Xenia Cruises

Xenia Cruises

Dear Priyanka Menon , Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and last-minute change in your booking from Xenia Cruise to Anna Cruise. We understand how upsetting it must have been, especially when you were so close to arrival and had booked with certain expectations. While we’re glad to hear that the service and food on Anna Cruise were satisfying, it’s disappointing to know that the amenities promised — such as full-time AC — were not provided as listed. Clear communication and honoring bookings are extremely important to us, and your feedback will be taken seriously as we work to avoid such experiences for future guests. We appreciate your patience and understanding, and we hope to have another opportunity to provide you with a much smoother and more enjoyable stay. Warm regards, Venice Premium Houseboats

Xenia Cruises has replied on Sun Jul 06 21:56:59 IST 2025

Dear Mohan Rao , Thank you so much for your lovely feedback! We’re delighted to hear that you had an overall great experience and that your son’s birthday celebration on the houseboat was a memorable one. It was our pleasure to be part of such a special occasion, and we’re so glad you enjoyed the journey. We look forward to welcoming you and your family again for more beautiful moments on the backwaters! Warm regards, Venice Premium Houseboats

Xenia Cruises has replied on Sun Jul 06 21:58:37 IST 2025

Dear Srinidhi , We’re truly sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for the inconvenience caused by the service, food quality, and hygiene standards. This is certainly not the level of care and hospitality we aim to provide. Your feedback is extremely important, and we are taking it seriously. We will be reviewing this with our team to ensure immediate improvements in both staff responsiveness and food hygiene so future guests have a much better experience. Thank you for bringing this to our attention, and we hope you’ll consider giving us another opportunity to serve you better. Warm regards, Venice Premium Houseboats

Xenia Cruises has replied on Sun Jul 06 22:00:06 IST 2025

Dear PAROMITA, We’re very sorry to hear about your disappointment and sincerely apologize for the mismatch between the boat you expected and the one provided. This is not the experience we want for any of our guests, and we understand how frustrating it must have been. We take such concerns seriously and are currently reviewing this situation with our team to ensure full transparency in our listings and that guests receive exactly what is promised during booking. Thank you for bringing this to our attention. Your feedback is important, and we will work hard to prevent such issues in the future. Warm regards, Venice Premium Houseboats

Xenia Cruises has replied on Sun Jul 06 22:01:05 IST 2025

Dear Ankit, Thank you so much for your kind words! We're thrilled to hear that you had an awesome time on Xenia Cruises and enjoyed the food and hospitality. It was a pleasure having you on board, and we truly appreciate your recommendation. We look forward to welcoming you back for another memorable experience on the backwaters! Warm regards, Venice Premium Houseboats