobile Number

+91

Add dates to check availability

Dodamarg

Change Dates and Guest(s)

Check-in: 11 AM | Check-out: 11 AM

Check-in date

Check-out date

Rooms, Guests

De Rush farm Goa Location

Property Rules at De Rush farm Goa

Check-in: 11 AM Check-out: 11 AM

Couple/Bachelor Rules

Unmarried couples allowed. Local ids not allowed

Primary Guest should be atleast 18 years of age.
Aadhaar, Driving License and Passport are accepted as ID proof(s)
Pets are not allowed
Smoking within the premises is not allowed

Must Read Rules
Guest Profile
Guest Profile (Hourly)

User Rating & Reviews

everyone
family

1.0

Horrible service. Just avoid it.

vishal k.

family

New property, no enough staff appointed. Those who are there are inexperienced, and v rude. Non cooperative for anything u ask. Asked for extra room, though it was available, told not possible, giving reason that they have to clean it later, as they have bookings. Next day. No proper food available there in resort, they telling, 1 chapati is given in veg thali, and no sweet, curds nothg was given in thali. Complimentary breakfast was bad, just 1 item, poha, and tea. And no proper service of food. No water provided during food. No response on phone intercom. No indoor games for kids. Didn't allow us to play in lawn too. They owners were themselves there for new year celebration, but they didn't help much. First told they wud have some music event for new year, so we left everything and came back to resort night to see nothing was arranged !they don't even have a printed menu card to give. Nobody responded on phone. They were not even sorry. It is 15 km away from main city. With no hotels to eat around also. As it is new venture, everything is naive, owner told it's not even inaugurated still. So better avoid this for now. I request mmt to remove their listing too.

Travel Month: Dec 2023

Room: Delux

De Rush farm Goa has replied on Sun Jan 14 17:33:11 IST 2024

Sir, I hope this message finds you well. First and foremost, I want to express my sincerest apologies for the unsatisfactory experience you had during your stay at our property. Your feedback is invaluable to us, and we deeply regret that we fell short of your expectations. We take your concerns seriously and are actively addressing the issues you raised to ensure that such lapses do not occur in the future. I want to assure you that your feedback has been shared with our team, and we are taking immediate steps to rectify the areas of concern. Regarding the staffing concerns and the behavior you encountered, we are conducting additional training sessions to enhance our team's skills and customer service etiquette. We understand the importance of having a professional and welcoming staff, and we are committed to making significant improvements. The issues related to the room allocation and the quality of food are also being thoroughly investigated. We are revisiting our procedures to ensure a smoother experience for our guests, including the provision of a well-rounded and satisfying meal service. I apologize for the miscommunication regarding the New Year's event. It was indeed an oversight, and we understand the disappointment it may have caused. We will implement measures to better communicate and execute such events in the future. As for the lack of response on the phone and unavailability of indoor games for kids, we are working to enhance our communication systems and entertainment facilities to better cater to our guests' needs. Once again, I apologize for the inconveniences you faced, and I sincerely hope you will give us another opportunity to showcase the improvements we are making. If you have any further concerns or suggestions, please feel free to reach out to us directly. Thank you for bringing these issues to our attention. We genuinely value your feedback as it helps us grow and enhance our services. Warm regards, De Rush Farm Owner