Ashok Deluxe Apartments

Ashok Deluxe Apartments has replied on Sat May 04 20:11:43 IST 2024

Dear Guest, Greetings from Ashok Deluxe Apartment! Dear Mr. Jain, We deeply regret to hear about your disappointing experience during your stay with us. Your feedback regarding the presence of mosquitoes, the lack of toiletries, and missing amenities such as a water kettle is concerning and certainly not up to our usual standards of service. Please accept our sincere apologies for the inconvenience you encountered. We strive to provide a comfortable and enjoyable experience for all our guests, and it is clear that we fell short in meeting your expectations on this occasion. We have taken your comments on board and will address them with our housekeeping and maintenance teams to ensure that such issues are promptly rectified and do not recur in the future. Additionally, we will review our pricing structure to ensure that it aligns more closely with the value we aim to deliver. We appreciate your candid feedback, as it helps us identify areas for improvement and enhance the quality of our services. We hope that you will consider giving us another opportunity to serve you better in the future.

Ashok Deluxe Apartments has replied on Sat May 04 20:13:04 IST 2024

Dear Tanushri Dhote, Thank you for sharing your feedback with us. We're glad to hear that overall your stay was average, though we regret any inconvenience caused by the AC issue during your visit. We apologize for the inconvenience and appreciate your understanding in managing the situation. Regarding your comment about only married couples being allowed, we'd like to clarify that we welcome guests from all walks of life, regardless of marital status. Our policies aim to ensure a comfortable and safe environment for all our guests, and we apologize if this was not effectively communicated during your stay. Your input is valuable to us as we continuously strive to improve our services and guest experience. We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.

Ashok Deluxe Apartments has replied on Sat May 04 20:14:24 IST 2024

Dear Mr. Sharma, Greetings from Ashok Deluxe Apartment! Thank you for taking the time to share your feedback with us. We're deeply disappointed to hear that your experience did not meet your expectations and that you found it to be poor. We apologize for any shortcomings you encountered during your stay, and we take your comments about the staff and overall experience seriously. Your feedback will be shared with our team to address any issues and improve our services. We sincerely hope that you will give us another opportunity to better serve you in the future. Please feel free to reach out to us directly if there's anything specific we can do to make amends for your recent experience.

Ashok Deluxe Apartments has replied on Sat May 04 20:18:33 IST 2024

Dear Guest, Greetings from Ashok Deluxe Apartment! Thank you for sharing your glowing review of your recent stay at Ashok Deluxe in Mumbai. We are thrilled to hear that you found our hotel to be excellent value for money and that you enjoyed your time with us. It's delightful to know that you appreciated our convenient location in the heart of Mumbai, which caters to both business and leisure travelers. We're pleased that you found our rooms clean, well-maintained, and conducive to a cozy atmosphere. Our team works diligently to ensure that every guest feels welcome and comfortable throughout their stay, so we're delighted that our staff left a positive impression on you. At Ashok Deluxe, we believe that affordability should not come at the expense of quality, and we're glad to hear that you found our hotel to offer a good balance of both. Your recognition of our commitment to providing basic amenities and services despite being a budget-friendly option is truly appreciated. We're also thrilled that our strategic location made it convenient for you to explore the vibrant city of Mumbai and its key attractions. Thank you once again for choosing Ashok Deluxe, and we look forward to welcoming you back for another wonderful stay whenever your travels bring you to Mumbai.

Ashok Deluxe Apartments has replied on Sat May 04 20:22:01 IST 2024

Dear Mr. Joaquim Rodrigues, Greetings from Ashok Deluxe Apartment! Thank you for sharing your feedback following your stay with us. We're delighted to hear that you had an excellent experience overall. It's wonderful to know that our hotel's location close to the airport was convenient for you. Providing clean and hygienic accommodations is a top priority for us, so we're pleased that your 1-bedroom apartment met your expectations in this regard. Your feedback regarding our breakfast menu is valuable to us. We apologize that it did not meet your expectations on this occasion. Rest assured, we will take your comments into consideration as we strive to enhance our offerings to better satisfy our guests' preferences. We appreciate your patronage and hope to have the opportunity to welcome you back for another enjoyable stay in the future. Regards, Koushik Banerjee General Manager

Ashok Deluxe Apartments has replied on Sat May 04 20:25:49 IST 2024

Dear Guest, Greetings from Ashok Deluxe Apartment! Thank you for sharing your thoughts following your recent stay with us. We're glad to hear that you appreciated the location and ambiance of our hotel. We apologize for any inconvenience caused by the lack of certain amenities during your stay. Providing essential amenities is crucial to us, and we regret falling short of your expectations in this regard. Your feedback regarding the absence of items such as a hairdryer, toothpaste, and comb will be shared with our team for further review and improvement. Additionally, we take your comments about the room locks seriously and will investigate to ensure that any issues are promptly addressed to enhance the security and comfort of our guests. We appreciate your candid feedback as it helps us to identify areas for improvement and better serve our guests in the future. Should your travels bring you back to our area, we hope to have the opportunity to provide you with a more satisfying experience.

Ashok Deluxe Apartments has replied on Sat May 04 20:29:13 IST 2024

Dear Guest, Greetings from Ashok Deluxe Apartment! Thank you for sharing your feedback! We're delighted to hear that you enjoyed your business visit with us. Maintaining cleanliness and providing excellent service are our top priorities, and we're pleased that you found both to your satisfaction. We hope to welcome you back again soon for another pleasant stay!

Ashok Deluxe Apartments has replied on Sat May 04 20:55:55 IST 2024

Dear Guest, Greetings from Ashok Deluxe Apartment! We're truly sorry to hear about your disappointing experience. Providing a clean and welcoming environment with attentive staff is paramount to us, and it's disheartening to learn that we fell short of meeting your expectations on both fronts. Please accept our sincere apologies for the inconvenience caused. We take your feedback seriously and will address these issues promptly to ensure they are not repeated. If you're willing, we would appreciate the opportunity to make things right. Please feel free to reach out to us directly so we can address your concerns and regain your trust.

Ashok Deluxe Apartments has replied on Sat May 04 20:58:30 IST 2024

Dear Guest, Greetings from Ashok Deluxe Apartment! Thank you for sharing your feedback with us! We're thrilled to hear that, despite some initial skepticism, your stay with us turned out to be a positive experience overall. We're glad that you found the apartment size, cleanliness, surrounding environment, and the helpfulness of our staff to your satisfaction. Your comments regarding the lack of certain amenities such as a swimming pool, induction for cooking, and the issues with the geyser and AC in one room are duly noted. We apologize for any inconvenience caused by these short comings. Rest assured, your feedback will be shared with the relevant teams for further review and improvement. We appreciate your honest review and hope that we'll have the opportunity to welcome you back in the future. Please feel free to reach out to us directly if there's anything we can do to enhance your experience next time.

Ashok Deluxe Apartments has replied on Sat May 04 21:00:09 IST 2024

Dear Guest, Greetings from Ashok Deluxe Apartment! We're truly sorry for the poor service you experienced. Providing attentive and courteous assistance is crucial, and we regret that we didn't meet that standard during your visit. We'll address this issue promptly and work to ensure it doesn't happen again. We value your feedback and hope for another opportunity to provide you with a better experience.