Hi 5 Hotel & Experience

Hi 5 Hotel & Experience

Dear Hitesh, Thank you for choosing Hi 5 Hotel & Experience for your business trip & 5 star rating! We’re glad to know you appreciated our location, amenities, and value for money. We look forward to welcoming you again, whether for business or leisure, and making your next stay even more comfortable. Warm regards, Team Hi 5 Hotel & Experience, Nashik

Hi 5 Hotel & Experience

Dear Amol, Thank you for sharing your feedback. We’re truly sorry to hear that your stay at Hi 5 Hotel & Experience did not meet your expectations. Guest satisfaction is extremely important to us, and we take every concern seriously. We would appreciate the opportunity to learn more about your experience and address any issues you faced. Please feel free to contact us directly so we can personally look into the matter and ensure it is resolved. At Hi 5 Hotel & Experience, we deeply value our guests and are committed to providing the best service and comfort. Your feedback helps us improve, and we hope to welcome you again for a much better experience.

Hi 5 Hotel & Experience has replied on Mon Jul 07 13:02:07 IST 2025

Dear Nishant, Thank you so much for your kind words and for taking the time to share your experience with us! We’re delighted to hear that you enjoyed your stay and found our hotel to be a great value. It’s wonderful to know that our location made exploring Nashik easier and that our team was able to make your stay more comfortable. At Hi 5 Hotel & Experience, we care deeply about our guests and constantly strive to provide the best service and comfort. Your appreciation truly motivates our team to continue delivering memorable stays. We look forward to welcoming you back on your next visit to Nashik!

Hi 5 Hotel & Experience

Dear Maya, Thank you for sharing your feedback. We’re truly sorry to hear that your stay at Hi 5 Hotel & Experience did not meet your expectations. We would like to sincerely apologize for any inconvenience caused. Regarding the service, we are addressing this with our team to ensure better consistency and attentiveness for all guests. On the offline booking charges, we do offer better rates for guests who book in advance online, but we understand this must be clearly communicated, and we’ll ensure it is handled more transparently. As for food services, we do have a full-service in-house restaurant – Moti Mahal Restaurant & Bar – which offers a wide range of delicious dishes. We regret that this was not properly communicated to you during your stay. At Hi 5 Hotel & Experience, we care deeply about guest satisfaction and are always working to improve our services and communication. Your feedback is truly valuable in helping us do that. Please feel free to contact us directly We’d love the opportunity to make things right and welcome you back for a much better experience.

Hi 5 Hotel & Experience has replied on Mon Jul 07 13:40:02 IST 2025

Dear Harshal, Thank you for your kind words and for sharing your experience with us! We’re glad to hear that you enjoyed our rooms and service, and it’s wonderful to know our staff left a positive impression on you with their kindness. We’ve also noted your feedback about the food pricing and will definitely review it to ensure our offerings continue to deliver great value. At Hi 5 Hotel & Experience, guest comfort and satisfaction are our top priorities, and it’s heartening to know you had a happy and pleasant stay with us. We look forward to welcoming you back soon!

Hi 5 Hotel & Experience

Dear Guest, Thank you for sharing your feedback. We’re glad to know you found our location convenient, but we’re truly sorry to hear about the concerns you faced during your stay. Please allow us to clarify a few points: At Hi 5 Hotel & Experience, we take cleanliness very seriously, and we sincerely apologize if the room amenities did not meet your expectations. We will immediately review this with our housekeeping team to ensure higher standards are maintained. We do provide 24/7 hot water, and we regret if there was any miscommunication or technical issue during your visit — our team will investigate this promptly. Regarding breakfast, we are proud to offer a lavish breakfast spread, considered one of the most generous among hotels in our category. However, we will certainly look into your experience and ensure our service matches the value we promise. Your feedback is valuable and helps us improve. We hope you’ll consider giving us another opportunity to provide you with the high standards we’re known for.

Hi 5 Hotel & Experience

Dear Ajay, Thank you so much for your wonderful feedback! We’re thrilled to hear you had a great stay and that you enjoyed our clean and comfortable rooms, friendly staff, and convenient location. We're especially glad you loved the breakfast and overall service — your kind words mean a lot to our entire team. At Hi 5 Hotel & Experience, we’re committed to making every guest feel welcome and cared for. Your recommendation truly means the world to us! Looking forward to welcoming you back soon! Warm regards, Team Hi 5 Hotel & Experience

Hi 5 Hotel & Experience

Dear Rajesh, Thank you for sharing your feedback and for choosing to stay with us! We’re glad to hear that you had a comfortable stay and found our location convenient. Your kind words are truly appreciated. We also acknowledge your concern regarding the lack of covered parking. While we currently provide open parking facilities, we understand the importance of secure and covered parking, and your feedback has been noted for future improvement. We hope to have the pleasure of welcoming you again at Hi 5 Hotel & Experience and ensuring an even better experience next time. Warm regards, Team Hi 5 Hotel & Experience

Hi 5 Hotel & Experience

Dear Guest, Thank you for taking the time to share your detailed feedback. While we’re pleased to know that your check-in experience was smooth and the room spacious, we sincerely regret the inconvenience you faced during your stay. We truly apologize for the challenges with parking assistance and the in-room electrical and telephone issues. Your experience does not reflect the standards we strive to maintain at Hi 5 Hotel & Experience. We are also sorry to hear that the food did not meet your expectations — especially the cold soup — and will be addressing this directly with our kitchen team. Your honest comments serve as a much-needed reminder, and we assure you that immediate steps are being taken to address the concerns you raised. We were indeed proud of our reputation once, and we are fully committed to rising back to that standard — and beyond. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back and provide the improved experience you rightfully expect. Warm regards, Team Hi 5 Hotel & Experience

Hi 5 Hotel & Experience

Dear Anand, Thank you for sharing your feedback and for choosing to stay with us! We’re glad to hear you enjoyed the spacious room and our breakfast spread — we do take pride in offering a wide range of options to start the day right. We sincerely apologize for the inconvenience caused by the AC noise in your room. Our maintenance team has been informed and we’re working to resolve such issues promptly to ensure a more peaceful stay for all our guests. We truly appreciate your feedback and look forward to welcoming you back for an even better experience at Hi 5 Hotel & Experience. Warm regards, Team Hi 5 Hotel & Experience

Hi 5 Hotel & Experience

Dear Rathi, We’re truly sorry to hear about your disappointing experience at Hi 5 Hotel & Experience. Your feedback is extremely important to us, and we deeply regret that we did not meet your expectations. Please accept our sincere apologies for the inconvenience caused. We clearly fell short in terms of service and responsiveness, and that is not the standard we aim to provide. Your comments have been shared with our management team, and we are taking them seriously to understand what went wrong and ensure corrective action is taken immediately. We would appreciate the opportunity to speak with you directly and make things right. If you're open to it, please contact us Thank you again for bringing this to our attention. While we regret your decision, we hope we may have the chance to restore your trust in the future. Warm regards, Team Hi 5 Hotel & Experience

Hi 5 Hotel & Experience

Dear Omkar, Thank you for sharing your feedback. We truly regret that your experience at Hi 5 Hotel & Experience was not up to the mark. We apologize for the inconvenience caused by the AC on the first day and the hot water issue the following morning. These are not the standards we aim to maintain, and we have already informed our maintenance team to ensure such problems are resolved promptly in the future. We're also sorry to hear that the food quality did not meet your expectations and felt overpriced. Your comments have been shared with our kitchen team, and we will be reviewing both quality and pricing to better match guest expectations. We appreciate your honest feedback and assure you that we are working to improve. We hope to have the opportunity to serve you better on your next visit. Warm regards, Team Hi 5 Hotel & Experience

Hi 5 Hotel & Experience

Dear Debarati, Thank you for sharing your feedback and for choosing to stay at Hi 5 Hotel & Experience. We’re glad to hear that your overall experience was good. Regarding your concern about the location and transportation — we’d like to share that we do offer pickup and drop services, and we also have taxis available on hire upon request. Additionally, Uber and Ola cabs are readily available from our location for your convenience. We appreciate your comments and are constantly working to improve our guest experience. We look forward to welcoming you back for an even smoother and more enjoyable stay. Warm regards, Team Hi 5 Hotel & Experience

Hi 5 Hotel & Experience

Dear Ishan, Thank you for your kind words and for rating our food 5 out of 5 — we’re thrilled you enjoyed your dining experience at Hi 5 Hotel & Experience! We truly appreciate your constructive feedback regarding the TV and Wi-Fi. We’re happy to share that we’ve recently upgraded our Wi-Fi system with new routers to provide better coverage and a stronger network throughout the hotel. Your feedback played a part in helping us make that improvement! We’ll also take your suggestion about upgrading in-room TVs into consideration as we continue working on enhancing our guest experience. Looking forward to welcoming you again soon! Warm regards, Team Hi 5 Hotel & Experience

Hi 5 Hotel & Experience

Dear Aayushi, We’re truly sorry to hear about your disappointing experience at Hi 5 Hotel & Experience, and we sincerely apologize for the inconvenience caused during your stay. Your feedback regarding the rudeness of staff, unavailability of basic amenities, and delay in breakfast service is deeply concerning and not reflective of the standards we aim to uphold. We take such comments very seriously and have already addressed this internally to ensure these lapses do not occur again. Please note, towels and napkins are always available, and any delay or excuse related to laundry was unacceptable — we are working to ensure all amenities are provided promptly going forward. Additionally, breakfast is scheduled to start at 7 AM daily, and we regret the delay you experienced. Our team has been instructed to strictly adhere to the timing. We understand your disappointment, and we truly regret not meeting your expectations. Should you be willing to give us another chance, we would appreciate the opportunity to provide you with the experience we’re known for. Warm regards, Team Hi 5 Hotel & Experience

Hi 5 Hotel & Experience

Dear Dushyant, We’re extremely sorry to hear about the experience you had during your stay at Hi 5 Hotel & Experience. Please accept our sincere apologies for the inconvenience caused. The issues you faced — from the initial room condition to the AC and television not functioning — are unacceptable and not in line with the standards we strive to maintain. We’ve taken this matter very seriously and have already instructed our housekeeping and maintenance teams to ensure such lapses are addressed immediately and do not recur. At Hi 5 Hotel & Experience, we truly strive to provide our customers the best service possible, and it is disheartening to know we fell short in your case. Your feedback is helping us improve, and we deeply regret that your stay was far from what it should have been. We hope you might consider giving us another opportunity in the future to provide you with a much better and more comfortable experience. Warm regards, Team Hi 5 Hotel & Experience

Hi 5 Hotel & Experience

Dear Nitin, We sincerely regret that your experience with our service did not meet expectations. This is not the standard we aim to provide, and we will be reviewing this matter with our team to ensure immediate improvement. Your feedback is valuable, and we hope you will give us another chance to serve you better in the future. Warm regards, Team Hi 5 Hotel & Experience, Nashik