Hotel Cloud 7

Hotel Cloud 7 has replied on Mon Sep 22 10:26:52 IST 2025

Dear Ravi Kumar, Thank you for sharing your valuable feedback with us. We’re delighted that you appreciated our hotel’s convenient location near the Naina Devi temple and enjoyed the food. Your suggestion regarding choosing hotels near the bus stand for easier accessibility is noted and will be helpful for future travellers. We truly value your insights and hope to welcome you again for another comfortable stay. Warm regards, Team Hotel Cloud 7

Hotel Cloud 7 has replied on Tue Aug 26 11:32:44 IST 2025

Dear Sanjay Talwani, Thank you for sharing your feedback with us. We're glad to hear that you found the stay comfortable and appreciated our quick room service and convenient nearby parking. We sincerely apologize for the inconvenience caused due to the unavailability of morning tea and the TV network issues. Your comments have been noted, and we are actively working to improve these areas to enhance our guests' experience. We truly value your input and hope to welcome you again for an even better stay. Warm regards, Team Hotel Cloud 7

Hotel Cloud 7 has replied on Fri Aug 22 11:19:00 IST 2025

Dear Anup Kumar, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Your concerns regarding the breakfast, maintenance, and laundry services are important to us, and we regret that we did not meet your expectations. Please be assured that we are addressing these issues with the concerned departments to improve our service quality and ensure a better experience for our guests in the future. We also acknowledge your comment about the management and are working on strengthening our internal processes. We value your input and hope you will consider giving us another opportunity to serve you better. Warm regards, Team Hotel Cloud 7

Hotel Cloud 7 has replied on Tue Aug 05 13:05:14 IST 2025

Dear Shubham Dhaka, Thank you for taking the time to share your feedback. We're glad to hear that you liked our location. However, we're truly sorry to know that your experience did not meet expectations in several areas. We sincerely apologize for the inconvenience caused by the food pricing, room service, internet connectivity, and geyser issues. Your feedback is extremely valuable to us, and we are already working with the respective departments to improve the quality of service and address the concerns you've highlighted. Please know that we are committed to ensuring a better experience for all our guests, and your comments will help us move in that direction. We hope you'll consider giving us another opportunity to serve you better in the future. Warm regards, Team Hotel Cloud 7

Hotel Cloud 7 has replied on Mon Aug 04 12:22:07 IST 2025

Dear Ravi Ranjan, Thank you for sharing your feedback. We’re glad to hear you appreciated the property. We're sorry to learn that the location and facilities did not meet your expectations. Your comments are valuable, and we will work on improving our services to ensure a better experience for our future guests. If you have specific suggestions or concerns, we’d love to hear more and address them directly. Warm regards, Team Hotel Cloud7

Hotel Cloud 7 has replied on Sat Aug 02 10:25:47 IST 2025

Dear Prateek, Thank you very much for taking the time to share your kind feedback. We’re delighted to hear that you had a pleasant stay and appreciated the cleanliness of the room and the level of service provided by our team. Your comments about our staff’s helpfulness mean a great deal to us, as we strive to ensure each guest enjoys a smooth and relaxing experience. It was our pleasure to host you, and we’re truly grateful for your recommendation. We hope to welcome you back again soon for another peaceful retreat. Warm regards, Team Hotel Cloud 7

Hotel Cloud 7

Dear Guest, Thank you for taking the time to share your feedback and for rating us 3 out of 5. We’re sorry to hear that your stay did not fully meet your expectations. We sincerely apologize for the inconvenience caused due to the delay in recharging the TV and the unavailability of towels. Please be assured that we are addressing these concerns with our team to avoid such issues in the future. Regarding mineral water, we would like to clarify that we provide purified drinking water to all our guests as part of our standard service. Packaged mineral water is available on request but is chargeable, and it is not listed under our complimentary amenities. We're glad you found the location near the market convenient — it’s one of the highlights of staying with us. Thank you once again for your feedback. It helps us improve, and we hope to have the opportunity to serve you better in the future. Warm regards, Team Hotel Cloud 7

Hotel Cloud 7 has replied on Fri Jul 11 11:17:33 IST 2025

Dear Saroj, Thank you for taking the time to share your feedback. We’re sorry to hear that you faced difficulties during your visit. Regarding the parking, we’d like to clarify that our property does not offer parking facilities, and we have not advertised anywhere that parking is available. We understand this may have caused inconvenience, and we will continue to look for ways to better inform guests before arrival. We also regret to hear about your concerns with room cleanliness. Our housekeeping team is usually very thorough, and we will be addressing this matter with them to ensure our standards are consistently met. Your feedback is appreciated, and we hope to have the opportunity to provide you with a more comfortable experience in the future. Warm regards Team Hotel Cloud 7

Hotel Cloud 7

Dear Pranjal, Thank you so much for taking the time to share your feedback. We're delighted to hear that you enjoyed our prime location on Mall Road and found our rooms, facilities, and privacy to your satisfaction. It's also great to know that the in-house café added convenience to your stay. We truly appreciate your kind words and look forward to welcoming you back for another comfortable and enjoyable visit. Warm regards, Team Cloud 7

Hotel Cloud 7 has replied on Sun Jun 08 10:14:08 IST 2025

Dear Bhanu P Dixit, First of all, thank you for choosing to stay at our hotel. We are truly delighted to know that you appreciated our location guidance, the ready room, delicious breakfast, and the supportiveness of our staff. It makes us proud that your three-night stay was comfortable and stress-free. Your positive feedback has greatly boosted our team's morale. We hope to continue providing you with the same level of satisfaction in the future as well. Looking forward to welcoming you again. Warm regards, Puneet Singh Sawhney

Hotel Cloud 7

Dear Himanshu Bajpai, Thank you for taking the time to share your feedback. We're glad to hear you appreciated our location near Naini Lake and Mall Road. We’re truly sorry to learn that your experience with our rooms and service did not meet your expectations. Cleanliness and guest satisfaction are extremely important to us, and we regret that we fell short during your stay. Your comments have been shared with our housekeeping and service teams to ensure immediate improvements. We value your input and would welcome the opportunity to provide you with a much better experience in the future. Please feel free to reach out to us directly if you decide to return—we would love the chance to make it right. Regards, Puneet Singh Sawhney

Hotel Cloud 7

Dear Sougat, Thank you for your feedback. We’re glad to hear you enjoyed the location and the terrace dining experience. We appreciate your comments regarding the food and room pricing — your input helps us identify areas for improvement. We hope to welcome you again and provide an even better experience in the future. Best regards, Puneet Singh Sawhney

Hotel Cloud 7

Dear Amit Kumar, Thank you for sharing your feedback. We truly value every guest's opinion as it helps us improve our services. We're glad you appreciated our convenient location. Regarding your concerns, we would like to clarify that while we do not offer dedicated parking—something we clearly mention in our listings—we do our best to assist guests with nearby parking suggestions. Additionally, though our rooms may not have private balconies, we do provide access to a common balcony area for our guests to enjoy. We appreciate your comments and hope to have the chance to serve you better in the future. Warm regards, Puneet Singh Sawhney

Hotel Cloud 7 has replied on Wed Apr 30 10:34:11 IST 2025

Dear Yash Verma, Thank you so much for your kind words and for taking the time to share your experience with us. We are thrilled to hear that you had a wonderful stay and that our staff, food quality, and rooftop view met your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back for another memorable visit soon. Warm regards, Puneet Singh Sawhney Property Manager

Hotel Cloud 7

Dear Ankit Tripathi, Thank you so much for your wonderful review and for choosing Cloud 7 Hotel. We’re delighted to hear that you had a great experience with us. Your kind words about our staff, location, cleanliness, and food service truly mean a lot to our team. It’s always our goal to provide a comfortable and memorable stay for our guests, and it’s rewarding to know we succeeded during your visit. Thank you once again for your recommendation — we look forward to welcoming you back in the near future! Warm Regards, Puneet Singh Sawhney Property Manager

Hotel Cloud 7

Dear Reshmi S, Thank you for sharing your feedback. We’re truly sorry to hear that your experience did not meet expectations, and we appreciate you bringing these concerns to our attention. Please allow us to clarify that our property does not offer on-site parking, and we have made sure not to advertise parking as part of our listed amenities. We understand that parking can be a challenge in busy areas, and we recommend guests review all listed amenities and details carefully before booking to ensure a smooth and informed experience. Regarding the noise, as we are located near the main road, some level of external sound is unfortunately unavoidable despite our efforts to maintain a comfortable environment for our guests. We do hope to have the opportunity to welcome you again in the future under better circumstances, and thank you once again for your feedback. Warm Regards, Puneet Singh Sawhney

Hotel Cloud 7

Dear Muneer ul Haq, Thank you for taking the time to share your feedback. We're glad to hear you had a good experience with us. Your support means a lot, and we look forward to serving you again soon! Warm Regards, Puneet Singh Sawhney

Hotel Cloud 7 has replied on Sat Apr 05 09:46:11 IST 2025

Dear Vishal Pratap Singh, Thank you so much for your kind words and for choosing to stay with us. We're delighted to hear that you and your family had a great experience, and that you found our rooms spacious and clean. It’s always rewarding to know that our staff's efforts to provide cooperative and polite service made a positive impact on your stay. We truly appreciate your recommendation and look forward to welcoming you and your family again in the future. Warm regards, Puneet Singh Sawhney Property Manager, Hotel Cloud 7, Nainital

Hotel Cloud 7 has replied on Tue Apr 01 10:29:36 IST 2025

Dear Divyam Sinha, Thank you so much for taking the time to share your positive feedback about your recent stay with us! We’re thrilled to hear that you enjoyed your experience and found everything to your satisfaction. Our team works hard to create a welcoming atmosphere, and it’s wonderful to know that their efforts made a difference during your stay. We truly appreciate your kind words and look forward to welcoming you back on your next visit. If there’s anything specific you’d like to see or experience during your next stay, please don’t hesitate to let us know. Waiting to welcome you soon! Warm regards, Puneet Singh Sawhney Property Manager, Hotel Cloud 7, Nainital