The Grand Sona

The Grand Sona has replied on Tue Oct 28 11:01:25 IST 2025

Dear Guest, Greetings From The Grand Sona! Thank you for sharing your wonderful feedback! We’re delighted to know you had a relaxing stay and enjoyed our serene ambience, spacious rooms, and the experience at our poolside and restaurant. Your kind words mean a lot to our team, as we continuously strive to provide memorable and comfortable stays for our guests. We look forward to welcoming you back soon for another pleasant experience at The Grand Sona, Deoghar. Warm Regards, Mohit Kumar Singh Front Office Manager

The Grand Sona has replied on Sat Oct 25 18:04:49 IST 2025

Dear Guest, Greetings from The Grand Sona! Thank you for sharing your wonderful feedback. We are thrilled to know that you had a great experience with our service, facilities, and staff. Your appreciation of our clean swimming pool and overall hospitality means a lot to us. We look forward to welcoming you back for another memorable stay. Warm regards, Mohit Kumar Singh Front Office Manager

The Grand Sona has replied on Sat Oct 25 18:03:09 IST 2025

Dear Guest, Greetings from The Grand Sona! Thank you for your wonderful feedback. We are delighted to know that you enjoyed our well-connected location, delicious food, and especially our breakfast. Your appreciation of our amenities and the sense of decorum truly motivates us. Our team takes pride in providing warm and attentive service, and your kind words will surely encourage them further. We look forward to welcoming you again for another memorable stay. Warm regards, Mohit Kumar Singh Front Office Manager

The Grand Sona has replied on Tue Oct 14 17:27:08 IST 2025

Dear Guest, Greetings From The Grand Sona! Thank you for sharing your wonderful feedback. We’re delighted to know that you enjoyed our property, amenities, and food options. Your appreciation truly motivates our team to continue delivering the best hospitality experience. We look forward to welcoming you again soon for another pleasant stay! Warm Regards Mohit Kumar Singh Front Office Manager

The Grand Sona has replied on Tue Oct 14 17:01:16 IST 2025

Dear Guest, Greetings From The Grand Sona! Thank you for your wonderful feedback. We are delighted to know that you had a pleasant stay and enjoyed our hospitality, family-friendly atmosphere, and convenient location near the temple. Your kind words truly encourage our team to continue providing the best service to our valued guests. We look forward to welcoming you and your family again soon at The Grand Sona! Warm Regards, Mohit Kumar Singh Front Office Manager

The Grand Sona has replied on Tue Oct 14 16:51:31 IST 2025

Dear Guest, Greetings From The Grand Sona! Thank you so much for sharing your valuable feedback. We are delighted to know that you had an excellent stay and appreciated our food, location, property, and the hospitality of our team. Your kind words truly motivate us to continue delivering the best service to our guests. We look forward to welcoming you back soon for another pleasant stay at The Grand Sona. Warm Regards Mohit Kumar Singh Front Office Manager

The Grand Sona has replied on Fri Oct 10 11:52:47 IST 2025

Dear Guest, Greetings from The Grand Sona! Thank you for sharing your feedback. We are delighted to know that you found your stay convenient and comfortable, and that our restaurant and location met your expectations. We look forward to welcoming you back to The Grand Sona on your next visit! Warm Regards Mohit Kumar Singh Front Office Manager

The Grand Sona has replied on Fri Oct 10 11:50:31 IST 2025

Dear Guest, Greetings from The Grand Sona! Thank you for sharing your feedback. We sincerely regret that your experience did not meet your expectations. We would like to clarify that your booking was made for single occupancy in the 5 junior suites and you were stay double occupancy and additional charges were applied for extra guests as per our hotel policy. Regarding your comments on our food and staff, we take all feedback seriously and continuously strive to improve our service standards. Your experience has been shared with the concerned teams for further review and improvement. We hope you will consider giving us another opportunity in the future to provide a seamless and enjoyable stay. Warm Regards Mohit Kumar Singh Front Office Manager

The Grand Sona has replied on Wed Oct 08 12:28:46 IST 2025

Dear Guest, Greetings From The Grand Sona! Thank you for sharing your feedback. We sincerely apologize for the confusion experienced during your check-in. After reviewing your booking details from your MMT voucher, we would like to clarify that your reservation was made for single occupancy. As per our hotel policy, any request for double occupancy with additional guests (including children) requires an additional charge, as it covers buffet breakfast and ensures a comfortable stay for the extra person. Our reception team followed the hotel policy correctly by charging the applicable amount at the time of check-in, which helps ensure a smooth process and avoids any inconvenience later. We apologize for any misunderstanding or misperception caused during your stay. We appreciate your feedback and will continue to improve communication with our guests. We hope to welcome you and your family again and provide a more seamless and enjoyable experience. Warm regards, Mohit Kumar Singh Front Office Manager

The Grand Sona has replied on Fri Oct 10 11:35:26 IST 2025

Dear Guest, Greetings from The Grand Sonar! We sincerely regret to read your feedback. However, we would like to clarify that our team personally met with your parents during their stay, and as per our recorded interactions and feedback (also shared with GoMMT BDM Mr. Deepak), they had expressed complete satisfaction with our services and a comfortable stay experience. Given this, we believe this review may not accurately reflect their actual experience at our property Nevertheless, we value all guest feedback and remain committed to improving our services continuously. Warm Regards Mohit Kumar Singh Front Office Manager

The Grand Sona has replied on Fri Oct 10 11:41:28 IST 2025

Dear Guest, Greetings From The Grand Sona! Thank you for your wonderful feedback. We are delighted to know that you enjoyed our service, food, and breakfast buffet. Your kind words motivate our team to keep delivering the best experience to our guests. We look forward to welcoming you back to The Grand Sona soon! Warm Regards Mohit Kumar Singh Front Office Manager

The Grand Sona has replied on Mon Oct 06 13:22:32 IST 2025

Dear Guest, Greetings From The Grand Sona! Thank you for your kind words and for sharing your experience with us. We’re delighted to hear that your stay was pleasant and that you appreciated the warm hospitality of our staff, the quality of our food, and the cleanliness of our property. Your feedback means a lot to us and encourages the entire team to continue delivering memorable experiences. We look forward to welcoming you back to The Grand Sona soon! Warm Regards, Mohit Kumar Singh Front Office Manager

The Grand Sona has replied on Mon Oct 06 13:19:56 IST 2025

Dear Guest, Greetings From The Grand Sona! Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused regarding your twin bed room booking. While we were able to provide one Standard Twin and one Standard King room, we understand that your original request was for two Twin Bed rooms. Unfortunately, due to the unavailability of Standard Twin rooms on that date, we were unable to fulfill your booking exactly as requested, and we truly regret the inconvenience this may have caused. We recognize how important it is to receive the room type you’ve reserved, and we are actively working to ensure such situations are avoided in the future. Your experience is very important to us, and we genuinely hope to have the opportunity to serve you better during your next visit. Warm regards, Mohit Kumar Singh Front Office Manager

The Grand Sona has replied on Fri Oct 10 11:38:54 IST 2025

Dear Guest, Greetings from The Grand Sona! Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the room condition and washroom odor. Your comments are extremely valuable to us, as they help us improve our services. Please be assured that our housekeeping and maintenance teams have been informed, and immediate corrective measures have been taken to ensure such issues do not recur. We truly value your patronage and hope you will give us another opportunity to serve you better during your next visit. Warm Regards Mohit Kumar Singh Front Office Manager

The Grand Sona

Dear Guest, Greetings From The Grand Sona! Thank you for your heartfelt feedback! We're truly delighted to hear that your stay at The Grand Sona exceeded your expectations. It’s wonderful to know you enjoyed our wholesome breakfast, delicious dinner, and the comfort of our connected rooms – especially when traveling with family. Our team is always happy to accommodate special requests whenever possible, and we’re glad we could make your stay more convenient and enjoyable. We're equally excited to welcome you back next week and will ensure everything is just as comfortable and memorable. Thank you once again for choosing The Grand Sona. We look forward to hosting you and your family again very soon! Warm Regards, Mohit Kumar Singh Front Office Manager

The Grand Sona has replied on Mon Oct 06 12:55:13 IST 2025

Dear Guest, Greetings From The Grand Sona! Thank you so much for your kind words! We're thrilled to hear that you had an excellent stay and enjoyed the environment, cleanliness, and service provided by our staff. Your satisfaction means a lot to us, and we look forward to welcoming you back to The Grand Sona again soon. Warm regards, Mohit Kumar Singh Front Office Manager

The Grand Sona has replied on Mon Oct 06 12:52:03 IST 2025

Dear Guest, Greetings From The Grand Sona! Thank you so much for your kind words! We're thrilled to hear that you had an excellent stay and enjoyed the environment, cleanliness, and service provided by our staff. Your satisfaction means a lot to us, and we look forward to welcoming you back to The Grand Sona again soon. Warm Regards, Mohit Kumar Singh Front Office Manager

The Grand Sona has replied on Thu Sep 25 22:03:43 IST 2025

Dear Guest, Greetings From The Grand Sona! Thank you so much for your kind words and for choosing The Grand Sona during your visit. It was truly an honor to host you, and we’re delighted to know that you had an excellent experience with us. Your appreciation means a lot to our entire team, and it encourages us to continue delivering warm hospitality and top-quality service to all our esteemed guests. We hope to welcome you back again soon for another memorable stay. We look forward to welcoming you again. Warm Regards Mohit Kumar Singh Front Office Manager The Grand Sona.