Sarovar Portico Sonipat

Sarovar Portico Sonipat has replied on Sun Aug 24 04:47:21 IST 2025

Dear Chinmay Priyadarshi, We're delighted to hear that you appreciate the professionalism of our staff, the cleanliness of our rooms, and the taste of our food. We're also glad that you found our check-in process to be convenient. On the other hand, we understand your feedback concerning the serving time for our meals. We recognize that our performance in this area is key to the quality of the overall dining experience. We'll definitely look into this and make the necessary improvements. Continued feedback from valued guests like you helps us strive for excellence, so we'd love to hear any more thoughts you'd be willing to share. We're dedicated to providing an exceptional experience and look forward to the opportunity to enhance your next stay with us. Thanks & Regards Govind Sahani Front Office Manager

Sarovar Portico Sonipat has replied on Sun Aug 24 04:47:32 IST 2025

Dear Sudheer Srinivas, We take all feedback seriously and use it as a way to learn and improve our services. Regarding your experience, we understand that a streamlined system of response can make a big difference. We strive to provide efficient and prompt service, so your observations are extremely valuable. We are looking into ways to improve our ability to cater to business travelers, so your feedback is timely. The food quality should be an area of excellence in our offering, so we will dig deep into your "average" rating and make strides to improve that. Also, we're glad to hear our prime location was convenient for you. For future stays, we hope to show our commitment to your satisfaction. Thanks & Regards Govind Sahani Front Office Manager

Sarovar Portico Sonipat has replied on Sun Aug 24 04:48:00 IST 2025

Dear Sunil Kumar Dash, We're deeply distressed to read about your recent experience with us. It is never our intention to leave our guests feeling anything but satisfied, and it's abundantly clear that we fell short of our goal during your visit. We take your feedback regarding our staff's conduct seriously. Mr. Sharma's behavior as you've described it does not align with our usual level of service and we need to address this. Rest assured, we will be conducting an internal review into your experience to ensure this does not happen again. We're also concerned about the delay in getting your luggage to you in a timely manner, and will work on improving our processes in this respect. It is disheartening to read your advice to others about not staying with us. As we strive for ongoing improvement, we regret to hear this as it shows we clearly have some improvements to make. Your concern about giving minus marks for your stay is deeply felt and action will be taken to rectify what has gone wrong. We hope we will have the opportunity to win back your trust in the future. Thanks & Regards Govind Sahani Front Office Manager

Sarovar Portico Sonipat has replied on Sun Aug 24 04:47:48 IST 2025

Dear Tapash Mitra, We are committed to providing our guests with a top-notch experience, so hearing about your recent visit is disappointing. It's clear the check-in experience did not align with what we intended and I understand your frustration at the wait time and the perceived unfairness in being served after someone who arrived later, this is not our standard procedure. We will follow up with our front desk team to ensure improvements are implemented immediately. Also, we are sorry to hear about your breakfast experience at our restaurant, Flavours. Having to follow up multiple times for your order is indeed not up to our usual standards. We will certainly take this feedback to heart. This feedback will be used constructively to improve our services going forward and to ensure a more effective and streamlined experience for our guests. We value your input and will make necessary adjustments in order to ensure more positive experiences in the future. We hope for the opportunity to serve you better in your future visit. Thanks & Regards Govind Sahani Front Office Manager

Sarovar Portico Sonipat has replied on Tue Aug 05 15:12:42 IST 2025

Dear Rakesh Kumar, We're glad to hear you mostly enjoyed your stay. Your feedback regarding the towel provision and the mini bar snacks has been noted. We strive to ensure our guests' needs are met promptly and we regret the oversight on this occasion. We are revisiting our procedures to resolve such issues. Concerning late check-outs, it's subject to occupancy levels and provided upon request. We do try to accommodate this for our guests whenever possible. As for the food rates, we're delighted you found the quality of our cuisine commendable. We invest a great deal into sourcing the best ingredients and skilled chefs in order to provide a great dining experience. Still, we regularly review our pricing to ensure we offer value for our guests. We hope to serve you better in the future. Your feedback is invaluable in helping us improve. It was a pleasure to host you this time around. Regards Sonu Sharma Front Office Manager

Sarovar Portico Sonipat has replied on Tue Aug 05 15:13:57 IST 2025

Dear Puru Balakrishnan, We're elated to read about your enjoyable experience at our hotel! Ensuring cleanliness in our rooms and providing delicious food are some of our top priorities, and it thrills us that you appreciated these aspects. Your feedback is encouraging and provides us with the energy to keep delivering excellent service. We hope to welcome you back soon for another pleasant stay. Regards Sonu Sharma Front Office Manager

Sarovar Portico Sonipat has replied on Tue Aug 05 15:16:16 IST 2025

Dear Khera Jayant, We're absolutely thrilled to hear about your recent experience at our hotel! It is indeed our priority to maintain the cleanliness and orderliness of our rooms along with providing great service. Highly encouraging are positive feedback like yours, which confirms that we're achieving our goal. We are equally glad to learn that our maintenance team had met your expectations. Their utmost dedication and hard work go into ensuring every piece of our establishment is at its best. Your words reassure us that our efforts have been well received. We're more than inspired to keep delivering the best experiences to every guest and improve wherever possible. Your satisfaction, essentially, is our reward. Please continue to think of us for your future stays. We are eager to serve you again. Remember, your comfort and happiness are paramount to us! We're in this hospitality journey together and with travelers like you, it becomes an even more gratifying journey. Keep choosing us and we guarantee, we'll never disappoint. Regards Sonu Sharma Front Office Manager

Sarovar Portico Sonipat has replied on Fri Aug 01 14:57:48 IST 2025

Dear Ashish, Thank you so much for your five-star rating! We look forward to welcome you again! Regards Sonu Sharma Front Office Manager

Sarovar Portico Sonipat

Dear Ayaan Malhotra, Thank you so much for your kind words! We're thrilled to hear that you had a comfortable and welcoming stay, and that you enjoyed the room and clean facilities. It's also wonderful to know our staff made a positive impression—we’ll be sure to pass along your compliments. We look forward to welcoming you back again soon! Regards Sonu Sharma Front Office Manager

Sarovar Portico Sonipat has replied on Thu Jul 10 15:55:58 IST 2025

Dear Apporv Gupta, Thank you so much for your kind words! We're thrilled to hear you enjoyed the food, ambiance, and our team's hospitality. It means a lot to us that you would recommend staying here. We look forward to welcoming you back again soon! Regards Sonu Sharma Front Office Manager

Sarovar Portico Sonipat

Dear Sathish, Thank you so much for your kind words! We're delighted to hear that you had a great stay and enjoyed our clean rooms. Sonu and the entire team truly appreciate your compliments – it means a lot to us. We're also thrilled that you loved the food! We hope to welcome you back again soon for another wonderful experience. Warm regards, Sonu Sharma Front Office Manager

Sarovar Portico Sonipat has replied on Sat Jun 21 17:03:57 IST 2025

Dear Sankalp Pathak, Thank you for sharing your feedback. We sincerely apologize for the inconvenience caused by the room infrastructure and the constant noise during your stay. It’s especially concerning to hear that our staff was unaware of these issues, as this points to a gap in our internal review and quality check processes. Please rest assured that we are taking your comments seriously. We will be conducting a thorough audit of the room infrastructure and reinforcing our staff training to ensure such oversights do not happen again. We appreciate you bringing this to our attention and hope you will consider giving us another opportunity to provide a much-improved experience. Warm regards, Sonu Sharma Front Office Manager

Sarovar Portico Sonipat

Dear Mr. Rathore, Thank you so much for your kind words! We're delighted to hear that you had a nice experience with us. We'll be sure to pass on your appreciation to Sonu Bhai – he’ll be thrilled to know his service and the food made such a great impression. Looking forward to welcoming you again soon! Warm regards, Sonu Sharma Front Office Manager