Balmy BnB

Balmy BnB has replied on Fri Dec 27 15:23:57 IST 2024

Dear Aryan, We sincerely apologize for any inconvenience caused during your stay. Upon identifying the unexpected water leakage issue in the room you originally booked, we immediately upgraded you to a two units of room with enhanced amenities at no additional cost, ensuring you received the best possible experience under the circumstances. The temporary use of the single room was solely arranged for your comfort while the upgraded room was being prepared. We regret if this temporary arrangement caused any misunderstanding. Our team always strives to provide prompt and high-quality service to address unforeseen issues, and we are disappointed that our efforts to accommodate you did not meet your expectations. Your feedback is valuable to us, and we will use it to further improve our processes. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future. Best regards,

Balmy BnB has replied on Fri Dec 27 15:27:36 IST 2024

Dear Harsha, We are deeply sorry to hear about your experience and sincerely regret the issues you encountered during your stay. Safety and guest satisfaction are our top priorities, and we are alarmed to learn about the incident. Please know that this matter is being taken very seriously, and immediate measures have been implemented to ensure such occurrences do not happen again. Thanks

Balmy BnB has replied on Fri Dec 27 15:29:40 IST 2024

Dear Supipta We are truly sorry to hear about your experience and sincerely apologize if our services did not meet your expectations. Providing a comfortable and enjoyable stay for our guests is our priority, and we regret that we fell short during your visit. Regards

Balmy BnB has replied on Fri Dec 27 15:30:38 IST 2024

We genuinely regret the disappointment you experienced and would appreciate the opportunity to make things right. If you could provide more details about your stay, it would help us improve and ensure a better experience for all our guests in the future.

Balmy BnB has replied on Sun Feb 25 14:20:49 IST 2024

We apologize for the unpleasant experience you had at Balmy BnB in Newtown, Kolkata. Your feedback is concerning, and we take it seriously. We assure you that we will address the issues raised regarding hospitality and hygiene to ensure a better experience for all our guests. Thank you for bringing this to our attention. Best regards,

Balmy BnB has replied on Sun Feb 25 14:22:01 IST 2024

Thank you for sharing your feedback regarding your recent stay. We're glad to hear that you found the location satisfactory. However, we apologize for the inconvenience caused by the lack of certain amenities such as an electric kettle for tea and the noise disturbances in the courtyard area. We will take your comments into consideration as we strive to improve the overall experience for our guests. Your input is valuable to us, and we appreciate your review. Best regards,

Balmy BnB has replied on Sun Feb 25 14:22:44 IST 2024

Thank you for your positive review! We're delighted to hear that you enjoyed your experience at our property. Providing great hospitality and maintaining cleanliness are top priorities for us, and we're thrilled that you found our service and facilities to your satisfaction. We appreciate your recommendation and look forward to welcoming you back in the future. Best regards,

Balmy BnB has replied on Sat Dec 16 18:02:10 IST 2023

Dear Mr. Kumar, Thank you for sharing your feedback. We want to clarify that we did not deny your stay but rather informed you about the room size, which aligns with the dimensions specified in the room category. We apologize if there was any confusion, and we appreciate your understanding. If there are any further concerns or if we can assist you in any way, please feel free to reach out. Best Regards,

Balmy BnB has replied on Fri Nov 24 16:21:40 IST 2023

Thank you for taking the time to share your feedback, and we appreciate your high recommendation for business travelers to Kolkata. We're thrilled to hear that you found our rooms neat and clean, our staff helpful, and our location prime for business purposes. Ensuring a comfortable and convenient stay for our guests is our priority, and we're glad to know that we met your expectations. Should you find yourself in Kolkata again for business or any other purpose, we would be honored to welcome you back to Balmy BnB Home Stay. Thank you for choosing us. Best regards,

Balmy BnB has replied on Fri Nov 03 16:16:55 IST 2023

Dear Mr. Gorai, We understand your desire for an upgrade to a deluxe room, despite booking the basic ground floor room and paid for basic room. However, during your one-day stay, there were several concerns that you arose. Initially, you mentioned issues with the charger point and the use of a large adapter. Additionally, there was a situation where you wished to leave and return at midnight and 5 am, which posed concerns for us as it could potentially violate our policies. We tried to communicate with you effectively to address these issues in a proper manner. Your feedback is important to us, and we strive to ensure a comfortable and enjoyable experience for all our guests.

Balmy BnB has replied on Fri Nov 24 16:22:30 IST 2023

Thank you for your wonderful review! We are delighted to hear that you had a positive experience and enjoyed our great service. It's heartening to know that our staff's behavior, comfortable beds, and cleanliness met your expectations. Maintaining a clean and hygienic environment is a top priority for us, and we're glad to have provided that for you. Your appreciation means a lot to the entire Balmy team. We look forward to the pleasure of hosting you again for another wonderful experience. Thank you for choosing Balmy BnB Home Stay. Best regards,

Balmy BnB has replied on Fri Nov 24 16:23:16 IST 2023

Thank you for taking the time to share your positive feedback! We're delighted to hear that you found Balmy BnB Home Stay to be nice, safe, clean, and centrally located in Newtown. Your recommendation is greatly appreciated. Ensuring a comfortable and secure environment for our guests is our priority, and we're thrilled that we met your expectations in these aspects. We look forward to welcoming you back and appreciate your kind recommendation. Thank you for choosing Balmy BnB Home Stay. Best regards,

Balmy BnB has replied on Fri Nov 24 16:24:00 IST 2023

Thank you for sharing your detailed feedback! We're thrilled to hear that you enjoyed a cozy night's sleep on our comfortable bed, and the fresh and clean linens added to your positive experience. It's great to know that the ample storage space in the room helped keep your belongings organized. We're pleased that the addition of a desk and chair provided a comfortable workspace, allowing you to catch up on work conveniently. Your satisfaction is important to us, and we look forward to providing you with the same level of comfort and thoughtful touches on your future visits. Thank you for choosing Balmy BnB Home Stay. Best regards,

Balmy BnB has replied on Fri Nov 24 16:25:43 IST 2023

Thank you for taking the time to share your recent experience at Balmy BnB. We're delighted to hear that your stay was quite pleasant, and you found the room well-maintained and clean. Creating a welcoming atmosphere is important to us, and we're pleased that the tasteful decor and comfortable furnishings contributed to your relaxation during your stay. We appreciate your positive feedback and look forward to providing you with another pleasant experience on your future visits. Thank you for choosing Balmy BnB Home Stay. Best regards,

Balmy BnB has replied on Fri Nov 24 16:26:33 IST 2023

We're sorry to hear that your experience with the rooms at Balmy BnB fell short of your expectations. Your feedback is important to us, and we would like to understand more about the specific issues you encountered so that we can address them promptly. If you could provide additional details or reach out to our management team directly, we would appreciate the opportunity to make amends and improve your perception of our accommodations. We apologize for any inconvenience caused and appreciate your input.

Balmy BnB has replied on Sun Jul 30 12:10:10 IST 2023

You booked a single room and the same was given to you.