Hotel Arunaachalaa Resiidency

Hotel Arunaachalaa Resiidency has replied on Mon Sep 22 11:01:27 IST 2025

Dear Mr.Navaneetha Krishnan, Thank you for sharing your feedback. We are glad to know you enjoyed our convenient location, reasonable pricing, and breakfast service. It’s wonderful that our proximity to Marina Beach added to your experience. We look forward to welcoming you again soon. Warm regards, Kiran V

Hotel Arunaachalaa Resiidency has replied on Mon Sep 22 11:02:37 IST 2025

Dear Mr.Rajendra Sriramoju, Thank you so much for your kind feedback. We are delighted to know that you had a comfortable stay and found our rooms clean and tidy. Our team is always happy to assist and make our guests feel at home. We truly appreciate your support and look forward to welcoming you again soon. Warm Regards, Kiran V

Hotel Arunaachalaa Resiidency has replied on Thu Aug 07 20:18:44 IST 2025

Dear Mr.Tushar, Thank you for your feedback. We are delighted that you had a pleasant stay with us and we look forward to welcoming you back to Arunaachalaa Resiidency on your next visit to Chennai Regards, Kiran.V

Hotel Arunaachalaa Resiidency has replied on Mon Sep 29 12:31:19 IST 2025

Dear Mr.Pratap G Dixit, Thank you so much for your kind words! We’re delighted to know you found our place neat, comfortable, and conveniently located for traveling around the city. It was a pleasure hosting you, and we look forward to welcoming you again on your next visit! Warm Regards, Kiran V

Hotel Arunaachalaa Resiidency has replied on Mon Sep 29 12:33:59 IST 2025

Dear Mr. Aaditya Raj Rathee, Thank you for taking the time to share your feedback. We’re glad to hear you appreciated our convenient location near Chepauk Stadium and Marina Beach, and that you found the rooms comfortable. We also take note of your comments about the restaurant and will work on improving it to provide a better experience for our guests. We hope to welcome you again and serve you even better on your next visit. Warm Regards, Kiran V

Hotel Arunaachalaa Resiidency

Dear Mr Vineeth, Thank you for sharing your feedback. We sincerely regret that your recent stay did not meet your expectations. We would like to address the concerns you’ve raised and also clarify a few important points:You had originally booked an Elite Deluxe Double Room with an extra mattress. Upon your request for a better room, we offered an upgrade to our Executive Room, which was not listed on the MakeMyTrip portal. This upgrade was provided for ₹1500, as informed and agreed upon at check-in.Regarding the cigarette smell in the first room, we were not informed at the time. Had we known, we would have been happy to address the issue immediately or offer alternatives more proactively.We regret the condition you found in the upgraded room. Cleanliness is a top priority for us, and your feedback has been shared with our housekeeping team for urgent review and action.At the time of checkout, we noted that your departure was around 1:30 PM, whereas our standard checkout time is 11:00 AM. Despite the nearly 2.5-hour extended stay, we charged only ₹1000 instead of the applicable half-day rate, as a gesture of goodwill.We also provided the billing documentation. WarmRegards, Kiran V

Hotel Arunaachalaa Resiidency has replied on Tue Jun 17 13:09:18 IST 2025

Dear Mr.Rahul UK, Thank you for taking the time to share your feedback. We’re glad to hear that you found the room clean and comfortable. However, we’re truly sorry to learn that your experience with our service and food did not meet your expectations. We take your comments seriously and will work with our team to improve customer interaction and food quality. Your input helps us grow and serve our guests better. We hope to have the opportunity to welcome you again and provide a better experience. Warm regards, Kiran V

Hotel Arunaachalaa Resiidency has replied on Tue Jun 17 13:06:53 IST 2025

Dear Mr.Vishal Sakpal, Thank you so much for your kind review! We are delighted to hear that you enjoyed your stay at our hotel and appreciated the ambiance, our proximity to Chepauk Cricket Stadium, and the hospitality of our team. It’s wonderful to know that you found our place suitable for family stays as well. We truly value your feedback and look forward to welcoming you again soon! Warm regards, Kiran V

Hotel Arunaachalaa Resiidency has replied on Thu Apr 10 13:00:45 IST 2025

Dear Mr.Pavan Kumar, Thank you for taking the time to share your feedback. I sincerely apologize for the inconvenience you experienced with the water supply during your stay. We understand how important this is for our guests' comfort, and I regret that this issue impacted your experience. Please know that we have already escalated this matter to our building management once again and are actively following up to ensure it is resolved as soon as possible. We truly appreciate your patience and understanding. Your feedback helps us improve, and we hope to have the opportunity to host you again in better conditions. Warm regards, Kiran V

Hotel Arunaachalaa Resiidency

Dear Mr. KL Moses, Thank you so much for your kind and detailed review! We're delighted to hear that you had a comfortable stay and enjoyed the convenience of our location near Marina Beach, as well as the food and hospitality provided by our team. We appreciate your constructive feedback as well. We're currently in the process of upgrading our property, and your comments help us focus on the right areas — including ensuring fresh, white towels and keeping rooms well-maintained. We're also glad the team could quickly assist with your request for toilet rolls. It was a pleasure having you with us, and we hope to welcome you back again soon for an even better experience! Warm regards, Kiran V

Hotel Arunaachalaa Resiidency has replied on Thu Apr 10 13:10:51 IST 2025

Dear Mr. Ajay Sharma, Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations in terms of amenities, room size, and overall value. We understand how important these aspects are to our guests and will definitely take your comments into consideration as we continue to improve. Please know that we’re in the process of updating parts of the property, and your insights help us identify where to focus our efforts. We hope to have the chance to welcome you again in the future and provide you with a much better experience. Warm regards, Kiran V

Hotel Arunaachalaa Resiidency has replied on Thu Apr 10 13:04:47 IST 2025

Dear Mr.Navaneetha Krishnan, Thank you for sharing your feedback with us. We're glad you appreciated our prime location near Marina Beach and found the food quality, service, and amenities to be satisfactory. We're always striving to provide the best possible experience, and your input helps us understand where we can improve. We hope to welcome you again soon and offer you an even more enjoyable stay! Best regards, Kiran V

Hotel Arunaachalaa Resiidency has replied on Thu Apr 17 12:44:50 IST 2025

Dear Mr.Medisani Mahipal Reddy, Thank you for your feedback. We're truly sorry to hear that you felt the service was not polite. We always strive to treat all our guests with respect and care, and we regret if your experience was otherwise. Regarding the late checkout, according to our policy, the standard checkout time is 11:00 AM. However, you asked to stay until the evening, which falls well beyond the grace period. As such, it is considered an additional day, and we applied the next day's tariff accordingly. We always aim to be transparent with our policies and ensure fair treatment for all our guests. We hope for your understanding and would love the opportunity to welcome you again with an improved experience. Warm regards, Kiran V

Hotel Arunaachalaa Resiidency has replied on Thu Apr 17 12:47:51 IST 2025

Dear Mr.Nilanjan Halder, Thank you so much for taking the time to share your feedback. We’re glad to know you enjoyed the spacious Deluxe Room and appreciated the amenities we offer. We also sincerely appreciate your constructive suggestions. Please allow us to address the points you’ve mentioned: Toiletries: We will ensure that toiletries are replenished regularly and promptly during your stay. Wi-Fi Stability: We are currently working with our service provider to improve the Wi-Fi stability and speed. Tea/Coffee Maker: We have taken note of your request and will consider adding tea/coffee makers in all rooms soon. Breakfast Variety: Thank you for your suggestion regarding the breakfast. We will review the current menu and work on including more variety, including egg preparations. As you rightly mentioned, some areas of the hotel are currently under renovation as part of our efforts to enhance guest comfort and experience. We truly appreciate your patience and understanding. We value your feedback and hope to welcome you again soon with an even better experience. Warm regards, Kiran V

Hotel Arunaachalaa Resiidency has replied on Thu Apr 17 12:50:31 IST 2025

Dear Mr.Ashok Mukherjee, Thank you for taking the time to share your feedback. We truly value all our guests and are sorry to hear that your experience did not meet expectations. We apologize for any inconvenience you faced regarding the billing process. Our intention is always to ensure clarity and transparency, and we’re looking into how we can make this process smoother and less intrusive for our guests. We're also very sorry to hear about the condition of the bathroom fittings. Your comments have been shared with our maintenance team, and we are actively working on improvements to provide a better experience for all our visitors. We appreciate your feedback as it helps us improve. We hope you’ll consider giving us another opportunity in the future. Warm regards, Kiran V

Hotel Arunaachalaa Resiidency has replied on Thu Feb 20 13:19:13 IST 2025

Dear Chaitanya Talasila, "We sincerely apologize that your second stay did not meet your expectations. Providing a clean and comfortable experience is our priority, and we regret that we fell short this time. Your feedback is invaluable, and we will address these concerns with our team to ensure improvements. We would love the opportunity to make things right—please reach out to us directly so we can discuss your experience further. We truly appreciate your feedback and hope to regain your trust in the future." This response shows concern, takes responsibility, and encourages further communication without being defensive. Let me know if you'd like to adjust it further! Regards, Kiran V

Hotel Arunaachalaa Resiidency has replied on Sat Feb 01 09:07:00 IST 2025

Dear Mr.Ganeshkumar Janardhan, Thank you for your kind review! We're glad to hear that you found our place clean, our staff supportive, and the check-in/check-out process smooth. It’s also great to know you appreciated our restaurant. We hope to welcome you again for another stay in the future! Best regards, Kiran V