Hotel O VR INN Makar Pura Railway station

I hope this email finds you well. I am writing to bring to your attention the extremely disappointing and unacceptable experience my family and I had during our recent stay at Hotel in VR Inn opting for another hotel in Vadodara for the night of November 16th. To our dismay, upon reaching Vadodara at 1:30 am on November 17th, the second hotel denied us check-in, directing us to contact. Despite reaching out at 2 am, as promised, we received no callback. Frustrated and exhausted, we had to rebook the same hotel at double the price at 3 am after a contentious conversation with the manager. I request an immediate investigation into the matter and a comprehensive resolution to compensate for the undue stress, inconvenience, and additional expenses incurred. I trust that this issue will be treated with the urgency and seriousness it deserves. Please provide a prompt response outlining the steps being taken to address this matter and prevent such occurrences in the future. Thank you for your attention to this matter. Sincerely, Dr. Manish Shrivastava

Very bad experience. After booking in makemy trip when i went location. They were not ready to accommodate me