The Fern Residency Miramar, Goa

The Fern Residency Miramar, Goa has replied on Mon Aug 11 21:05:48 IST 2025

Dear Mr. Prateek Kapoor, We're delighted to hear that you enjoyed your recent stay and found the property, rooms, and breakfast to your liking. It's wonderful to hear that the food options met your expectations and added to your positive experience with us. Our location is indeed a bit off the main road, which we believe offers a tranquil environment away from the hustle of the city. The proximity to the beach also adds to the charm. We're glad it was convenient for you. We appreciate your feedback, as it helps us strive towards enhancing our guests' experiences. Looking forward to welcoming you back. Warm Regards, Julius Brian Fernandes Operations Manager

The Fern Residency Miramar, Goa has replied on Thu Jul 31 19:33:35 IST 2025

Dear Mr. Agnelo Bilung, We're thrilled to hear that you had a great experience with us! It's wonderful to know that you liked the cleanliness of our room and that the amenities met your requirements. We continuously strive to offer the best to our guests and your appreciation encourages us to do better. It's also great to hear positive comments regarding our food quality. We aim to provide a variety of dishes to suit different taste buds. It was our pleasure to have you as a guest and we look forward to your next stay. Please feel free to share any other comments or feedback you may have, as we are always striving to improve our service. Warm Regards, Julius Brian Fernandes Operation Manager

The Fern Residency Miramar, Goa has replied on Thu Jul 31 19:33:46 IST 2025

Dear Mr. Hemant Bedekar, Thank you for taking the time to share your valuable feedback. We’re delighted to know that you found the hotel pleasant, our staff supportive, and enjoyed the breakfast during your stay. Your kind words truly encourage us to continue delivering warm and attentive hospitality. We understand your concerns regarding accessibility and the speed of the lifts, which are currently being addressed. While our location offers a peaceful setting away from the city’s hustle and bustle, we do acknowledge that it can be slightly challenging to access without personal transportation. Our team is always happy to assist with local travel arrangements to make your journey smoother. Your observations about the parking space and lift operations have been noted and shared with the relevant teams for further review and improvement. We sincerely look forward to welcoming you back for an even more comfortable and enjoyable experience. Warm Regards, Julius Brian Fernandes Operations Manager

The Fern Residency Miramar, Goa has replied on Fri Jul 18 23:51:24 IST 2025

Dear Mr. Manoaj S Sawant, We're glad to hear you had a pleasant stay with us and appreciated the cleanliness of our rooms. It's important to us that our guests have a comfortable and enjoyable stay. In regards to the size of our rooms, they have been designed to maximize space and functionality. We believe that quality outweighs quantity, and therefore, we put our main focus on maintaining a high-quality standard. The addition of a balcony in every room is one way we try to enhance the overall guest experience. We hope the charm and comfort of our smaller rooms, combined with the added bonus of a balcony, added an interesting dimension to your stay. We'll continue to work on providing the best possible experience for our guests. Your feedback is valuable and can help us continuously improve our services. Hope to welcome you back soon! Warm Regards, Julius Brian Fernandes Operations Manager

The Fern Residency Miramar, Goa has replied on Wed Jul 02 19:22:20 IST 2025

Dear Mr. Gawas, Thank you for taking the time to share your feedback. We noticed that part of your review seems to refer to a bus journey experience, specifically mentioning that no one woke you up at your destination. We believe this may have been intended for your transport provider, as it does not relate to our hotel services. That said, we truly appreciate your kind mention that your stay with us was good, and we’re glad to know you had a pleasant experience at The Fern Residency Miramar. Should you have any suggestions specific to your time at the hotel, we’re always happy to listen and improve. We hope to welcome you back soon! Warm Regards, Julius Brian Fernandes Operations Manager

The Fern Residency Miramar, Goa has replied on Wed Jul 02 19:22:05 IST 2025

Dear Mr.Srikanth Vallurupalli, We're pleased to hear that you enjoyed our ambiance and had a positive experience. We assure you that we will continue to maintain the same environment that you found so welcoming and enjoyable. Delivering a consistently exceptional environment for our patrons is among our top priorities. Your feedback is invaluable in helping us ensure we are meeting that goal. We're looking forward to welcoming you back for another outstanding visit. Warm Regards, Julius Brian Fernandes Operations Manager

The Fern Residency Miramar, Goa has replied on Thu Jun 05 14:29:23 IST 2025

Dear Pratima Harite, We appreciate your valuable feedback on your stay with us. We're pleased that you were satisfied with our staff's service, found the room's standards up to par, and our central location convenient. We understand that consistent WiFi access is crucial for a comfortable stay, especially for our guests who travel. We're sorry to hear about the frequent WiFi disruptions you faced during your stay. Rest assured, we are looking into this matter and working toward a quick resolution to ensure a smoother, more enjoyable experience for our future guests. Concerning the food, we're always striving to enhance our culinary offerings and your valuable feedback will be taken into serious consideration. It's clear to us from your comments that we can make improvements in this area. Once again, we appreciate your insights and look forward to serving you better in the future. Warm Regards, Julius Brian Fernandes Operations Manager

The Fern Residency Miramar, Goa has replied on Sat May 03 00:00:20 IST 2025

Dear Mr. Sachin Salunkhe, We're glad to hear that you enjoyed the quality of our hotel room and food. Your feedback concerning the parking space is greatly appreciated. Also, we're more than happy to suggest alternatives that work best for you given the parking situation we currently have. We hope this challenge you experienced did not mar your overall experience at our hotel. We look forward to hosting you again and ensuring your next experience is even better. Warm Regards, Julius Brian Fernandes Operations Manager

The Fern Residency Miramar, Goa

Dear Mr. Chetan Desai, Thank you for sharing your feedback. We’re sorry to hear that certain aspects of your stay did not meet your expectations. We would like to clarify that our laundry service timelines were clearly informed at the time of request—laundry collected after 9:00 a.m. is delivered the following day, as per our standard policy. We apologize if there was any misunderstanding in this regard. Regarding the room size, we offer various room categories to suit different preferences, and our team would have been happy to assist with alternatives, subject to availability. We also take note of your comments on the breakfast menu, and please be assured that we will review it with our culinary team to enhance the overall experience for our guests. Thank you once again for your feedback. We hope to have the opportunity to serve you better in the future. Warm Regards, Julius Brian Fernandes Operations Manager

The Fern Residency Miramar, Goa

Dear Mr. Gurvinder Sachdev, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. The power failure was due to an external issue beyond our control, and unfortunately, our generator also faced a technical fault at the same time. We understand how frustrating this must have been, and while we had our technicians attend to it immediately, the repair did take longer than expected — about an hour — due to the nature of the issue. The matter has since been resolved to avoid any such recurrence. Regarding the delay in room cleaning, we truly regret that your instructions were not carried out in a timely manner. Please be assured that we are addressing this lapse seriously with the concerned team and will be taking corrective measures to ensure better coordination and service going forward. We genuinely appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future. Warm Regards, Julius Brian Fernandes Operations Manager