Itsy Hotels Sun N Shade

Very good process for hotel booking and the service from service center it's very helpful and the hotel room and service is very excellent

Hi, I made the booking for this hotel, when I arrived at the reception they refused to give me the room After arguing with them for about 2 and half hours they finally agreed to give me the room but not immediately, they asked me to come after 3 hours, when I came back at 8.30 they gave me a dirty room with an Indian type of toilet ,again I had to argue with them that I am a senior citizen and it was not possible to use the room ,after an hour they gave me another room and this room was in pathetic condition, bedsheets were dirty the ac was leaking, room was full of flies, the bathroom was so dirty that I can't even describe After I called you they finally changed the bedsheets 5 minutes ago The room seemed like some warehouse and was in dilapidated condition On your assurances and my inability to find any suitable accommodation at this hour Per Force I have to spend this night here I want you to take suitable action Against the hotel, and suitably compensate me for the agony and trauma which I have endured Total loss of one working day And unusable quality of room And terrible experience which is like a nightmare

Hotel was at best location… all amenities were best…food was awesome 10/10 for food …. Staff were good n polite and helpful…

Fantastic hotel! room was very clean, water was hot, staff were incredibly helpful and friendly, food was cheap and of a very high quality.

Good hotel n nice place to stay, polite staff n service provided by them is good food is excellent

Good hotel with all amenities, staff is polite and room service is good food provided by hotel is very good

Good property with all amenities and nice place to stay polite staff and room service is good food provided is good

I recently had the pleasure of staying in your hotel, the rooms at were well-appointed, offering a perfect balance of modern amenities and cozy ambiance. The staff deserves appreciation for the exceptional service.

The best hotel i’ve ever been privileged enough to stay at. Gorgeous building, and it only gets more breathtaking when you walk in. High quality rooms (there was even a tv by the shower, and high quality service

Everything was great at this hotel. Amazing staff that is friendly and makes customers feel welcome.

I booked hotel through mm t but hotel owner denied check-in as it was long weekend and crowd was full and owner cheated saying it’s full and allotted other with higher amount

Lack of cleaning, poor ambience, rooms are not updated. Swimming pool water is not cleared. Overall it was average experience

Food was good but the room quality was not good as compare to price.

Very normal facilities with very little cleanliness

Rooms are nee t & clean. But kinder garden is not maintained properly. Need improvement in quality of food. Considering all these things room rates are high.

The room was small but clean. The hygiene could have been a bit better. The room was well lit. The arrangements by the resort staff on christmas eve were commendable and they ensured that all the guests were entertained. All in all a fun filled stay.

The rooms were good but not so clean. There is no network and wifi goes on and off multiple times.

Stay was good. The only bad thing about this property is this is only vegetarian and you have to walk around 700m to get the nonveg food.

Family tour to matheran. Had a great time.

Room are not maintained, hot water not available 24 hr